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Troubleshooting connection issues
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What issue do you need help resolving?
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On the Invitation Status page, the invitation has a "Resend Required" status.
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Possible Cause: If you use a dial-up Internet service provider (ISP) to connect to the Internet, the ISP might assign your computer an Internet Protocol (IP) address from a pool of IP addresses each time you log on to your ISP's network. If you disconnect from the Internet after sending your Remote Assistance request, you could receive a new IP address when you reconnect and your assistant's computer will be unable to recognize it.
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Possible Resolution: On the Invitation Status page, click the invitation you want to resend, and then click Resend. Then follow the instructions to send a Remote Assistance request.
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I cannot establish a connection with the assistant.
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Possible Cause: You or the person assisting you might be on a local area network (LAN) that uses a firewall.
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Possible Resolution: If you have not sent your request by using Windows Messenger, try that. If that doesn't work, ask the person helping you or network administrator, to add port 3389 for you.
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