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windows-server-2003/admin/pchealth/helpctr/pss/content/offlinedc.htm

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  1. <HTML>
  2. <HEAD>
  3. <meta http-equiv="MSThemeCompatible" content="Yes">
  4. <META NAME="GENERATOR" Content="Microsoft Visual Studio 6.0">
  5. <TITLE>Offline Data Collection</TITLE>
  6. <LINK ID=Stylesheet_Ref href="PSS.css" rel=STYLESHEET type=text/css>
  7. <LINK ID=Stylesheet_Ref_HSC href="hcp://system/css/shared.css" rel=STYLESHEET type=text/css>
  8. <OBJECT ID=pchealth classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7></OBJECT>
  9. <SCRIPT language="JScript">
  10. var oDC
  11. var oCab
  12. var L_DCProgress_Message = "Progress...";
  13. var varFolder = "";
  14. var boolcabstart = false;
  15. var d = new Date();
  16. var varFileName = "incident" + (d.getMonth() + 1) + d.getDate() + d.getFullYear() + ".cab";
  17. var varTempName = "Temp" + (d.getMonth() + 1) + d.getDate() + d.getFullYear() + d.getSeconds() + d.getMinutes() + d.getHours() + ".xml";
  18. var strVendorID = "CN=Microsoft Corporation,L=Redmond,S=Washington,C=US";
  19. var strProductID = "PSS Online Assisted Support";
  20. var L_BrowseHeading_unknown = "Microsoft Assisted Support - Please select a location to save your computer information.";
  22. function BrowseFolder()
  23. {
  24. var L_FolderNotExist_Message = "The folder you selected is not an actual file system location.";
  25. var L_Incidentalreadyhave1_Message = "This folder already contains a file named";
  26. var L_Incidentalreadyhave2_Message = "Would you like to replace the existing file?";
  27. var alreadyhave = L_Incidentalreadyhave1_Message + " \'" + varFileName + "\'. " + L_Incidentalreadyhave2_Message;
  29. var objShell = new ActiveXObject( "Shell.Application" );
  30. varFolder = objShell.BrowseForFolder(0,L_BrowseHeading_unknown,0x0040,0x11);//Returns Folder object
  31. if (varFolder != null)
  32. {
  33. varFolder = varFolder.items();//Returns FolderItems object
  34. varFolder = varFolder.item();//Returns Folderitem object
  35. varFolder = varFolder.Path;//Returns Full Path
  36. if (varFolder.charAt(varFolder.length-1) != "\\")
  37. varFolder = varFolder + "\\";
  38. var objFSO = new ActiveXObject("Scripting.FileSystemObject");
  39. if (!objFSO.FolderExists(varFolder))
  40. {
  41. alert(L_FolderNotExist_Message);
  42. BrowseFolder();
  43. return;
  44. }
  45. else
  46. {
  47. if (objFSO.FileExists(varFolder + varFileName))
  48. {
  49. if(window.confirm(alreadyhave) == false)
  50. {
  51. BrowseFolder();
  52. return;
  53. }
  54. }
  55. DataCollection();
  56. }
  57. }
  58. }
  59. function GetVendorDir()
  60. {
  61. var oChannel = pchealth.CreateObject_Channel(strVendorID, strProductID)
  62. var VendorDir = oChannel.VendorDirectory;
  63. return VendorDir;
  64. }
  65. function GetWindowsDir()
  66. {
  67. var objFSO = new ActiveXObject("Scripting.FileSystemObject");
  68. var WindowsDir = objFSO.GetSpecialFolder(0);
  69. return WindowsDir;
  70. }
  71. function GetTempPath()
  72. {
  73. var oWshShell = new ActiveXObject("WScript.Shell");
  74. TempPath = oWshShell.ExpandEnvironmentStrings("%TEMP%");
  75. TempPath = TempPath + "\\" + varTempName;
  76. return TempPath;
  77. }
  78. function DataCollection()
  79. {
  80. var L_DCFailed_ErrorMessage = "Data collection cannot be carried as the parameter files are missing.";
  81. var L_SaveFile_Message = "Save File";
  82. var objFSO = new ActiveXObject("Scripting.FileSystemObject");
  83. if (objFSO.FileExists(GetVendorDir() + "\\pssmachinesnapshot.XML") && objFSO.FileExists(GetWindowsDir() + "\\PCHealth\\HelpCtr\\Config\\DataSpec.XML"))
  84. {
  85. idButton.style.display = "none";
  86. bold.innerText=L_SaveFile_Message;
  87. T3.style.display="";
  88. cancel.style.display="";
  89. oDc = pchealth.CreateObject_DataCollection();
  90. oDc.MachineData_Dataspec = GetVendorDir() + "\\pssmachinesnapshot.XML";
  91. oDc.History_Dataspec = GetWindowsDir() + "\\PCHealth\\HelpCtr\\Config\\DataSpec.XML";
  92. oDc.History_MaxDeltas = 10;
  93. RegisterDCHandlers();
  94. oDc.ExecuteASync();
  95. }
  96. else
  97. {
  98. alert(L_DCFailed_ErrorMessage);
  99. idButton.style.display = "";
  100. }
  102. }
  103. function RegisterDCHandlers()
  104. {
  105. oDc.onStatusChange = dc_onStatusChange;
  106. oDc.onProgress = dc_onProgress;
  107. }
  108. var NoOfGR = 0;
  109. function dc_onProgress(DataCollectionPtr, done, total)
  110. {
  111. idProgress.innerText = L_DCProgress_Message + " " + Math.round((done / total) * 100) + "%";
  112. /*idPre.style.width = (Math.round((done / total) * 100)) + "%";
  113. idPost.style.width = (100 - (Math.round((done / total) * 100))) + "%";*/
  114. var complete = Math.round((done / total) * 100);
  115. complete = Math.round((complete * 425) / 100);
  116. complete = Math.round(complete / 8);
  117. complete = (complete - NoOfGR);
  118. NoOfGR = (NoOfGR + complete);
  119. for (i=0; i<complete; i++)
  120. {
  121. imgGR.insertAdjacentHTML("beforeEnd","<img src='GRect.gif'>");
  122. }
  124. }
  125. function dc_onStatusChange(DataCollectionPtr, status)
  126. {
  127. var L_DCNotActive_Message = "Data Collection not active";
  128. var L_DCStart_Message = "Collecting...";
  129. var L_DCFailed_Message = "Data Collection failed.";
  130. var L_DCFinish_Message = "Saving...";
  132. switch(status)
  133. {
  134. case 3:
  135. idStatus.innerText = L_DCFinish_Message;
  136. SaveDataCollection();
  137. imgGR.innerHTML="<img src='spacer.gif'>";
  138. return;
  139. case 2:
  140. idStatus.innerText = L_DCFailed_Message;
  141. return;
  142. case 1:
  143. idStatus.innerText = L_DCStart_Message;
  144. idBarTable.style.display = "";
  145. return;
  146. case 0:
  147. idStatus.innerText = L_DCNotActive_Message;
  148. return;
  149. }
  150. }
  151. function SaveDataCollection()
  152. {
  153. var oMCInc
  154. var varDCDataFailed = false;
  155. var L_DCSnapshot_ErrorMessage = "Failed to get collected machine snapshot data.";
  156. var L_DCHistory_ErrorMessage = "Failed to get collected machine history data.";
  158. oMCInc = pchealth.CreateObject_Incident();
  159. if(oDc.History_GetStream() != null )
  160. {
  161. oMCInc.MachineHistory = oDc.History_GetStream();
  162. }
  163. if(oDc.MachineData_GetStream() != null )
  164. {
  165. oMCInc.MachineSnapshot = oDc.MachineData_GetStream();
  166. }
  167. if(varDCDataFailed == false)
  168. {
  169. oMCInc.UploadType=1;
  170. oMCInc.UserName = GetUnique();
  171. oMCInc.ProductID = strProductID;
  172. oMCInc.ProductName = strProductID;
  173. var L_ProbDesc_Text="Offline Assisted Support";
  174. oMCInc.ProblemDescription = L_ProbDesc_Text;
  175. oMCInc.GetXML(GetTempPath());
  176. Cabinet();
  177. }
  178. }
  179. function Cabinet()
  180. {
  181. oCab = pchealth.CreateObject_Cabinet();
  182. boolcabstart = true;
  183. oCab.IgnoreMissingFiles = true;
  184. RegisterCabHandler();
  185. oCab.AddFile (GetTempPath(),"PSSMCData.xml");
  186. oCab.Compress (varFolder + varFileName);
  187. }
  188. function RegisterCabHandler()
  189. {
  190. oCab.onComplete = cab_onComplete;
  191. oCab.onProgressBytes = cab_onProgress;
  192. }
  193. function cab_onComplete(objCab, hr)
  194. {
  195. var L_CABFailed_Message = "Compressing Failed.";
  197. if (objCab.Status != 2)
  198. {
  199. idStatus.innerText = L_CABFailed_Message;
  200. }
  201. else
  202. {
  203. step1.style.display="none";
  204. filepath.innerText = " " + varFolder + varFileName;
  205. filename.innerText=varFileName;
  206. head1tbl.style.display="none";
  207. FinalText.style.display="";
  208. }
  209. }
  210. var NoOfGR_X=0;
  211. function cab_onProgress(objCab, done, total)
  212. {
  213. idProgress.innerText = L_DCProgress_Message + " " + Math.round((done / total) * 100) + "%";
  214. /*idPre.style.width = "0%";
  215. idPost.style.width = "100%";
  216. idPre.style.width = (Math.round((done / total) * 100)) + "%";
  217. idPost.style.width = (100 - (Math.round((done / total) * 100))) + "%";*/
  218. var complete = Math.round((done / total) * 100);
  219. complete = Math.round((complete * 425) / 100);
  220. complete = Math.round(complete / 8);
  221. complete = (complete - NoOfGR_X);
  222. NoOfGR_X = (NoOfGR_X + complete);
  223. for (i=0; i<complete; i++)
  224. {
  225. imgGR.insertAdjacentHTML("beforeEnd","<img src='GRect.gif'>");
  226. }
  228. }
  229. function GetUnique()
  230. {
  231. var objshell = new ActiveXObject( "WScript.Shell" );
  232. var PIDNumber = objshell.RegRead("HKLM\\Software\\Microsoft\\Windows NT\\CurrentVersion\\ProductId");
  233. PIDNumber = RemoveJunkChar(PIDNumber) + "NW" + (d.getMonth() + 1) + d.getDate() + d.getFullYear();
  234. return PIDNumber;
  235. }
  236. function RemoveJunkChar(sNumber)
  237. {
  239. var sTempNumber = sNumber.toString();
  240. var iLoop = 0;
  241. var sTemp = "";
  242. var sChar ;
  244. while ((iLoop < (sTempNumber.length)) )
  245. {
  246. sChar = sTempNumber.charAt(iLoop);
  247. switch(sChar)
  248. {
  249. case "(":
  250. case ")":
  251. case " ":
  252. case "-":
  253. case ".":
  254. case ",":
  255. break;
  256. default :
  257. sTemp += sChar;
  258. break;
  259. }
  260. iLoop++;
  261. }
  262. sNumber = sTemp;
  263. return sNumber;
  264. }
  265. function OnExit()
  266. {
  267. if (boolcabstart == true)
  268. oCab.Abort();
  269. if (idButton.style.display == "none")
  270. if(oDC)
  271. oDc.Abort();
  272. }
  273. function CancelDC()
  274. {
  275. if (boolcabstart == true)
  276. {
  277. oCab.Abort();
  278. }
  279. oDc.Abort();
  280. location.href="offlineoptions.htm";
  281. }
  282. </SCRIPT>
  283. </HEAD>
  284. <BODY onunload="OnExit()" topmargin="0" leftmargin="0">
  285. <table cellpadding=0 cellspacing=0 id="head1tbl">
  286. <tr id="head1tr">
  287. <td id="head1td" class="sys-font-heading3 sys-rhp-color-title padgl pad1emt">
  288. Offline Support Options
  289. </td>
  290. </tr>
  291. </table>
  292. <span id="step1">
  293. <table width="100%" cellpadding="0" cellspacing="0" border=0>
  294. <tr><td id="subhead" class="sys-font-body-bold sys-color-body padgl pad1emt">Save information about this computer as a file</td></tr>
  295. <tr><td id="text1" class="sys-font-body sys-color-body padgl padgr padt">
  296. When you click <span id="bold"><B>Save File</B></span>, pertinent information will be collected from this computer and formatted into a file that a support professional will use to help solve the problem. Note that you must submit this file from a computer that is connected to the Internet.
  297. </td></tr></table>
  299. <TABLE align="right" id="T2" width="100%" border=0 cellpadding="0" cellspacing="0">
  300. <TR><TD id="T1R1C1" class="sys-font-body padgr padt" align="right">
  301. <BUTTON id="idButton" onclick="BrowseFolder()" accesskey="S" class="sys-font-body"><U>S</U>ave File</BUTTON>
  302. </TD></TR>
  303. </TABLE>
  305. <TABLE cellpadding="0" cellspacing="0" id="T3" border=0 style="display: none" width="99%">
  306. <TR>
  307. <TD id="T3R1C2" class="padt padgl">
  308. <TABLE id="T4" class="sys-font-body sys-color-body padgl"><TR>
  309. <TD id="idStatus"></TD>
  310. </TR></TABLE>
  311. </TD>
  312. </TR>
  313. <TR>
  314. <TD id="T3R2C2" class="padgr padgl">
  315. <table id="idBarTable" border="0" cellpadding="0" cellspacing="0" width="435">
  316. <tr id="tr1">
  317. <td id="tr1sp1"><img id="img1sp1" src="spacer.gif" width="4" height="1" border="0"></td>
  318. <td id="tr1sp2"><img id="img1sp2" src="spacer.gif" width="428" height="1" border="0"></td>
  319. <td id="tr1sp3"><img id="img1sp3" src="spacer.gif" width="3" height="1" border="0"></td>
  320. <td id="tr1sp4"><img id="img1sp4" src="spacer.gif" width="1" height="1" border="0"></td>
  321. </tr>
  322. <tr id="tr2">
  323. <td rowspan="3" id="tdr1_c1"><img id="imgr1_c1" name="Untitled1_r1_c1" src="r1_c1.gif" width="4" height="18" border="0"></td>
  324. <td id="tdr1_c2"><img id="imgr1_c2" name="Untitled1_r1_c2" src="r1_c2.gif" width="428" height="3" border="0"></td>
  325. <td id="tdr1_c3" rowspan="3"><img id="imgr1_c3" name="Untitled1_r1_c3" src="r1_c3.gif" width="3" height="18" border="0"></td>
  326. <td id="tr2sp1"><img id="img2sp1" src="spacer.gif" width="1" height="3" border="0"></td>
  327. </tr>
  328. <tr id="tr3">
  329. <td id="imgGR" valign="center"><img id="green" src="spacer.gif" width="1" height="1"></td>
  330. <td id="tr3sp1"><img id="img3sp1" src="spacer.gif" width="1" height="12" border="0"></td>
  331. </tr>
  332. <tr id="tr4">
  333. <td id="tdr3_c2"><img id="imgr3_c2" name="r3_c2" src="r3_c2.gif" width="428" height="3" border="0"></td>
  334. <td id="tr4sp1"><img id="img4sp1" src="spacer.gif" width="1" height="3" border="0"></td>
  335. </tr>
  336. </table>
  337. </TD>
  338. </TR>
  339. <TR>
  340. <TD id="idProgress" class="sys-font-body sys-color-body padgl"></TD>
  341. </TR>
  342. </TABLE>
  343. <table id="cancel" style="display: none" align="right"><tr><td id="cancelbutton" class="padgr padt" align="right">
  344. <BUTTON id="idCancel" onclick="CancelDC()" accesskey="C" class="sys-font-body"><U>C</U>ancel</BUTTON>
  345. </td></tr></table>
  346. </span>
  348. <span id="FinalText" class="padt padgl padgr" style="display: none">
  349. <table><tr><td class="padgl padgt padgr">
  350. <table border=0 cellspacing=0 cellpadding=0 width="100%" class="BorderColor padt padgl padgr sys-inlineform-bgcolor2">
  351. <tr>
  352. <td class="padgl padgt" width="32" height="32" valign="top"><img valign="top" id="infoimg" width="32" height="32" src="status_ok.gif"></td>
  353. <td id="filesaved" valign="center" class="sys-font-body sys-color-body padgt pad1eml padgr padb" width="100%">
  354. <font class="sys-font-heading3 sys-rhp-color-title padgr">Your file has been saved successfully</font>
  355. <BR>Your file has been saved successfully to <span id="filepath"></span>
  356. <BR><BR><BR>
  357. <font id="instruc" class="sys-font-body-bold sys-color-body padgr">
  358. Instructions for submitting this file to Microsoft
  359. </font>
  360. <BR><BR>
  361. <font id="forcust" class="sys-font-body sys-color-body">
  362. Using a computer connected to the Internet, go to <B>http://go.microsoft.com/fwlink/?LinkId=376</B>. (You might want to write down the address.) Then fill out the form on that web page, which will prompt you to attach <span id="filename"></span>.
  363. </font>
  364. </td>
  365. </tr>
  366. </table>
  367. </td></tr></table>
  368. </span>
  370. </BODY>
  371. </HTML>