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<TITLE>Troubleshooting</TITLE>
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<H1>Troubleshooting</H1>
<B>If you cannot open a file:</B>
<UL>
<P><LI>Try again after a few minutes in case the server is overloaded.
<P><LI>Try to open a different URL. If you can open other URLs, check
that the URL was typed using the correct case and does not begin with a
space.
<P><LI>If you are using a proxy server, check that it is <A
HREF="proxy.htm#TOP">configured</A> correctly.
<P><LI>If other TCP/IP applications, such as e-mail and
FTP, are not working, there may be a problem with your network connection.
<P><LI>In the URL, type the IP address of the server rather than its
domain name. If this works, your DNS (domain name system) server may be
broken.
<P><LI>If you are using a modem, check that the baud rate is set to the
manufacturer's specification. </UL>
<P><B>To display technical information about your system:</B>
<OL>
<P><LI>From the Help menu, choose About Mosaic.
<P><LI>Choose the Support button.
<P>To save the information displayed, choose the Save button.
</OL>
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<A HREF = "topics.htm">Help Contents</A> | <A HREF="index.htm#TOP">Index</A>
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