;//--------------------------------------------------------------------------- ;// ;// Copyright (c) 1997-2002 Microsoft Corporation ;// ;// Event Log for Remote Assistance ;// ;// 04/17/2002 HueiWang Created. ;// 04/18/2002 JPeresz Modified as Per Remote Assistance Logging DCR for Server 2003 ;// ;// MessageIdTypedef=DWORD SeverityNames=( Success=0x0:STATUS_SEVERITY_SUCCESS Informational=0x1:STATUS_SEVERITY_INFORMATIONAL Warning=0x2:STATUS_SEVERITY_WARNING Error=0x3:STATUS_SEVERITY_ERROR ) FacilityNames=( General=0x00;FACILITY_GENERAL RA=0x00;FACILITY_PCHEALTH SALEM=0x00;FACILITY_SALEM ) ;/////////////////////////////////////////////////////////////////////////////// ;// ;// Salem related Event start from event ID 5001 ;// PCHealth related Event Start from event ID 0 to 5000 ;// ;/////////////////////////////////////////////////////////////////////////////// ;// ;// All PCHEALTH related Event should come here ;// message below needs user domain, account name, and expert's IP adress ;// send from mstscax and also from TermSrv. ;// ;// MessageId=0 ;// Facility=RA ;// Severity=Success ;// SymbolicName=RA_I_STARTHERE ;// Language=English ;// All PCHEALTH message should come here ;// . MessageId=0 Facility=RA Severity=Success SymbolicName=RA_I_SENDER_FILESENT Language=English RA: A file named %1, with file size %2 bytes was successfully sent by (local user) %3 to (remote user) %4 (remote IP: %5). . MessageId=+1 Facility=RA Severity=Success SymbolicName=RA_I_RECEIVER_FILERECEIVED Language=English RA: A file named %1 with size %2 bytes was received from (remote user) %3 (remote IP: %4) by (local user) %5. . MessageId=+1 Facility=RA Severity=Success SymbolicName=RA_I_XMLERRORPARSINGRATICKET Language=English RA: A XML parsing error for (local user) %1 occurred when attempting to process a remote assistance ticket. . ;//3 - Novice MessageId=+1 Facility=RA Severity=Success SymbolicName=RA_I_NOVICEACCEPTCONTROLREQ Language=English RA: Expert user (remote user: %1) has started controlling novice (local user: %2) . ;//4 - Novice MessageId=+1 Facility=RA Severity=Success SymbolicName=RA_I_CONTROLENDED Language=English RA: Expert user (remote user: %1) has stopped controlling novice (local user: %2). . ;//5 - Expert MessageId=+1 Facility=RA Severity=Success SymbolicName=RA_I_CONTROLSTARTED_EXPERT Language=English RA: Expert (local user: %1) has started controlling novice user (remote user: %2). . ;//6 - Expert MessageId=+1 Facility=RA Severity=Success SymbolicName=RA_I_CONTROLENDED_EXPERT Language=English RA: Expert (local user: %1) has stopped controlling novice user (remote user: %2). . ;/////////////////////////////////////////////////////////////////////////////// ;// ;// All Salem related Event should come here ;// message below needs user domain, account name, and expert's IP adress ;// send from mstscax and also from TermSrv. ;// MessageId=5000 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_HELPACCOUNT Language=English The HelpAssistant account is disabled or missing, or the password could not be verified. Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service. If the problem persists, contact Microsoft Product Support. . ;// 5001 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_HELPSESSIONTABLE Language=English Windows was unable to open the help ticket table (error code %1). Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service. If the problem persists, contact Microsoft Product Support. . ;// 5002 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_INIT_ENCRYPTIONLIB Language=English Encryption/decryption did not start properly (error code %1). Remote Assistance will be disabled. Restart the computer. If the problem persists, contact Microsoft Product Support. . ;//5003 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_SETUP Language=English An error occurred during Remote Assistance setup. Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service. If the problem persists, contact Microsoft Product Support. . ;// 5004 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_WSASTARTUP Language=English The winsock library did not start properly (error code %1). Remote Assistance will be disabled. Restart the computer. If the problem persists, contact Microsoft Product Support. . ;// 5005 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_GENERALSTARTUP Language=English The Remote Desktop Help session manager did not start properly (error code %1). Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service. If the problem persists, contact Microsoft Product Support. . ;// 5006 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_SESSIONRESOLVER Language=English The session resolver did not start properly (error code %1). Remote Assistance will be disabled. The Help and Support service session resolver is not set up properly. Rerun Windows XP Setup. If the problem persists, contact Microsoft Product Support. . ;// 5007 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_REGISTERSESSIONRESOLVER Language=English Windows is unable to register the session resolver (error code %1). Remote Assistance will be disabled. Restart the computer. If the problem persists, contact Microsoft Product Support. . ;// 5008 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_ICSHELPER Language=English Windows is unable to start the ICS library (error code %1). Remote Assistance will be disabled. Restart the computer. If the problem persists, contact Microsoft Product Support. . ;// 5009 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_RESTRICTACCESS Language=English Windows is unable to set up access control to the Remote Desktop Help session manager (error code %1). Remote Assistance will be disabled. Restart the computer. If the problem persists, contact Microsoft Product Support. . ;// ;// General Remote Assistance session messges ;// ;//5010 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_BEGIN Language=English User %1\%2 has accepted a %3 session from %4 (visible IP address: %5). . ;//5011 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_END Language=English A %3 session for user %1\%2 from %4 (visible IP address: %5) ended. . ;//5012 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_USERREJECT Language=English User %1\%2 has not accepted a %3 session (visible IP address: %5). . ;//5013 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_TIMEOUT Language=English User %1\%2 did not respond to a %3 session from %4 (visible IP address: %5). The invitation timed out. . ;//5014 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_INACTIVEUSER Language=English A %3 session for user %1\%2 from %4 (visible IP address: %5) was not accepted because the user is not currently logged on or the session is inactive. . ;//5015 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_USERALREADYHELP Language=English A %3 session for user %1\%2 from %4 (visible IP address: %5) was not accepted because the user has already been helped. . ;//5016 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_UNKNOWNRESOLVERERRORCODE Language=English A %3 session for user %1\%2 from %4 (visible IP address: %5) was not accepted due to the following unknown error: %6. . ;//5017 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_CONNECTTOEXPERT Language=English Novice (local user: %1\%2) has started a Remote Assistance reverse connection to %3. . ;//5018 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_E_REMOTEASSISTANCE_CONNECTFAILED Language=English Remote assistance connection from %1 (visible IP address: %2) was not accepted because the help ticket is invalid, expired, or deleted. . ;//5019 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_CREATETICKET Language=English A remote assistance ticket has been created with duration: %1hrs for user %2\%3. . ;//5020 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_REMOTEASSISTANCE_DELETEDTICKET Language=English A remote assistance ticket has been deleted for user %1\%2. . ;//5021 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_CREATEXPERTTICKET Language=English %1 has created a Remote Assistance Expert Ticket for use with Reverse Connect. The Connection Parameters for this Expert ticket are %2. . ;//5022 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_ACCEPTLISTENREVERSECONNECT Language=English Remote Assistance (local user: %1) has opened an incoming data channel on this computer for a Remote Assistance session. The incoming port is %2. . ;//5023 MessageId=+1 Facility=SALEM Severity=Success SymbolicName=SESSMGR_I_EXPERTUSETICKET Language=English Expert (local user: %1) has opened the following ticket: %2. .