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<HTML DIR=LTR><HEAD><TITLE>Windows XP Professional and Windows Server 2003 Overview</TITLE><META content="Microsoft, Windows XP, WindowsXP, WinXP, Whistler, Professional, evaluation, overview, business, reliability, performance, productivity, digital media, communication, collaboration, mobility, voice, videoconferencing, application sharing, remote desktop, help, support, Messenger, .NET, secure, easy to use" name=KEYWORDS><META content="Learn how Windows XP Professional delivers the new standard in reliability and performance." name=DESCRIPTION><META content=EN-US name=MS.LOCALE><META http-equiv=Content-Type content=text/html;charset=iso-8859-1><META content=TEMPLATE=navpage name=DTC_TEMPLATE><META http-equiv=PICS-Label content='(PICS-1.1 "http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server" by "[email protected]" r (n 0 s 0 v 0 l 0))'><SCRIPT src="http://www.microsoft.com/products/shared/global.js" type=text/javascript></SCRIPT><LINK href="/library/flyoutmenu/default.css" type=text/css rel=stylesheet><LINK href="http://www.microsoft.com/windows/css.asp?template=HP" type=text/css rel=stylesheet><!--<LINK href="css.htm" type=text/css rel=stylesheet>--></HEAD>
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//--></SCRIPT><!-- End: ToolBar V2.0--></SPAN><A name=top></A><TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD bgColor=#ffffff height=1><IMG height=1 src="/products/shared/images/ts.gif" width=1></TD></TR></TBODY></TABLE><TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD vAlign=top> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD width="100%"> <TABLE cellSpacing=0 cellPadding=20 border=0> <TBODY> <TR> <TD id="idTDToolbar2" style="PADDING-RIGHT: 20px; PADDING-LEFT: 20px; PADDING-BOTTOM: 20px; PADDING-TOP: 11px"><!-- --> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> </TD> </TR> <TR> <TD><SPAN id=donotprint><IMG height=3 src="/products/shared/images/ts.gif" width=1></SPAN></TD> </TR> <TR> <TD> <H1 id="idH1RA" class=navpages>Remote Assistance</H1> </TD> </TR> <TR> <TD> <P id="idPRA1"><b>Providing help using Remote Assistance</b></P> <P id="idPRA2"> Sometimes the best way to help someone fix a problem is to demonstrate a solution. Remote Assistance is a convenient way for someone to connect to a friend's computer (you both must be running an operating system no earlier than Microsoft Windows XP or the Windows Server 2003 family) in order to walk through a solution together.</P> <P id="idPRA3"> The following information applies to users who have received a Remote Assistance invitation.</P> <P id="idPRA4"> After you are connected, you will be able to view your friend's computer screen and chat online together in real time about what you both see. With your friend's permission, you can even use your mouse and keyboard to work with your friend on his or her computer. Please respond before the expiration time listed in the invitation. </P> <P id="idPRA5"><b>Caution</b> Accept invitations only from people you know and trust. E-mail messages can contain viruses or other harmful attachments. <br> </P> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD><IMG height=8 src="/products/shared/images/ts.gif" width=1></TD> </TR> <TR> <TD width="100%" bgColor=#cccccc><IMG height=1 src="/products/shared/images/ts.gif" width=1></TD> </TR> <TR> <TD><IMG height=8 alt="" src="/products/shared/images/ts.gif" width=1></TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDAcceptRequest" vAlign=top align=left><!-- --><!-- Main Content Area START --> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td id="idTDARrahandGif" width="100" valign="top" height="30" align="center"><img src="rahand.gif" width="54" height="50"></td> <td height="30"> <p id="idPAcceptRequest"><b> To accept this request </b></p> </td> </tr> <tr> <td width="100" valign="top"> </td> <td> <ol> <li id="idL1">Open the file attached to the e-mail message. Make sure it is of the type MsRCincident. If prompted to open or save it, be sure to open it. </li> <li id="idL2">Click Yes to accept the invitation. </li> <li id="idL3">When prompted to connect to the sender's computer, type a password if necessary. If you don't know the password, contact the sender to get it.</li> </ol> </td> </tr> </table> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD><IMG height=8 src="/products/shared/images/ts.gif" width=1></TD> </TR> <TR> <TD width="100%" bgColor=#cccccc><IMG height=1 src="/products/shared/images/ts.gif" width=1></TD> </TR> <TR> <TD><IMG height=8 src="/products/shared/images/ts.gif" width=1></TD> </TR> </TBODY> </TABLE> <p id="idPRA6">If the sender is online and accepts your connection, you will be able to chat online and view his or her computer desktop. The person you are helping cannot see or control your computer at any time. </p> <p id="idPRA7"><b>Notes</b> </p> <ul> <li id="idLNote1">Both you and the person you are helping must be connected to the Internet while using Remote Assistance. </li> <li id="idLNote2">If you are working on a local area network, firewalls might stop you from using Remote Assistance.In this case, check with your network administrator for more information. </li> <li id="idLNote3">For more information, see Help and Support.</li> </ul> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD></TR> <TR vAlign=top> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD width="100%"><SPAN id=donotprint><SPAN id=pgFooter> <TABLE class=FooterBranding height=20 cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDCopyright" align=left> <TABLE height="100%" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR class=MNPFooterRow1> <TD width=10> </TD> <TD id="idTDFooter0" noWrap><A href="http://register.microsoft.com/contactus30/contactus.asp?domain=windows&lcid=1033&cu=http://register.microsoft.com/contactus30/contactus.asp?domain=windows" target=_top>Contact Us</A></TD> <TD id="idTDFooter1" width=10> </TD> <SCRIPT language=javascript type=text/javascript> var L_Subject_Text = "A link from Microsoft"; var L_Body_Text = "This link is from the Microsoft Windows XP Web site"; var L_Email_Text = "E-Mail This Page"; var sItemURL = "mailto:?subject=" + L_Subject_Text + "&body=" + L_Body_Text + " " + top.parent.location.href document.write('<td nowrap><a href="' + sItemURL + '" target=>' + L_Email_Text + '</a></td>') document.write ('<td> </td>') </SCRIPT>
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