The information below outlines the relationship between files in our database and the associated solution status. The table header describes the type of solution displayed to the customer. In the case of no solution, the Online Crash Analysis Web site displays information indicating that our service is currently researching the issue in question.

The Stop Code Troubleshooter solutions are are displayed should a specific or general solution not exist and the Stop Code associated with the Stop error link to a known Knowledge Base article. These will eventually be replaced by general solutions when the full set of general buckets has been identified and solutions developed.