windows-server-2003/admin/pchealth/helpctr/rc/content/escalation/rcscreen1.htx

<HTML>
<HEAD>
#include "header.inc"
#include "constants.inc"
#include "debug_js.inc"

<TITLE id="idTitle" name="idTitle">REMOTE_ASSISTANCE_MAIN</TITLE>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta http-equiv="MSThemeCompatible" content="Yes">
<LINK id="UI_StyleSheet" REL="stylesheet" TYPE="text/css" HREF="../../Css/rc.css">
<LINK ID=Stylesheet_Ref4 href="hcp://system/css/shared.css"    rel=STYLESHEET type=text/css>
<STYLE>
.margins
{
    margin-top    : 33px;
    margin-left   : 33px;
    margin-right  : 33px;
    margin-bottom : 0px;
}
</STYLE>
#ifdef _WIN64
</HEAD>
<BODY scroll=no CLASS=margins>
<center id="idCenter" name="idCenter">
<DIV id="idWin64Msg" name="idWin64Msg" CLASS="sys-font-heading4" height10> Remote Assistance is not supported in the 64-bit versions of Windows XP or the Windows Server 2003 family operating systems. 
</DIV>
</center>
</BODY>
#else
<OBJECT ID="pchealth" name="pchealth" classid="CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7"></OBJECT>
<script id="idScript1" name="idScript1" LANGUAGE="Javascript" SRC="../../Common/Constants.js"> </script>
<script id="idScript2" name="idScript2" LANGUAGE="Javascript" SRC="../../Common/Common.js"> </script>
<script id="idScript3" name="idScript3" Language=JavaScript>


//var sEamil = null;
//var oDeskMgr = null;
//var gHelper = null;
//var gHelperName = null;
//var gIsIM = false;
//var gIsFile = false;
//var gTimerId = -1;
var oChannel = null;
var oRCSession = null;
var sSalemID = "";
var oSmapi = null;
var tempStore=null; // to store the Incident object while resending the ticket
var tempPassStatus=null; //flag : if the Incident object has password or not while resending the ticket
var tempTime=null; // stores time when resending the ticket using email
var ResendFlag=false; //flag : Notify if it is resend of a ticket
var sIP = "";
var sMethodFile = "File"; // this is a parameter, don't localize it.

// Incident information
var sTo = null;
var sFrom = null;
var sMsg = null;
var iExpirySaveFile=null; 
var sFileLoc=null; // stores the location of the ticket that is saved
// Channel information
var sVendorID = "CN=Microsoft Corporation,L=Redmond,S=Washington,C=US";
var sProductID = "Microsoft Remote Assistance";

// Navigation control
var g_bRAStart = null;

// 465974
var g_sTicket =null;

//
// Desktop Control Permissions
//
var DESKTOPSHARING_DEFAULT                    = 0x0000;
var NO_DESKTOP_SHARING                        = 0x0001;
var VIEWDESKTOP_PERMISSION_REQUIRE            = 0x0002;
var VIEWDESKTOP_PERMISSION_NOT_REQUIRE        = 0x0004;
var CONTROLDESKTOP_PERMISSION_REQUIRE        = 0x0008;
var CONTROLDESKTOP_PERMISSION_NOT_REQUIRE    = 0x00010;

var INCIDENTSTATUS_EXPIRED = 0;
var INCIDENTSTATUS_OPEN = 1;
var INCIDENTSTATUS_IPCHANGED = 2;

//var L_NOSETTING_Text             = "Can't get channel setting: ";
//var L_REMOTEDSKMGR_FAIL         = "CoCreate RemoteDesktopManager failed: ";
//var L_ACCEPT_Text                = "Accepted() failed: ";
//var L_REJECT_Text                = "Rejected() failed: ";

/*
Function :OnLoad1()
Description :
*/   
function OnLoad()
{
	TraceFunctEnter("OnLoad");    
      
	
	 TraceFunctLeave();
}
/*
Function : DoUnload()
Description: 
*/
function DoUnload()
{
    TraceFunctEnter("DoUnload");
    try
    {
        if (oSmapi != null)
        {
            oSmapi.Logoff();
        }    
    }
    catch(error)
    {
        alert(L_RCCTL_Text);
        return;
    }        
    TraceFunctLeave();
}

function GetIPAddress()
{
    try
    {
        TraceFunctEnter("GetIPAddress");

        if (sIP == "")
        {
            var ip;
            var oSetting = new ActiveXObject("rcbdyctl.setting");
            ip = oSetting.GetIPAddress;
            if (ip != null && ip.length > 0 && ip != "0.0.0.0")
            {
                sIP = ip;
            }
        }
        return sIP;
    }
    catch(error)
    {
        throw error;
    }
    finally
    {
        TraceFunctLeave();
    }
}

function SwitchToOfflinePage()
{
    try
    {
        TraceFunctEnter("SwitchToOfflinePage");

        var sURL = "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Common/rcscreen3.htm";
        idSrc.location.href = "hcp://system/errors/Connection.htm?online_url=" + sURL + "&topic_title=&topic_intro=&offline_url=";
    }
    catch(error)
    {
        throw error;
    }
    finally
    {
        TraceFunctLeave();
    }
}

function SaveLocalReference(oInc, XMLFile, bSaveAsFile)
{
    try
    {
        TraceFunctEnter("SaveLocalReference");
        oInc.Misc("IP") = sIP;
        oInc.Misc("Status")= INCIDENTSTATUS_OPEN;
        
        if (bSaveAsFile)
        {
            oInc.Misc("Method") = sMethodFile;
        }
#ifdef _HELPCNT
        oInc.Misc("HelpCnt") = 0;
#endif
        oInc.GetXML(XMLFile);
    }
    catch(error)
    {
        throw error;
    }
    finally
    {
        TraceFunctLeave();
    }
}

#define SESSION_ID 4

function InitRAIncident(iDuration, sUserName, sMsg, sPass)
{
    TraceFunctEnter("InitRAIncident");
    var strError = null;
    var oRAIncident = null;

    try 
    {
        if (iDuration == null)
            iDuration = 0;
        if (sUserName == null)
            sUserName = "";
        if (sMsg == null)
            sMsg = "";
        if (sPass == null)
            sPass = "";

        // open channel object
        if (oChannel == null) 
        {
            strError = L_NOCHANNEL_Text;
            oChannel = pchealth.CreateObject_Channel(sVendorID, sProductID);
            strError = null;
        }
        strError = L_NORCSESSION_Text;
        oRAIncident = pchealth.CreateObject_RemoteAssistanceIncident("", iDuration, sUserName, sMsg, sPass);
        strError = null;

        // save pass stub for file
        if (sPass.length > 0)
        {
            var sTicket = oRAIncident.RcTicket;
            var sAry = sTicket.split(",");
            oRAIncident.Misc("PassStub") = sAry[SESSION_ID];
        }
        // check if it's a slow link
        oRAIncident.Misc.add("L", 0);
        try
        {
            if( true == pchealth.Connectivity.IsAModem )
                oRAIncident.Misc("L") = 1;
        }
        catch (e)
        {            // do nothing, use default
        }
    }
    catch (error)
    {
        if (strError == null)
            strError = L_RCCTL_Text;

        throw ERROR_STRING(strError, error);
    }

    TraceFunctLeave();
    return oRAIncident;
}

function GetMapi()
{
	TraceFunctEnter("GetMapi");    
    if (oSmapi == null)
    {
        try
        {
            oSmapi = new ActiveXObject("RcBdyCtl.SMapi");
           
        }
        catch (error)
        {
            alert(ERROR_STRING(L_RCCTL_Text, error));
            return false;
        }
    }
    return oSmapi;
    TraceFunctLeave();    
}
</script>
</HEAD>
<frameset id="idframeset" name="idframeset" COLS="100%" onload="OnLoad()" onunload="DoUnload()">
<frame id="idSrc" name="idSrc" src="rcScreen2.htm">
</frameset>
#endif // _WIN64
</HTML>