windows-server-2003/admin/pchealth/helpctr/rc/content/escalation/rastartpage.htx

<HTML>
<HEAD>
#include "header.inc"
#include "constants.inc"
#include "debug_js.inc"
#include "constants.inc"

<TITLE>REMOTE_ASSISTANCE</TITLE>
<BGSOUND id="idbgsound" SRC="ding.wav">

<meta http-equiv="MSThemeCompatible" content="Yes">
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<OBJECT ID="pchealth" classid="CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7"></OBJECT>

<script id="Script1" name="Script1" LANGUAGE="Javascript" SRC="Common/Common.js"> </script>
<script id="Script2" name="Script2" Language="JavaScript">
var oRCSession = null;
var sSalemID = "";
var oDeskMgr = null;
var gHelper = null;
var gHelperName = null;
var gHelperIP = null;
var gFrom = null;
var gIsIM = false;
var gIsFile = false;
var gIsURA  = false;
var gBVT = false;
var gIsPerf = false;
var gConnectTimer = null;
var gDisconnected = false;

var L_RCCTL_Text                = "Remote Assistance failed. Please try again. ";
var L_EXPIREDBEFORESTARTED_Text = "The Remote Assistance invitation you sent was accepted but has since expired. Please resend the invitation to your assistant.";
var	L_DEFAULTUSER_Text			= "Expert ";

/*
Function :OnLoad1()
Description :
*/   
function OnLoad1()
{   
    var obj = null;
    var expertHelpBlob = null;

    try
    {
        InitTrace();
        TraceFunctEnter("OnLoad1");

        obj = new ActiveXObject( szProgIDSetting );
    }
    catch (error)
    {
       FatalError(L_RCCTL_Text, error);
       return;
    }
    
    try
    {
        oDeskMgr = pchealth.CreateObject_RemoteDesktopManager();
        sSalemID = oDeskMgr.RCTicket;
        expertHelpBlob = oDeskMgr.expertHelpBlob;
        userHelpBlob = oDeskMgr.userHelpBlob;

        var sIsIM = obj.GetPropertyInBlob(userHelpBlob, "IM");
        if(sIsIM == "1")
        {
            gIsIM = true;
        }

        if (expertHelpBlob != null && (gHelperName == null || gHelperName == ""))
        {
            gHelperName = EscapedName( obj.GetPropertyInBlob(expertHelpBlob, "NAME") );
        }
        else
        {
            gHelperName = L_DEFAULTUSER_Text;
        }

        //alert("gHelperName: " + gHelperName);

        gHelper = gHelperName; // it was point to BUDDY, change it to use NAME as gHelperName

        //alert("gIsIM: " + gIsIM + " sIsIM: " + sIsIM.length);

        if (userHelpBlob != null && (gFrom == null || gFrom == ""))
        {
            var szTmp = EscapedName( obj.GetPropertyInBlob(userHelpBlob, "FROM") );
            if( szTmp.length < 20 )
            {
                gFrom = szTmp;
            }
            else
            {
                gFrom = szTmp.slice(0, 20) + "...";
            }
        }
        else
        {
            gFrom = L_DEFAULTUSER_Text;
        }

        //alert("gFrom: " + gFrom);

#if 0
        var sIsFile = obj.GetPropertyInBlob(expertHelpBlob, "FILE");
        try
        {
            if( (null == sIsFile) || ( "0" == sIsFile ) || ( 0 == sIsFile.length))
            {
                gIsFile = false;
            }
            else
            {
                gIsFile = true;
            }
        }
        catch(error)
        {
            gIsFile = false;
        }
        
        //alert("gIsFile: " + gIsFile);
#endif

        var sIsURA = obj.GetPropertyInBlob(userHelpBlob, "UNSOLICITED");
        try
        {
            if( ( "0" == sIsURA ) || (null == sIsURA) || ( 0 == sIsURA.length ))
            {
                gIsURA = false;
            }
            else
            {
                gIsURA = true;
				gHelperName = EscapedName( obj.GetPropertyInBlob(userHelpBlob, "ID") );
				gHelper = gHelperName;
#ifdef _BVT
                if ( gHelperName == c_szBVTTESTER )
                {
                    gHelperName = c_szBVTUSER;
		            gHelper = gHelperName;
                    gBVT = true;
                    frames.idSrc.LoadVariables();
            	    // No need to ask.
            	    Accepted();   
        	}
#endif
            }
        }
        catch(error)
        {
            gIsURA = false;
        }

        //alert("gIsURA: " + gIsURA);

    }
    catch (error) 
    {
        FatalError(L_RCCTL_Text ,error);
        return;
    }
    
#if 0        
    if (true == gIsIM)
    {
        frames.idSrc.LoadVariables();
        // No need to ask.
        Accepted();    
    }
#endif
     
    try
    {
        frames.idSrc.LoadVariables();
#if 0        
        var g_oShell = new ActiveXObject("WScript.Shell");  
	    g_oShell.SendKeys("%c");
#endif	    
    }
    catch(error)
    {
        FatalError(L_RCCTL_Text,error);        
    }

    TraceFunctLeave();
    return;
}


function ConnectTimeout()
{
    TraceFunctEnter("ConnectTimeout");

    try
    {
        frames.idUI.DisplayDisconnectStatus();
    }
    catch(error)
    {
        FatalError(L_RCCTL_Text,error);        
    }

    TraceFunctLeave();
    return;
}


/*
Function : Accepted()
Description: 
*/
function Accepted() 
{
   TraceFunctEnter("Accepted");

    //
    // Try to take the AcceptLock
    //
   try
   {
        oDeskMgr.ReserveAcceptedLock();
   }
   catch(error)
   {
        FatalError(error.description,error);
	pchealth.Close();
        return;
   }
   
   try 
   {
        if (oRCSession == null)
        {
            oRCSession = pchealth.CreateObject_RemoteDesktopSession(
                0, 
                sSalemID,
                "");
        }        
        
        frameset0.rows="0%,*";
        frames.idUI.ResizeUI();
        //frames.idUI.frames.idFrameTools.btnAbortConnection.disabled = false;

        oRCSession.onConnected = function( salemID, userSID, sessionID)
                {    
                    clearTimeout( gConnectTimer );
                    if( false == gDisconnected )
                    {
                        frames.idUI.InitiateRCSession();
                        frames.idUI.frames.idFrameChatTop.InitChatServer();
                    }
                    else
                    {
                        frames.idUI.Helpee_OnClientDisconnectedEventHandler();
                    }
                }

        gConnectTimer = setTimeout("ConnectTimeout()", c_iCONNECTION_TIMEOUT);
        oDeskMgr.Accepted();                        
       
    }
    catch (error) 
    {		
		if (error.number == -2147024894)
		{
			FatalError(L_EXPIREDBEFORESTARTED_Text, error);
		}
		else
	        FatalError(L_RCCTL_Text,error);
		pchealth.Close();
    }
                
   TraceFunctLeave();             
}

/*
Function : Rejected()
Description: 
*/
function Rejected()
{
    TraceFunctEnter("Rejected");
    try 
    {
        oDeskMgr.Rejected();
    }
    catch (error) 
    {
        FatalError(L_RCCTL_Text,error); 
		pchealth.Close();       
    }
    TraceFunctLeave();             
}

 
</script>
</HEAD>
<frameset framespacing=0 frameborder=0 id="frameset0" rows="*,0%" onload="OnLoad1()">
<frame id="idSrc" name="idSrc" src="HelpeeAccept.htm">
<frame id="idUI"  name="idUI" src="Interaction/Server/RAServer.htm">
</frameset>
</HTML>