# $ K + Print Jobs

Press F1 to find out about using Help

This software provides printing information about print jobs sent to a HP network printer.  You can easily and quickly view print job details and manage the print job as it progresses through Novell NetWare queues and through HP printers.

How To...

Monitor the Print Job Progress
Pause a Print Job
Resume a Print Job
Delete a Print Job
Access On-Line Help

What If...

Print Job is Paused
Jammed 
Offline 
Out Of Paper 
Can't Find Print Job 

Reference Information

Buttons 
Parts of the Screen 
Product Support 

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# $ K + Monitor the Print Job Progress

Most printing status information is displayed in the Print Jobs List.

{bmc BLTBLK.BMP}   print job name
{bmc BLTBLK.BMP}   print job status
{bmc BLTBLK.BMP}   print job owner
{bmc BLTBLK.BMP}   print job size

Additional details are located in the property pages.

1  Select a document from the Print Jobs List.

2  Click the Properties button.

3  Click the labeled tabs to view additional details.

See Also

{bmc BUTTON.BMP}     Status property page 
{bmc BUTTON.BMP}     Details property page 
{bmc BUTTON.BMP}     Queue property page
{bmc BUTTON.BMP}     Parts of the main window 

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# $ K + Status Page

Click the Status page tab.  The following print job status items are displayed:

{bmc BLTBLK.BMP}     status of the print job
{bmc BLTBLK.BMP}     current printed pages
{bmc BLTBLK.BMP}     number of copies printed 
{bmc BLTBLK.BMP}     percent processed 
{bmc BLTBLK.BMP}     output location

See Also

{bmc BUTTON.BMP}     Computer property page 
{bmc BUTTON.BMP}     Details propery page
{bmc BUTTON.BMP}     Queue property page

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# $ K + Details Page

Click the Details page tab.  The following items are displayed:

{bmc BLTBLK.BMP}     document owner
{bmc BLTBLK.BMP}     document size
{bmc BLTBLK.BMP}     time the document was sent to the printer
{bmc BLTBLK.BMP}     document description
{bmc BLTBLK.BMP}     document file name
{bmc BLTBLK.BMP}     banner page name

See Also

{bmc BUTTON.BMP}     Computer property page 
{bmc BUTTON.BMP}     Status property page 
{bmc BUTTON.BMP}     Queue property page

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# $ K + Computer Page (for Peer to Peer)

Click the Computer page tab.  The following items are displayed:

{bmc BLTBLK.BMP}     Computer
{bmc BLTBLK.BMP}     Printer
{bmc BLTBLK.BMP}     Port

See Also

{bmc BUTTON.BMP}     Status property page 
{bmc BUTTON.BMP}     Details propery page 
{bmc BUTTON.BMP}     Queue property page

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# $ K + Queue Page (for NetWare)

Click the Queue page tab.  The following items are displayed:

{bmc BLTBLK.BMP}     server print job was sent to
{bmc BLTBLK.BMP}     queue print job was sent to
{bmc BLTBLK.BMP}     queue count
{bmc BLTBLK.BMP}     queue print job list 

Queue Status

New Documents Can't Be Added 
Documents Prevented From Being Printed 
New Servers Cannot Attach 

NOTE:  Queue information  is for the selected document.  All documents listed in the Print Job List are not necessarily all in the same queue.

See Also

{bmc BUTTON.BMP}     Computer property page 
{bmc BUTTON.BMP}     Details propery page 
{bmc BUTTON.BMP}     Status property page 

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# $ K + To Pause a Print Job 

1  Select the print job from the Print Jobs List.

2  Click the Pause Button 

NOTE:

The pause button and resume button appear based on the status of the document.  If the document status is not paused, you will see the pause button.  If the document status is paused, you will see the resume button.

See Also

{bmc BUTTON.BMP}     Monitoring the print job progress 
{bmc BUTTON.BMP}     Resuming a print job 
{bmc BUTTON.BMP}     Deleting a print job 

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# $ K + To Resume a Print Job

1  Select the print job from the Print Jobs List.

2  Click the Resume Button 

NOTE:

The pause button and resume button appear based on the status of the document.  If the document status is not paused, you will see the pause button.  If the document status is paused, you will see the resume button.

See Also

{bmc BUTTON.BMP}     Monitoring the print job progress 
{bmc BUTTON.BMP}     What if the print job is paused and does not resume printing 
{bmc BUTTON.BMP}     Deleting a print job 

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# $ K + To Delete a Print Job

1  Select the print job from the Print Jobs List.

2  Click the Delete Button 

NOTE:

The software will prompt you to confirm the deletion of a print job.

See Also

{bmc BUTTON.BMP}     Monitoring the print job progress 

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# $ + Print Jobs View

This is the print jobs view.  You can view only your print jobs or everyones print jobs.

1  Click the arrow on the Print Jobs dialog box at the top of the main window.

2  To show all print jobs owned by all users, select Show Everyones Print Jobs.  Print jobs you own will have your name highlighted.

3  If you want to see only your own print jobs, select Show Only My Print Jobs.

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# $ K + Access On-Line Help 

Specific Window Help

To access help for a specific window, click the Help button on that display.  A window will appear displaying the help for that window.

Table of Contents and Index

To access the Table of Contents or Index of the help system, click on the Help button from the main window, and then choose contents or index.

See Also

{bmc BUTTON.BMP}     Click 

# $ K + What if the Print Job Is Paused

1  Select the print job from the Print Job List.

2  Click the Resume button to restart printing.

You can only resume your own print jobs.

If the administrator paused your print job, you may not be able to resume printing.  You will need to contact you system administrator.

NOTE:

If you see that the print job is paused because the queue if on hold, you will need to contact the system administrator to resume printing.

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# $ K + What If the Printer's Jammed 

If the printer is jammed, clear the paper jam at the printer.  Refer to the printer manual.

Once the printer is online, the print job resumes printing.

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# $ K + What if the Printer's Offline 

If the printer is offline, correct the problem at the printer.  Refer to the printer manual.

Once the printer is online, the print job resumes printing.

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# $ K + What If the Paper's Out

If the printer is out of paper, a dialog box pops up presenting printing options.

You can:

{bmc BLTBLK.BMP}     delete the document
{bmc BLTBLK.BMP}     correct the problem at the printer
{bmc BLTBLK.BMP}     select from the alternate paper size list

If you fix the printer problem or select an alternative paper size, the document resumes printing.

NOTE:

This is a HP LaserJet 5Si specific feature.  If you are not printing to a HP LaserJet 5Si, you will not see the paper out dialog box.

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# $ K + Buttons 

{bmc BUTTON.BMP}     Everyone's jobs
{bmc BUTTON.BMP}     My jobs
{bmc BUTTON.BMP}     Delete 
{bmc BUTTON.BMP}     Pause and Resume 
{bmc BUTTON.BMP}     Properties 
{bmc BUTTON.BMP}     Close 
{bmc BUTTON.BMP}     Refresh 
{bmc BUTTON.BMP}     Help 

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# $ K + Pause or Resume Button 

Click the Pause button to pause printing the selected print job.

You can only pause your own print job.  A user with administrative access can pause any print job.

Print jobs can only be paused while waiting to be printed.

When paused, the print job status changes and the resume button is available.

Click of the Resume button to restart printing.

Shortcut

Select the print job and press Ctrl+P to pause or resume.

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# $ K + Delete Button

Click the Delete button to delete the selected print job waiting to print or actively being printed.

You can only delete your own print jobs.  A user with administrative access can delete any print job.

Shortcut

Select the print job and press the keyboard Delete key.

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# $ K + Properties Button

Click the Properties button to show more detailed information about the print job and its printing status.

The additional detailed information includes printing progress, job details, printing output location, and printing queue details.

Shortcut

Select the print job and press the keyboard Enter key.

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# $ K + Help Button

Click the Help button to access online help.

The help information is context sensitive.

Shortcut

Press F1 to access Help.

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# $ K + Refresh Button

Click the Refresh button to update the Print Jobs LIst.

Updated information about the print jobs and the printer is displayed immediately.

Shortcut

Press F5 to refresh the Print Jobs List from the keyboard.

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# $ K + Close Button

Click the Close button to close the current window in view.

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# $ K + Parts of the Screen

You can select to view all print jobs or only your jobs by clicking on "Everyone's jobs" or "My jobs" radio buttons.  Your name is displayed by each job.

The middle area is a list of print jobs associated with the printer.  Details about each print job including the print job name, status, owner and size is listed.

Three buttons are available to help you manage your printing activity:  Delete, Pause or Resume and Properties.

The stop light at the bottom of the screen indicates the printer status.  Next to the stop light is the printer status text.

See Also

{bmc BUTTON.BMP}     Traffic Light Status 
{bmc BUTTON.BMP}     Monitoring the Print Job Progress 
{bmc BUTTON.BMP}     Buttons 

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# $ K + Product Support

For product support information, refer to the HP JetDirect Print Server Software Installation Guide or the printer manual.

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# $ Status of the document

You may see any of the following messages in this dialog box:

{bmc BLTBLK.BMP}     Printed
{bmc BLTBLK.BMP}     Deleted
{bmc BLTBLK.BMP}     Print Job Failed
{bmc BLTBLK.BMP}     Printing
{bmc BLTBLK.BMP}     Waiting on printer problem
{bmc BLTBLK.BMP}     Out of paper
{bmc BLTBLK.BMP}     Waiting to print
{bmc BLTBLK.BMP}     Paused
{bmc BLTBLK.BMP}     Document status unknown

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# $ K + Click

When a task refers to clicking an item, place the mouse cursor over the item, then press and release the left mouse button to select the item.

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# $ K + Traffic Light Icon

Displays 1 of 3 states representing the current status of the printer.

Red:  A critical error condition exists which requires user interaction with the printer to continue printing.

Yellow:  A non-critical error condition exists, but the printer does not require immediate attention.

Green:  The printer is ready to print.

More details about the printer status can be found on the Status page for each jobs properties.

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The Status page, Details page, and Queue page display additional details about the selected document.

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This list in the main window shows the print job name, printing status, print job owner and print job size.

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At this time, the output bin location feature is only supported for the HP LaserJet 5Si printer, Check with your system administrator if you're not sure where your output bin is.

# 
If checked, you cannot send any new print jobs to this queue.

# 
If checked, the entire queue is in a paused state.  None of the documents will be printed until an administrator resumes the queue.

# 
If checked, no new printers or print servers can service the jobs in this queue.

# 
The printer is ready to receive data and print.

# 
Help information specific to the window displayed.

# 
The window on the screen that shows the information.

# 
To restart the printing of a document.

# 
The print job has temporarily stopped printing.  The print job will not print until the owner or system administrator resumes the printing.

# 
The printer is not ready to receive data or print.

# 
This is the total number of current printed pages for the print job.

# 
This is the total number of print job copies sent to print.

# 
This is the total percent of the print job currently printed.

# 
This is the name of the person who sent the document to the printer.

# 
This is the total disk size of the document.

# 
This is the file name of the document.

# 
This is the application associated with this document.

# 
This is the actual time the document was sent to the printer.

# 
This is the name of the server the print job was sent to.

# 
This is the name of the queue the print job was sent to.

# 
This is the list of all the print jobs currently in the printer queue.

# 
This is the name printed on the leading page before the printed pages of the document.

# 
This is the total number of print jobs currently in the print queue.

# 
This text describes the current state of the printer.

# 
Click on this button to confirm the deletion of the print job.

# 
Click this button to stop the deletion process.

# 
You have received this error because the printer is out of paper.

You can:

{bmc BLTBLK.BMP}     delete the printing job
{bmc BLTBLK.BMP}     correct problem 
{bmc BLTBLK.BMP}     alternate paper 

Choose the option and then click on ok  to confirm or cancel  stop the process.

To turn this notification message off, click on Never notify me of paper out condition.  You will not be notified when the printer is out of paper.  HP recommends that you leave this feature on.

# 
Click this button and then click OK to delete the print job.

# 
Click this option then the OK button to indicate you will correct the problem at the printer.

# 
Click this option to indicate you want to select a different paper type and size to print to.

# 
Check this box to turn the paper out notification off.  HP recommends you leave this feature on.

# 
Click this button to confirm your alternate paper out choice.

# 
Click this button to cancel your alternate paper out choice.

# $ K + Can't Find Print Job

If the print job status is Can't Find Print Job, one of the following happened:

{bmc BLTBLK.BMP} the print job was deleted 
{bmc BLTBLK.BMP} the print job printed; however, the printer is not reflecting the completion status.
{bmc BLTBLK.BMP} the document printed to another printer servicing this queue.
{bmc BLTBLK.BMP} the print job is in the printer buffer, but not yet recognized by the printer.

Check the printer status

{bmc BLTBLK.BMP} If the printer status is green, look for the document at the printer.  Resend the document if printing does not complete.

{bmc BLTBLK.BMP} If the printer status is red, correct the printer problem and wait for the document to print.  Resend the document if printing does not complete.

If you cannot get your document to print, contact your system administrator.

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# 
This is the printer name as configured on the computer that this job came from.

# 
This is the port connection configuration for the computer that this job printed from.

# 
This is the network name of the computer that this job was printed from.

# $ K + Everyone's Jobs Button

Click the Everyone's job radio button to view all jobs. The jobs that will be shown will be either in progress or completed jobs depending on which box you select. You may select either or both boxes.

# $ K + My Jobs Button

Click the My job radio button to view just your own jobs. The jobs that will be shown will be either in progress or completed jobs depending on which box you select. You may select either or both boxes.