Print Jobs
Print Jobs Press F1 to find out about using Help

This software provides printing information about print jobs sent to a HP network device.  You can easily and quickly view print job details and manage the print job as it progresses through Novell NetWare queues and through HP devices.

How To...

Monitor the Print Job Progress

Pause a Print Job

Resume a Print Job

Delete a Print Job

Access On-Line Help

What If...

Print Job is Paused

Jammed

Offline

Out Of Paper

Can't Find Print Job

Reference Information

Buttons

Parts of the Screen

Product Support


Monitor the Print Job Progress

Most printing status information is displayed in the Print Jobs List.

   print job name

   print job status

   print job owner

   print job size

Additional details are located in the property pages.

1  Select a document from the Print Jobs List.

2  Click the Properties button.

3  Click the labeled tabs to view additional details.

See Also

     Status property page

     Details property page

     Queue property page

     Computer property page

     Parts of the main window


Viewing Job Printing Details
Status Page

Click the Status page tab.  The following print job status items are displayed:

     status of the print job

     current page printing

     current copy printing

     percent processed

     output location

See Also

     Details property page

     Queue property page

     Computer property page


Details Page

Click the Details page tab.  The following items are displayed:

     document owner

     document size

     time the document was sent to the device

     document description

     document file name

     banner page name

See Also

     Status property page

     Queue property page

     Computer property page


Computer Page (for Peer to Peer)

Click the Computer page tab.  The following items are displayed:

     Computer

     Device

     Port

See Also

     Status property page

     Details property page

     Queue property page


Queue Page (for NetWare)

Click the Queue page tab.  The following items are displayed:

     server print job was sent to

     queue print job was sent to

     queue count

     queue print job list

Queue Status

New Documents Can't Be Added

Documents Prevented From Being Printed

New Servers Cannot Attach

NOTE:  Queue information  is for the selected document.  All documents listed in the Print Job List are not necessarily all in the same queue.

See Also

     Status property page

     Details property page

     Computer property page


Pause / Resume / Delete a Job
To Pause a Print Job

1  Select the print job from the Print Jobs List.

2  Click the Pause Button

NOTE:

The pause button and resume button appear based on the status of the document.  If the document status is not paused, you will see the pause button.  If the document status is paused, you will see the resume button.

See Also

     Monitoring the print job progress

     Resuming a print job

     Deleting a print job


To Resume a Print Job

1  Select the print job from the Print Jobs List.

2  Click the Resume Button

NOTE:

The pause button and resume button appear based on the status of the document.  If the document status is not paused, you will see the pause button.  If the document status is paused, you will see the resume button.

See Also

     Monitoring the print job progress

     What if the print job is paused and does not resume printing

     Deleting a print job


To Delete a Print Job

1  Select the print job from the Print Jobs List.

2  Click the Delete Button

NOTE:

The software will prompt you to confirm the deletion of a print job.

See Also

     Monitoring the print job progress


Print Jobs View

This is the print jobs view.  You can view only your print jobs or everyone's print jobs.

1  To show all print jobs owned by all users, click the Everyone's jobs radio button.

2  If you want to see only your own print jobs, click the My jobs radio button.

You can also view only print jobs that are in progress (that have not yet completed printing), only print jobs that have completed printing, or all print jobs.

1  To show only print jobs that are in progress, click the Show jobs in progress box.

2  To show only completed print jobs, click the Show completed jobs box.

3  To show all print jobs, click the Show jobs in progress and the Show completed jobs box.

See Also

     Everyone's Jobs button

     My Jobs button

     Show jobs in progress

     Show jobs completed


Access On-Line Help

Specific Window Help

To access help for a specific window, click the Help button on that display.  A window will appear displaying the help for that window.

Table of Contents and Index

To access the Table of Contents or Index of the help system, click on the Help button from the main window, and then choose contents or index.

See Also

     Click


What if the Print Job Is Paused

1  Select the print job from the Print Job List.

2  Click the Resume button to restart printing.

You can only resume your own print jobs.

If the administrator paused your print job, you may not be able to resume printing.  You will need to contact you system administrator.

NOTE:

If you see that the print job is paused because the queue is on hold, you will need to contact the system administrator to resume printing.


Device's Jammed

If the device is jammed, clear the paper jam at the device.  Refer to the device manual.

Once the device is online, the print job resumes printing.


Device's Offline

If the device is offline, correct the problem at the device.  Refer to the device manual.

Once the device is online, the print job resumes printing.


What If the Paper's Out

If the device is out of paper, a dialog box pops up presenting printing options.

You can:

     delete the document

     correct the problem at the device

     select from the alternate paper size list

If you fix the device problem or select an alternative paper size, the document resumes printing.

NOTE:

This is a HP LaserJet 5Si specific feature.  If you are not printing to a HP LaserJet 5Si, you will not see the paper out dialog box.


Buttons

     Everyone's jobs

     My jobs

     Delete

     Pause and Resume

     Properties

     Close

     Refresh

     Help


Pause / Resume Button
Pause or Resume Button

Click the Pause button to pause printing the selected print job.

You can only pause your own print job.  A user with administrative access can pause any print job.

Print jobs can only be paused while waiting to be printed.

When paused, the print job status changes and the resume button is available.

Click of the Resume button to restart printing.


Delete Button

Click the Delete button to delete the selected print job waiting to print or actively being printed.

You can only delete your own print jobs.  A user with administrative access can delete any print job.


Properties Button

Click the Properties button to show more detailed information about the print job and its printing status.


Help Button

Click the Help button to access online help.

The help information is context sensitive.

Shortcut

Press F1 to access Help.


Refresh Button

Click the Refresh button to update the Print Jobs List.

Updated information about the print jobs and the device is displayed immediately.


Close Button

Click the Close button to close the current window in view.


Parts of the Screen

You can select to view all print jobs or only your jobs by clicking on "Everyone's jobs" or "My jobs" radio buttons.  Your user name is displayed by each job.

The middle area is a list of print jobs associated with the device.  Details about each print job including the print job name, status, owner and size is listed.

Three buttons are available to help you manage your printing activity:  Delete, Pause or Resume and Properties.

The stop light at the bottom of the screen indicates the device status.  Next to the stop light is the device status text.

See Also

     Traffic Light Status

     Monitoring the Print Job Progress

     Buttons


Product Support

For product support information, refer to the HP JetDirect Print Server Software Installation Guide or the device manual.


Status of the document

You may see any of the following messages in this dialog box:

     Printed

     Deleted

     Print Job Failed

     Printing

     Waiting on device problem

     Attention Required

     Waiting to print

     Paused

     Document status unknown


Click and Right Click
Click

When a task refers to clicking an item, place the mouse cursor over the item, then press and release the left mouse button to select the item.


Traffic Light Icon

Displays 1 of 3 states representing the current status of the device.

Red:  A critical error condition exists which requires user interaction with the device to continue printing.

Yellow:  A non-critical error condition exists, but the device does not require immediate attention.

Green:  The device is ready to print.


The Status page, Details page, Computer page, and Queue page display additional details about the selected document.


This list in the main window shows the print job name, printing status, print job owner and print job size.


At this time, the output bin location feature is only supported for the HP LaserJet 5Si device. Check with your system administrator if you're not sure where your output bin is.


If checked, you cannot send any new print jobs to this queue.


If checked, the entire queue is in a paused state.  None of the documents will be printed until an administrator resumes the queue.


If checked, no new devices or print servers can service the jobs in this queue.


The device is ready to receive data and print.


Help information specific to the window displayed.


The window on the screen that shows the information.


To restart the printing of a document.


The print job has temporarily stopped printing.  The print job will not print until the owner or system administrator resumes the printing.


The device is not ready to receive data or print.


This is the total number of current printed pages for the print job.


This is the total number of print job copies sent to print.


This is the total percent of the print job currently printed.


This is the name of the person who sent the document to the device.


This is the total size (in bytes) of the print job.


This is the file name of the document.


This is the application associated with this document.


This is the actual time the document was sent to the device.


This is the name of the server the print job was sent to.


This is the name of the queue the print job was sent to.


This is the list of all the print jobs currently in the device queue.


This is the name printed on the leading page before the printed pages of the document.


This is the total number of print jobs currently in the print queue.


This text describes the current state of the device.


Click on this button to confirm the deletion of the print job.


Click this button to stop the deletion process.


You have received this error because the device is out of paper.

You can:

     delete the printing job

     correct problem

     alternate paper

Choose the option and then click on ok  to confirm or cancel  stop the process.

To turn this notification message off, click on Never notify me of paper out condition.  You will not be notified when the device is out of paper.


Click this button and then click OK to delete the print job.


Click this option then the OK button to indicate you will correct the problem at the device.


Click this option to indicate you want to select a different paper type and size to print to.


Check this box to turn the paper out notification off.


Click this button to confirm your alternate paper out choice.


Click this button to cancel your alternate paper out choice.


Can't Find Print Job

If the print job status is Can't Find Print Job, one of the following happened:

 the print job was deleted

 the print job printed; however, the device is not reflecting the completion status.

 the document printed to another device servicing this queue.

 the print job is in the device buffer, but not yet recognized by the device.

Check the device status

 If the device status is green, look for the document at the device.  Resend the document if printing does not complete.

 If the device status is red, correct the device problem and wait for the document to print.  Resend the document if printing does not complete.

If you cannot get your document to print, contact your system administrator.


This is the device name as configured on the computer that this job came from.


This is the port connection configuration for the computer that this job printed from.


This is the network name of the computer that this job was printed from.


.Everyone's Jobs Button
Everyone's Jobs Button

Click the Everyone's job radio button to view all jobs. The jobs that will be shown will be either in progress or completed jobs depending on which check box you select. You may select either or both check boxes (Show jobs in progress or Show completed jobs).


My Jobs Button

Click the My job radio button to view just your own jobs. The jobs that will be shown will be either in progress or completed jobs depending on which check box you select. You may select either or both check boxes (Show jobs in progress or Show completed jobs).


Show Jobs In Progress Checkbox
Show jobs in progress

If checked, the list will contain jobs that are printing.


Show Completed Jobs Checkbox
Show completed jobs

If checked, the list will contain jobs which have printed.