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<html><head>#include "header.inc"#include "debug_decl.inc"#include "debug_js.inc"#include "common.inc"#include "constants.inc"
<TITLE id="idTitle" name="idTitle">REMOTE_ASSISTANCE_STATUS</TITLE><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"><meta http-equiv="MSThemeCompatible" content="Yes"><LINK id="UI_StyleSheet1" REL="STYLESHEET" TYPE="text/css" HREF="Css/rcBuddy.css" ><LINK id="UI_StyleSheet2" REL="stylesheet" TYPE="text/css" HREF="hcp://system/css/shared.css"><Script id="idScript1" name="idScript1" language="javascript">/* * Localizable constants, text and messages */var L_LOAD_Text = "Cannot continue the program. Please try again. ";var L_IPCHANGEDSTATUS_Text = "Resend required";var L_IM_Text = "IM";var L_VIEWSTATUSSELECTION_Text ="Please select an invitation.";var L_ERRACCESSDENIED_Text = "Directly launching this page is not allowed. ";var L_SAVED_Text="Saved";var L_NOINVITATION_Text="No invitations to view";var L_ALERTOPENENTRY_Text="This invitation has already been expired.";var L_RESENDALERT_Text="Cannot resend open invitation";var L_AM_Text ="AM";var L_PM_Text ="PM";var L_CORRUPTFILEMSG_Text="Remote Assistance expired and deleted one or more damaged invitations. Please send replacement invitations as necessary.";var L_UNKNOWN_Text = "Unknown";var L_SAVEDTO_Text ="Saved To";var L_SENTTO_Text ="Sent To";var L_YES_Text ="Yes (be sure you have communicated this password to your assistant)";var L_NO_Text ="No";var L_TEXT3_Text =" on ";var L_AM_Text ="AM";var L_PM_Text ="PM";var L_NOPERMISSION_Text = "Remote Assistance is disabled on this computer. To use Remote Assistance, you must enable it on the Remote tab in System Properties in Control Panel. Note that if an administrator has disabled Remote Assistance in Group Policy Object Editor, you cannot enable it in System Properties.";
var sIP = "";var oSmapi = null;var flag=0;var flag_corrupt=false;
function onLoad(){ TraceFunctEnter("onLoad"); try { var sStatus = null; if( null == parent.OnLoad || parent.g_bRAStart == null ) { idBody.style.visibility = "hidden"; window.navigate( "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Common/rcscreen1.htm" ); return; } try { var oSetting = new ActiveXObject( szProgIDEscalationSetting ); sIP = oSetting.GetIPAddress; } catch (error) { alert(parent.L_RCCTL_Text); return; } try { var chan = parent.pchealth.CreateObject_Channel(parent.sVendorID,parent.sProductID ); for(var e = new Enumerator(chan.Incidents(2)); !e.atEnd(); e.moveNext()) { var inc = e.item(); var XMLFile = inc.XMLDataFile; if (XMLFile == "") { alert(parent.L_FileNotFound_Text); continue; } var oInc = parent.pchealth.CreateObject_Incident(); try { oInc.LoadFromXMLFile(XMLFile); } catch(error) { var oSession = parent.pchealth.CreateObject_RemoteDesktopSession(0, oInc.RcTicket,""); oSession.CloseRemoteDesktopSession(); oSession = null; inc.DeleteIncidentItem(); flag_corrupt = true; continue; } if (oInc.Misc("Method")!=L_IM_Text) { var iStart = parseInt(oInc.Misc("DtStart")) + parseInt(oInc.Misc("DtLength")) * 60; if( (oInc.Misc("Status") == null) || (oInc.Misc("Status") == parent.INCIDENTSTATUS_OPEN) || (oInc.Misc("Status") == parent.INCIDENTSTATUS_IPCHANGED)) { var iNow = Math.round(Date.parse(new Date()) / 1000); if (iNow <= iStart) { if (sIP.length >0 && IPChanged(oInc.Misc("IP"))) { sStatus = "<Span class='sys-font-body sys-color-body-alert'>"+ L_IPCHANGEDSTATUS_Text +"</span>"; oInc.Misc("Status") = parent.INCIDENTSTATUS_IPCHANGED; } else { sStatus ="<Span class='sys-font-body sys-color-body-ok'>"+ parent.L_ACTIVESTATUS_Text +"</span>"; oInc.Misc("Status") = parent.INCIDENTSTATUS_OPEN; } } else { sStatus = "<Span class='sys-font-body sys-color-body'>"+parent.L_EXPIREDSTATUS_Text+"</span>"; oInc.Misc("Status") = parent.INCIDENTSTATUS_EXPIRED; } oInc.GetXML(XMLFile); } else if (oInc.Misc("Status")==parent.INCIDENTSTATUS_EXPIRED) { sStatus="<span class='sys-font-body sys-color-body'>"+parent.L_EXPIREDSTATUS_Text+"</span>"; } if (oInc.Misc("Method")==parent.sMethodFile || oInc.Misc("Method")==parent.L_FILE_Text) { AddRecord(L_SAVED_Text, iStart, sStatus, inc ); } else { var DisplayStr; DisplayStr= inc.DisplayString; if (DisplayStr.length>30) { DisplayStr= DisplayStr.substr(0,30)+"..."; } AddRecord(DisplayStr, iStart, sStatus, inc); } } } } catch (error) { alert(L_LOAD_Text); return; } // if No Records are present if (idTableList.rows.length == 2) { AddRecord(L_NOINVITATION_Text, null, null, null); idDetails.disabled=true; idExpire.disabled=true; idResend.disabled=true; idDelete.disabled=true; idConnIssue.focus(); } else { idDetails.focus(); } //to give the look for the table Tablelook(); if(flag_corrupt) { alert(L_CORRUPTFILEMSG_Text); } } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave();}function IPChanged(oldIPs) { TraceFunctEnter("IPChanged"); try { var ips = sIP.split(";"); for (i=0; i< ips.length; i++) { if(oldIPs.indexOf(ips[i]) != -1) { return false; } } } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave(); return true;}function AddRecord(sEmail, iExpired, sStatus, incItem){ TraceFunctEnter("AddRecord"); try { var temp=0; var i=1; var x; var iExpireTemp; var oRow; if (iExpired!=null) { var e=new Enumerator(document.all("idTableList").all.tags("TR")); e.moveNext(); while(i<idTableList.rows.length-1) { x=e.item(); iExpireTemp=x.getAttribute("val"); if (iExpireTemp<iExpired) { temp=1; oRow=idTableList.insertRow(i); CreateRow(oRow,sEmail, iExpired, sStatus, incItem); break; } i=i+1; e.moveNext(); } if (temp==0) { oRow=idTableList.insertRow(idTableList.rows.length-1); CreateRow(oRow,sEmail, iExpired, sStatus, incItem); } } else { oRow=idTableList.insertRow(idTableList.rows.length-1); oRow.insertCell(0); oRow.cells(0).innerHTML=""; oRow.insertCell(1); oRow.cells(1).className="sys-font-body sys-color-body "; oRow.cells(1).innerHTML =sEmail; oRow.insertCell(2); oRow.insertCell(3); } } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave();}function CreateRow(oRow,sEmail, iExpired, sStatus, incItem){ TraceFunctEnter("CreateRow"); try { oRow.insertCell(0); oRow.cells(0).innerHTML="<Input type='radio' name='idradiostatus' id='idradiostatus"+flag+"' tabindex='1'> "; oRow.insertCell(1); oRow.cells(1).className="sys-font-body sys-color-body borderType4"; oRow.cells(1).innerHTML = "<Label id='idLabel"+flag+"' name='idLabel"+flag +"' For='idradiostatus"+ flag +"'>"+ sEmail+ "</Label> "; oRow.insertCell(2); try { var oDate = new Date(iExpired*1000); oRow.cells(2).className="sys-font-body sys-color-body borderType4"; oRow.cells(2).align="center"; oRow.cells(2).name="Cell2"; oRow.cells(2).id="Cell2"; oRow.cells(2).innerHTML = " "+GetTime(oDate)+" "; } catch(error) { alert(parent.L_RCCTL_Text); return; } oRow.insertCell(3); oRow.cells(3).className="sys-font-body sys-color-body"; oRow.cells(3).name="Cell3"; oRow.cells(3).id="Cell3"; oRow.cells(3).innerHTML = " "+sStatus+" ";
oRow.setAttribute("Name",sEmail); oRow.setAttribute("val", iExpired); oRow.setAttribute("item", incItem); flag=flag+1; } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave();}
function GetTime(oDate){ TraceFunctEnter("GetTime"); try { var DateTime;/* var Hr; var Min; var DayNight; var Month; var Date; var Year; DateTime = oDate;
Hr = DateTime.getHours() % 12; if (Hr == 0) { Hr = 12; } if (Hr<10) { Hr=" "+Hr; } Min=DateTime.getMinutes(); if(Min<10) { Min="0"+Min; } DayNight=(DateTime.getHours()>=12)? L_PM_Text : L_AM_Text ; Month=DateTime.getMonth()+1; if (Month<10) { Month="0"+Month; } Date=DateTime.getDate(); if (Date<10) { Date="0"+Date; } Year=DateTime.getYear(); DateTime = Hr + ":"+Min+" "+DayNight+" "+Month+"/"+Date+"/"+Year; */ DateTime=oDate.toLocaleString(); } catch(error) { //alert(parent.L_RCCTL_Text); //return; DateTime=L_UNKNOWN_Text; } TraceFunctLeave(); return(DateTime); }
function Tablelook(){ TraceFunctEnter("Tablelook"); try { for(i=1;i< idTableList.rows.length-1;i++) { if ((idTableList.rows(i).rowIndex % 2)==0) { idTableList.rows(i).className="sys-table-cell-bcolor1"; } else { idTableList.rows(i).className="sys-table-cell-bgcolor2"; } } } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave(); }
function OnDetails(){ TraceFunctEnter("OnDetails"); try { var oRow; var col; var vArgs; var XMLFile; var oInc; var oDate; var iExpire; vArgs = new Array(5); col=new Enumerator(document.all.tags("Input")); for (;!col.atEnd();col.moveNext()) { x=col.item(); if (x.type=="radio" && x.checked) { oRow=x.parentElement.parentElement; break; } } if (oRow==null) { alert(L_VIEWSTATUSSELECTION_Text); return false; } XMLFile=oRow.getAttribute("item").XMLDataFile; oInc = parent.pchealth.CreateObject_Incident(); oInc.LoadFromXMLFile(XMLFile); //Method if(oInc.Misc("Method")==parent.sMethodFile || oInc.Misc("Method")==parent.L_FILE_Text) { vArgs[0]=L_SAVEDTO_Text; } else { vArgs[0]=L_SENTTO_Text; } //sent to oDate = new Date(oInc.Misc("DtStart")*1000); vArgs[1]=oRow.getAttribute("item").DisplayString+" at "+GetTime(oDate); //expiry time iExpire=parseInt(oInc.Misc("DtStart")) + parseInt(oInc.Misc("DtLength")) * 60; oDate = new Date(iExpire*1000); vArgs[2]=GetTime(oDate); //status // Depending on the incident status - we need to populate vArgs[3] with the corresponding // status string. if(oInc.Misc("Status") == parent.INCIDENTSTATUS_EXPIRED) { vArgs[3] = parent.L_EXPIREDSTATUS_Text; } else if (oInc.Misc("Status") == parent.INCIDENTSTATUS_OPEN) { vArgs[3] = parent.L_ACTIVESTATUS_Text; } else if (oInc.Misc("Status") == parent.INCIDENTSTATUS_IPCHANGED) { vArgs[3] = L_IPCHANGEDSTATUS_Text; } else { vArgs[3] = null; } //Password?? if (oInc.RCTicketEncrypted) { vArgs[4]=L_YES_Text; } else { vArgs[4]=L_NO_Text; } var ShowDetails=new ActiveXObject("RcBdyCtl.MsgBox"); ShowDetails.ShowTicketDetails(vArgs[0],vArgs[1],vArgs[2],vArgs[3],vArgs[4]); } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave(); }
function OnExpire(){ TraceFunctEnter("OnExpire"); try { var col=new Enumerator(document.all.tags("Input")); var oRow; var oItem; var XMLFile; for (;!col.atEnd();col.moveNext()) { x=col.item(); if (x.type=="radio" && x.checked) { oRow=x.parentElement.parentElement; x.checked=false; oItem = oRow.getAttribute("item"); XMLFile = oItem.XMLDataFile; try { var oInc = parent.pchealth.CreateObject_Incident(); oInc.LoadFromXMLFile(XMLFile); } catch(error) { alert(parent.L_RCCTL_Text); return; } if (oInc.Misc("Status")== parent.INCIDENTSTATUS_OPEN) { try { // Close Session var oSession = parent.pchealth.CreateObject_RemoteDesktopSession(0, oInc.RcTicket,""); oSession.CloseRemoteDesktopSession(); oSession = null; } catch(error) { alert(parent.L_RCCTL_Text); window.navigate("rcStatus.htm"); return; } // Update table oInc.Misc("Status") = parent.INCIDENTSTATUS_EXPIRED; oInc.GetXML(XMLFile); var oDate = new Date(); oRow.cells(2).innerHTML = " "+GetTime(oDate)+" "; oRow.cells(3).innerHTML =" "+parent.L_EXPIREDSTATUS_Text+" "; } else { alert(L_ALERTOPENENTRY_Text); return; } break; } } if (oRow==null) { alert(L_VIEWSTATUSSELECTION_Text); return false; } } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave(); }function OnDelete(){ TraceFunctEnter("OnDelete"); try { var col=new Enumerator(document.all.tags("Input")); try { var fso = new ActiveXObject("Scripting.FileSystemObject"); var oRow; var oItem; var XMLFile; } catch(error) { alert(parent.L_RCCTL_Text); return; } for (;!col.atEnd();col.moveNext()) { x=col.item(); if (x.type=="radio" && x.checked) { oRow=x.parentElement.parentElement; oItem = oRow.getAttribute("item"); XMLFile = oItem.XMLDataFile; var oInc = null; try { oInc = parent.pchealth.CreateObject_Incident(); oInc.LoadFromXMLFile(XMLFile); } catch(error) { alert(parent.L_RCCTL_Text); return; } if (oInc.Misc("Status")== parent.INCIDENTSTATUS_OPEN) { //ret=window.showModalDialog("confirm.htm","","DialogWidth:405px;DialogHeight:168px;Status:no;scroll:no"); var ShowConfirm=new ActiveXObject("RcBdyCtl.MsgBox"); ret=ShowConfirm.DeleteTicketMsgBox(); if (ret==1) { try { // Close Session var oSession = parent.pchealth.CreateObject_RemoteDesktopSession(0, oInc.RcTicket, ""); oSession.CloseRemoteDesktopSession(); oSession=null; } catch(error) { alert(parent.L_RCCTL_Text); window.navigate("rcStatus.htm"); return; }
oInc.Misc("Status") = parent.INCIDENTSTATUS_EXPIRED; oInc.GetXML(XMLFile); } else { return false; } } else if (oInc.Misc("Status")== parent.INCIDENTSTATUS_IPCHANGED) { try { // Close Session var oSession = parent.pchealth.CreateObject_RemoteDesktopSession(0, oInc.RcTicket, ""); oSession.CloseRemoteDesktopSession(); oSession = null; } catch(error) { alert(parent.L_RCCTL_Text); window.navigate("rcStatus.htm"); return; }
oInc.Misc("Status") = parent.INCIDENTSTATUS_EXPIRED; oInc.GetXML(XMLFile); } oItem.DeleteIncidentItem(); // Update table idTableList.deleteRow(oRow.rowIndex); try { fso.DeleteFile( XMLFile ); } catch(error) { alert(parent.L_RCCTL_Text); return; } break; } } if (oRow==null) { alert(L_VIEWSTATUSSELECTION_Text); return false; } if (idTableList.rows.length == 2) // No record { AddRecord(L_NOINVITATION_Text, null, null, null); idDetails.disabled=true; idExpire.disabled=true; idResend.disabled=true; idDelete.disabled=true; } Tablelook(); } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave(); }
function OnResend(){ TraceFunctEnter("OnResend"); try { var col=new Enumerator(document.all.tags("Input")); var oRow; var oItem; var XMLFile; for (;!col.atEnd();col.moveNext()) { x=col.item(); if (x.type=="radio" && x.checked) { var oRARegSetting = new ActiveXObject("RACplDlg.RARegSetting"); var Allow = oRARegSetting.AllowGetHelp; if (Allow == 0) { alert (L_NOPERMISSION_Text); return; } // Check IP address first if (parent.GetIPAddress() == "") { parent.SwitchToOfflinePage(); return; }
oRow=x.parentElement.parentElement; oItem = oRow.getAttribute("item"); parent.sTo=oRow.getAttribute("Name"); XMLFile = oItem.XMLDataFile; var oInc = null; try { oInc = parent.pchealth.CreateObject_Incident(); oInc.LoadFromXMLFile(XMLFile); } catch(error) { alert(parent.L_RCCTL_Text); return; } if (oInc.Misc("Status")== parent.INCIDENTSTATUS_OPEN) { alert(L_RESENDALERT_Text); return; } else { // save ticket duration parent.tempTime = parseInt(oInc.Misc("DtLength")); parent.tempStore=oItem; if(oInc.Misc("Method")==parent.sMethodFile || oInc.Misc("Method")==parent.L_FILE_Text) { navigate("Escalation/Email/rcScreen8.htm?Resend"); } else { navigate("Escalation/Email/rcScreen5.htm?Resend"); } } break; } } if (oRow==null) { alert(L_VIEWSTATUSSELECTION_Text); return false; } } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave(); }
function ConnIssue(){ TraceFunctEnter("ConnIssue"); try { var szURL = "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Common/ConnIssue.htm"; window.showModalDialog( szURL,parent.GetWinDir(), "dialogHeight:440px;dialogWidth:385px;status:no;resizable:no;help:no" ); } catch(error) { alert(parent.L_RCCTL_Text); return; } TraceFunctLeave(); }</Script><style>.Width8{ width:5%;}.width10{ width:25%;}
.Width11{ width:92%;}
.Width12{ width:97%;}.width14{ width:30%;}.bordertype4{ border-right:1px solid;}.bordertype5{ border-bottom:1px solid;}.bordertype6{ border-top:1px solid;}</style></head><BODY id="idBody" name="idBody" scroll="auto" onload="onLoad();" class="margin sys-rhp-bgcolor"><table class="MaxLayout" id="idtableframe" name="idtableframe" cellpadding="16px" border="0"><tr> <td class="valignTop"> <TABLE id="RA_Table" name="RA_Table" class="MaxWidth" border="0" cellspacing="0" cellpadding="0"> <TR> <TD id="idTd1" name="idTd1"> <Span id="idMainTitle" name="idMainTitle" class="sys-font-heading3 sys-rhp-color-title">Remote Assistance</Span> </TD> </TR> <TR> <TD class="height9"> </TD> </TR> <TR> <TD id="idTd2" name="idTd2"> <span id="idSubTitle" name="idSubTitle" class="sys-font-body-bold sys-color-body">View or change your invitation</span> </TD> </TR> <TR> <TD class="height8"> </TD> </TR> <TR> <TD id="idTd3" name="idTd3"> <span id="idText" name="idText" class="valignmiddle sys-font-body sys-color-body">To view or modify an invitation, click an item in the 'Sent To' column, and then click the appropriate button.</span> </TD> </TR> <TR> <TD class="height7"> </TD> </TR> <TR> <TD class="valignTop"> <Table name="idTableList" id="idTableList" cellspacing="0" cellpadding="0" border="0" class="MaxWidth borderType1 sys-table-color-border"> <TR> <TD id="idCell0" name="idCell0" class="width8 borderType5 sys-table-color-border sys-inlineform-bgcolor3"> </TD> <TD id="idCell1" name="idCell1" class="Width4 borderType4 borderType5 sys-table-color-border sys-inlineform-bgcolor3" align="center"> <span id="idTitle1" name="idTitle1" class="sys-font-body-bold sys-toppane-header-color">Sent To </Span> </TD> <TD id="idCell2" name="idCell2" class="Width14 borderType4 borderType5 sys-table-color-border sys-inlineform-bgcolor3" align="center"> <span id="idTitle2" name="idTitle2" class="sys-font-body-bold sys-toppane-header-color">Expiration Time</span> </TD> <TD id="idCell3" name="idCell3" class="Width10 borderType5 sys-table-color-border sys-inlineform-bgcolor3" align="center"> <Span id="idTitle3" name="idTitle3" class="sys-font-body-bold sys-toppane-header-color">Status</span> </TD> </TR> <TR> <TD colspan=4> <Table name="idBtnContainer" id="idBtnContainer" cellspacing="2px" cellpadding="0" border="0" class="MaxWidth bordertype6 sys-table-header-bgcolor1 sys-table-color-border"> <TR> <TD id="idTd5" name="idTd5" class="Width10"> <Button id="idDetails" name="idDetails" class="sys-font-body Width11" onclick="OnDetails();" accesskey="D" tabindex="2"><U>D</U>etails</Button> </TD> <TD class="Width10"> <Button id="idExpire" name="idExpire" class="sys-font-body Width12" onclick="OnExpire();" accesskey="E" tabindex="3"><U>E</U>xpire</Button> </TD> <TD class="Width10"> <Button id="idResend" name="idResend" class="sys-font-body Width12" onclick="OnResend();" accesskey="R" tabindex="4"><U>R</U>esend...</Button> </TD> <TD class="Width10"> <Button id="idDelete" name="idDelete" class="sys-font-body Width12" onclick="OnDelete();" accesskey="L" tabindex="5">De<U>l</U>ete</Button> </TD> </TR> </Table> </TD> </TR> </Table> </TD> </TR> <TR> <TD class="height7"> </TD> </TR> <TR> <TD id="idTd4" name="idTd4"> <A name="idConnIssue" name="idConnIssue" href="" ondragstart="return false;" onclick="ConnIssue();return false;" class="sys-font-body sys-link-normal" tabindex="6">Tell me about connection issues</A> </TD> </TR> </Table> </TD></TR></Table> </Body></html>
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