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763 lines
21 KiB
763 lines
21 KiB
<HTML XMLNS:helpcenter>
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<HEAD>
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#include "header.inc"
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#include "debug_decl.inc"
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#include "debug_js.inc"
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#include "constants.inc"
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<helpcenter:context id=idCtx />
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<TITLE>Remote Assistance</TITLE>
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<script id="script0" name="script0" LANGUAGE="Javascript" SRC="../../Common/Constants.js"> </script>
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<script id="script1" name="script1" LANGUAGE="Javascript" SRC="../../Common/Common.js"> </script>
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<meta http-equiv="MSThemeCompatible" content="Yes">
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
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<LINK id="UI_StyleSheet" REL="stylesheet" TYPE="text/css" HREF="../../Css/rc.css">
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<LINK ID=Stylesheet_Ref4 href="hcp://system/css/shared.css" rel=STYLESHEET type=text/css>
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<STYLE>
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.margins
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{
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margin-top : 33px;
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margin-left : 33px;
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margin-right : 33px;
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margin-bottom : 0px;
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}
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</STYLE>
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#ifdef _WIN64
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</HEAD>
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<BODY scroll=no CLASS=margins>
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<center id="idCenter" name="idCenter">
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<DIV id="idWin64Msg" name="idWin64Msg" CLASS="sys-font-heading4" height10> Remote Assistance is not supported in the 64-bit versions of Windows XP or the Windows Server 2003 family operating systems.
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</DIV>
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</center>
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</BODY>
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#else
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<!-- The SAF class factory object -->
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<OBJECT classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7 height=0 id=oSAFClassFactory
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width=0></OBJECT>
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<script LANGUAGE="Javascript">
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//
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// Localizable constants, text and messages
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//
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var L_ERRNOUSERS_Text = "No Users are currently logged on.";
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var L_ERRMSG1_Text = "Please specify a valid IP address or computer name.";
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var L_ERRMSG2_Text = c_szError3;
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var L_ERRMSG3_Text = "The remote computer does not exist or is unavailable. Please make sure the computer name or IP address is correct.";
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var L_ERRMSG4_Text = c_szError3;
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var L_ERRMSG5_Text = c_szError3;
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var L_ERRMSG6_Text = c_szError2;
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var L_ERRACCESSDENIED_Text = "Directly launching this page is not allowed. ";
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//
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// Globals
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//
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var g_szRCTicket = null;
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var g_szUserName = null;
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var g_szDomainName = null;
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var g_szSessionId = null;
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var g_iExpiry = 5;
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var g_oSAFRemoteDesktopConnection = null;
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var g_oSAFRemoteConnectionData = null;
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var g_oUsersCollection = null;
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var g_nUsersLen = null;
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var g_oSessionsCollection = null;
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var g_nSessionsLen = null;
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//
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// Enable debugging
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//
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g_bDebug = false;
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#ifdef _BVT
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var L_ConflictingCredentials_Text = "The credentials supplied for the novice user do not match any user currently logged on at the novice computer. Please choose the right user account to use.";
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var gBVT = false;
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#endif
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//
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// onLoad: Executed on load of the page
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//
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function onLoad()
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{
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InitTrace();
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TraceFunctEnter("onLoad");
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try
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{
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#ifdef _BVT
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var szURL = document.URL;
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var i = szURL.indexOf("?", 1);
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if( i > 0 )
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{
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var szMode = szURL.slice(i+1);
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var j = szMode.indexOf("BVT");
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if (j == 0)
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{
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gBVT = true;
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InitBVT();
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idComputerName.value = g_szNoviceComputer;
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}
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else
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{
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gBVT = false;
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}
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}
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else
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{
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gBVT = false;
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}
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#endif
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//
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// Set focus on idComputerName
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//
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#ifdef _BVT
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if( false == gBVT )
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{
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setTimeout("idComputerName.focus()",250);
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}
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#else
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setTimeout("idComputerName.focus()",250);
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#endif
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//
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// Instantiate the RemoteDesktopConnection object
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//
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g_oSAFRemoteDesktopConnection = oSAFClassFactory.CreateObject_RemoteDesktopConnection();
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#ifdef _BVT
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if( true == gBVT )
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{
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onConnect();
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}
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#endif
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}
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catch(error)
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{
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FatalError( L_RCCTL_Text, error );
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}
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TraceFunctLeave();
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return;
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}
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function onEnter()
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{
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TraceFunctEnter("onEnter")
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try
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{
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DebugTrace("window.event.keyCode: " + window.event.keyCode);
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if (window.event.keyCode == 13)
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{
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//
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// Send chat data to user
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//
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onConnect();
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window.event.returnValue = false;
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}
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}
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catch(error)
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{
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FatalError( L_RCCTL_Text, error );
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}
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}
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//
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// onConnect: Establishes Connection with remote computer
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//
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function onConnect()
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{
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var oUserObj = null;
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var oOption = null;
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TraceFunctEnter("onConnect");
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try
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{
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//
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// Valid computer name should be entered
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//
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if (idComputerName.value=="")
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{
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FatalError( L_ERRMSG1_Text, error );
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}
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else
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{
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if (g_oSAFRemoteDesktopConnection != null)
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{
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//
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// Connect to the remote computer and obtain SAFRemoteConnectionData
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//
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try
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{
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g_oSAFRemoteConnectionData = g_oSAFRemoteDesktopConnection.ConnectRemoteDesktop(idComputerName.value);
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}
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catch (error)
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{
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FatalError( error.description , error );
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return;
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}
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//
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// Enumerate the users on the remote computer
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//
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try
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{
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g_oUsersCollection = g_oSAFRemoteConnectionData.Users();
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//
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// Obtain the number of current users on remote computer
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//
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g_nUsersLen = g_oUsersCollection.Count;
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if( 0 == g_nUsersLen )
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{
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FatalError( L_ERRNOUSERS_Text );
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return;
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}
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Layer2.className="Display";
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Layer1.className="DisplayNone";
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txtAddDisplay.value=idComputerName.value;
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spAddress1.innerText=idComputerName.value;
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btnStart.disabled=false;
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btnChange.focus();
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for(i=1; i<= g_nUsersLen; i++)
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{
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//
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// Get a user from the collection
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//
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oUserObj = g_oUsersCollection.item(i);
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//
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// Create an OPTION for the drop down list to be SELECTED
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//
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oOption = document.createElement("OPTION");
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oOption.text = oUserObj.DomainName + "\\" + oUserObj.UserName;
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oOption.value = oOption.text;
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document.all.optUser.add(oOption);
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}
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}
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catch (error)
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{
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FatalError( L_ERRMSG4_Text, error );
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return;
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}
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//
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// Enumerate the number of active TS sessions on remote computer
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//
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try
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{
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g_oSessionsCollection = g_oSAFRemoteConnectionData.Sessions();
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//
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// Obtain the number of Active TS Sessions
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//
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g_nSessionsLen = g_oSessionsCollection.Count;
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}
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catch (error)
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{
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FatalError( L_ERRMSG5_Text, error);
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return;
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}
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}
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else
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{
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FatalError( L_ERRMSG2_Text );
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return;
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}
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#ifdef _BVT
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if( true == gBVT )
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{
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onStart();
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}
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#endif
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}
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}
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catch(error)
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{
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FatalError( L_RCCTL_Text, error );
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}
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TraceFunctLeave();
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return;
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}
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//
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// onChange: Change computer name
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//
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function onChange()
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{
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TraceFunctEnter("onChange");
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try
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{
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window.navigate("Unsolicitedrcui.htm");
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}
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catch(error)
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{
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FatalError( L_RCCTL_Text, error );
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}
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TraceFunctLeave();
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return;
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}
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//
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// onStart: Start Remote Assistance connection
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//
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function onStart()
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{
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TraceFunctEnter("onStart");
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var i = 0;
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var oSessionObj = null;
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var szAcct = null;
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var oOption = null;
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var iTimesLoggedOn = 0;
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var iSessionId = 0;
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try
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{
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#ifdef _BVT
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if( true == gBVT )
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{
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if( optUser.value.toUpperCase() != g_szNoviceCredentials.toUpperCase())
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{
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alert( L_ConflictingCredentials_Text );
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g_szNoviceCredentials = optUser.value;
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return;
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}
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}
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#endif
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//
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// Determine if the selected user is logged onto the machine multiple times
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//
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for(i=1; i<= g_nSessionsLen; i++)
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{
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oSessionObj = g_oSessionsCollection.item(i);
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//
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// Obtain domain\username
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//
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szAcct = oSessionObj.DomainName + "\\" + oSessionObj.UserName;
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//
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// Check if session belongs to user selected
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//
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if( szAcct == optUser.value )
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{
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oOption = document.createElement("OPTION");
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oOption.text = "login session " + oSessionObj.SessionID;
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oOption.value = oSessionObj.SessionID;
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document.all.optLoginSession.add(oOption);
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iSessionId = oSessionObj.SessionID;
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iTimesLoggedOn++;
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}
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}
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#ifdef _ALLOWMULTIPLESESSIONS
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if( iTimesLoggedOn > 1 )
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{
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Layer2.className = "DisplayNone";
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btnStart.className = "DisplayNone";
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username.innerText = szAcct;
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computername.innerText = idComputerName.value;
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btnContinue.style.display = "";
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btnCancel.style.display = "";
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Layer3.className = "Display";
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spUser.innerText = optUser.value;
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rdOpt1.focus();
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}
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else
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{
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optLoginSession.value = iSessionId;
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onContinue();
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}
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#else
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optLoginSession.value = iSessionId;
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onContinue();
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#endif
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}
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catch(error)
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{
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FatalError( L_ERRMSG6_Text );
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}
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TraceFunctLeave();
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return;
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}
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//
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// onCancel: Aborts UI
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//
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function onCancel()
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{
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try
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{
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window.navigate("UnsolicitedRCUI.htm");
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}
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catch(error)
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{
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FatalError( L_RCCTL_Text, error );
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}
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}
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//
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// onContinue: Invokes the helper UI
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//
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function onContinue()
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{
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TraceFunctEnter("onContinue");
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var szIncidentFile = null;
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var fso = null;
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var tempDir = null;
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var oInc = null;
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try
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{
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//
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// Get the Username and domainname
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//
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var i = optUser.value.indexOf("\\");
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g_szDomainName = optUser.value.slice(0, i);
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g_szUserName = optUser.value.slice(i+1);
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//
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// Get Session Id
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//
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#ifdef _ALLOWMULTIPLESESSIONS
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g_szSessionId = optLoginSession.value;
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#else
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g_szSessionId = -1;
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#endif
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DebugTrace("g_szSessionId: " + g_szSessionId);
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//
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// Create the Incident
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//
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oInc = oSAFClassFactory.CreateObject_Incident();
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//
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// Set the username
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//
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oInc.UserName = g_szUserName;
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//
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// Ticket is not encrypted
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//
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oInc.RCTicketEncrypted = false;
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//
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// Get the ticket
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//
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DebugTrace("Calling oSAFRemoteConnectionData.ConnectionParms with arguments=" + idComputerName.value + ", " + g_szUserName + ", " + g_szDomainName + ", " + g_szSessionId);
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oInc.RcTicket = g_oSAFRemoteConnectionData.ConnectionParms( idComputerName.value, g_szUserName, g_szDomainName, g_szSessionId, "");
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//
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// Create Dictionary items
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//
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var oDict = oInc.Misc;
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try
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{
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var d = new Date();
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var iNow = Math.round(Date.parse(d)/1000);
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//
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// Expiry time
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//
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oDict.add("DtStart", iNow);
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oDict.add("DtLength", g_iExpiry);
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//
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// IP Address
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//
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oDict.add("IP", idComputerName.value);
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oDict.add("Status", "Active");
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//
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// Helper UI configuration
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//
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oDict.add("URA", 1);
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#ifdef _HELPCNT
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oDict.add("HelpCnt", 0);
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#endif
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//
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// See if the Novice is connected over a Modem.
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//
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try
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{
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var fModemConnected;
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fModemConnected = g_oSAFRemoteConnectionData.ModemConnected(idComputerName.value);
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if(fModemConnected)
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{
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// Add the info. that the novice is connected over slow link to the dictionary.
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// "L" represents "Link". If L=1 its a Slow Link a.k.a. Modem
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oDict.add("L",1);
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}
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}
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catch(e)
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{
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// Ignore the failure. By default the ModemConnected is FALSE.
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}
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}
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catch (e)
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{
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FatalError(e.description);
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}
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fso = new ActiveXObject("Scripting.FileSystemObject");
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tempDir = fso.GetSpecialFolder( 2 );
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szIncidentFile = tempDir + "\\UnsolicitedRA" + fso.GetTempName();
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//
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// Save incident OFF to an XML file
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//
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oInc.GetXML(szIncidentFile);
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//
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// Launch the Helper UI
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//
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idCtx.minimized = true;
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var oShell = new ActiveXObject("WScript.Shell");
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#ifdef _PERF_OPTIMIZATIONS
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var szRAURL = GetWinDir() + '\\pchealth\\helpctr\\binaries\\helpctr.exe -Mode "hcp://system/Remote Assistance/raura.xml" -url "hcp://system/Remote Assistance/Interaction/Client/RcToolscreen1.htm"' + ' -ExtraArgument "IncidentFile=' + szIncidentFile + '"';
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#else
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var szRAURL = GetWinDir() + '\\pchealth\\helpctr\\binaries\\helpctr.exe -Mode "hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/raura.xml" -url "hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Interaction/Client/RcToolscreen1.htm?IncidentFile=' + szIncidentFile + '"';
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#endif
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oShell.Run( szRAURL, 1, true );
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fso.DeleteFile( szIncidentFile );
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#ifdef _BVT
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if( true == gBVT )
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{
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oSAFClassFactory.close();
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}
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else
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{
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//
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|
// Go back to start page
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//
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window.navigate("Unsolicitedrcui.htm");
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}
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#else
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//
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// Go back to start page
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//
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window.navigate("Unsolicitedrcui.htm");
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#endif
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}
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catch(error)
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{
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FatalError( L_ERRMSG6_Text, error );
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}
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TraceFunctLeave();
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return;
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}
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|
</script>
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</HEAD>
|
|
|
|
<BODY onload="onLoad();" id="idBody" name="idBody" tabindex=-1>
|
|
<Table id="T0" name="T0" border=0 class="MaxLayout" cellspacing=16 cellpadding=0>
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|
<TR id="TR0T0" name="TR0T0" >
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|
|
<TD id="TD0TR0T0" name="TD0TR0T0" valign=top>
|
|
<!-- Layer 1 -->
|
|
<DIV id="Layer1" name="Layer1" class="MaxLayout">
|
|
<Table id="T0TD0TR0T0" name="T0TD0TR0T0" border=0 cellspacing=8 cellpadding=0 class="MaxWidth">
|
|
<TR id="TR0T0TD0TR0T0" name="TR0T0TD0TR0T0">
|
|
<TD id="TD0TR0T0TD0TR0T0" name="TD0TR0T0TD0TR0T0" class="sys-font-heading3 sys-rhp-color-title" colspan=2>
|
|
Offer Remote Assistance
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR id="TR1T0TD0TR0T0" name="TR1T0TD0TR0T0">
|
|
<TD id="TD0TR1T0TD0TR0T0" name="TD0TR1T0TD0TR0T0" class="sys-font-body sys-color-body" colspan=2>
|
|
With Remote Assistance, you can offer help to a local area network user if you have
|
|
administrative privileges and know the computer name or IP address. When you start
|
|
Remote Assistance, you can view the user's screen, chat in real time, and work from a
|
|
remote location on the user's computer.
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|
<P id="p0" name="p0">
|
|
Type or paste the computer name or IP address:
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR id="TR2T0TD0TR0T0" name="TR2T0TD0TR0T0">
|
|
<TD id="TD0TR2T0TD0TR0T0" name="TD0TR2T0TD0TR0T0">
|
|
<INPUT type=text class="sys-font-body sys-color-body MaxWidth" name="idComputerName" id="idComputerName" onkeypress="onEnter()" title="Type or paste the computer name or IP address" size=47 tabindex=1>
|
|
</TD>
|
|
<TD id="TD1TR2T0TD0TR0T0" name="TD1TR2T0TD0TR0T0" align="left" style="width:20%">
|
|
<BUTTON class="styBtnWidth sys-font-body sys-color-body" name="btnConnect" id="btnConnect" onClick="onConnect();" title="Connect" tabindex=2 accesskey="C"><u>C</u>onnect </BUTTON>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</Div>
|
|
|
|
<!-- End of Layer 1 -->
|
|
<!-- Layer 2 -->
|
|
<DIV id="Layer2" name="Layer2" class="DisplayNone">
|
|
<Table id="T1TD0TR0T0" name="T1TD0TR0T0" border=0 cellspacing=8 cellpadding=0 class="Maxwidth">
|
|
<TR id="TR0T1TD0TR0T0" name="TR0T1TD0TR0T0">
|
|
<TD id="TD0TR0T1TD0TR0T0" name="TD0TR0T1TD0TR0T0" class="sys-font-heading3 sys-rhp-color-title" colspan=2>
|
|
Offer Remote Assistance
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR id="TR1T1TD0TR0T0" name="TR1T1TD0TR0T0">
|
|
<TD id="TD0TR1T1TD0TR0T0" name="TD0TR1T1TD0TR0T0" class="sys-font-body sys-color-body" colspan=2>
|
|
With Remote Assistance, you can offer help to a local area network user if you have
|
|
administrative privileges and know the computer name or IP address. When you start
|
|
Remote Assistance, you can view the user's screen, chat in real time, and work from a
|
|
remote location on the user's computer.
|
|
<P id="p1" name="p1">
|
|
You are connected to:
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR id="TR2T1TD0TR0T0" name="TR2T1TD0TR0T0">
|
|
<TD id="TD0TR2T1TD0TR0T0" name="TD0TR2T1TD0TR0T0">
|
|
<INPUT type="text" class="sys-font-body sys-color-body MaxWidth" name="txtAddDisplay" readonly id="txtAddDisplay" tabindex=-1>
|
|
</TD>
|
|
<TD id="TD1TR2T1TD0TR0T0" name="TD1TR2T1TD0TR0T0" align="left" style="width:20%">
|
|
<BUTTON class="styBtnWidth sys-font-body sys-color-body" name="btnChange" id="btnChange" onClick="onChange();" tabindex=3 accesskey="h">C<u>h</u>ange </BUTTON>
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR id="TR3T1TD0TR0T0" name="TR3T1TD0TR0T0">
|
|
<TD id="TD0TR3T1TD0TR0T0" name="TD0TR3T1TD0TR0T0" colspan=2>
|
|
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR id="TR4T1TD0TR0T0" name="TR4T1TD0TR0T0">
|
|
<TD id="TD0TR4T1TD0TR0T0" name="TD0TR4T1TD0TR0T0" colspan=2 class="sys-font-body sys-color-body" >
|
|
Several users are logged onto "<SPAN id="spAddress1" name="spAddress1"> </SPAN>". Select the user you want to assist:
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR id="TR5T1TD0TR0T0" name="TR5T1TD0TR0T0">
|
|
<TD id="TD0TR5T1TD0TR0T0" name="TD0TR5T1TD0TR0T0" colspan=2>
|
|
<SELECT name="optUser" id="optUser" class="sys-font-body sys-color-body" style="width:80%" tabindex=4>
|
|
<!-- Options dynamically created -->
|
|
</SELECT>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</DIV>
|
|
<!-- End of Layer 2 -->
|
|
|
|
<!-- Layer 3 -->
|
|
<DIV id="Layer3" name="Layer3" class="DisplayNone" >
|
|
<table id="T2TD0TR0T0" name="T2TD0TR0T0" border=0 class="MaxWidth" cellspacing=6 cellpadding=0>
|
|
|
|
<tr id="TR0T2TD0TR0T0" name="TR0TR0T2TD0TR0T0">
|
|
<td id="TD0TR0T2TD0TR0T0" name="TD0TR0T2TD0TR0T0" style="width:5%">
|
|
<IMG id="I0TD0TR0T2TD0TR0T0" name="I0TD0TR0T2TD0TR0T0" src="../../Common/icon_warning_32x.gif"></IMG>
|
|
</td>
|
|
|
|
<td id="TD1TR0T2TD0TR0T0" name="TD1TR0T2TD0TR0T0" class="sys-font-body sys-color-body" >
|
|
<SPAN id="S1TD1TR0T2TD0TR0T0" name="S1TD1TR0T2TD0TR0T0" class="sys-font-body sys-color-body">
|
|
"<SPAN id="spUser" name="spUser"> </SPAN>" is logged onto more than once </SPAN>
|
|
</td>
|
|
</tr>
|
|
|
|
<tr id="TR1T2TD0TR0T0" name="TR1T2TD0TR0T0">
|
|
<TD id="TD0TR1T2TD0TR0T0" name="TD0TR1T2TD0TR0T0" class="sys-font-body sys-color-body" >
|
|
<Span id="s3" name="s3" style="width:5px"> </Span>
|
|
<INPUT type="radio" name="rdOption" id="rdOpt1" value="rdOpt1" checked tabindex=5>
|
|
</TD>
|
|
<TD id="TD1TR1T2TD0TR0T0" name="TD1TR1TR0T2TD0TR0T0" class="sys-font-body sys-color-body" >
|
|
<Label id="l0" name="l0" class="sys-font-body sys-color-body" For="rdOpt1" >Start Remote Assistance for each instance that <Span id="username" name="username"> </Span>
|
|
is logged on to <Span id="computername" name="computername"> </Span></Label>
|
|
</td>
|
|
</tr>
|
|
|
|
<tr id="TR2T2TD0TR0T0" name="TR2T2TD0TR0T0">
|
|
<td id="TD0TR2T2TD0TR0T0" name="TD0TR2T2TD0TR0T0" class="sys-font-body sys-color-body" >
|
|
<Span id="s2" name="s0" style="width:5px"> </Span>
|
|
<INPUT type="radio" name="rdOption" id="rdOpt2" value="rdOpt2" tabindex=6>
|
|
</TD>
|
|
<TD id="TD1TR2T2TD0TR0T0" name="TD1TR2T2TD0TR0T0" class="sys-font-body sys-color-body" >
|
|
<Label id="l1" name="l1" class="sys-font-body sys-color-body" For="rdOpt2">Select a logon number</Label>
|
|
</td>
|
|
</tr>
|
|
|
|
<tr id="TR3T2TD0TR0T0" name="TR3T2TD0TR0T0">
|
|
<td id="TD0TR3T2TD0TR0T0" name="TD0TR3T2TD0TR0T0">
|
|
|
|
</td>
|
|
|
|
<td id="TD1TR3T2TD0TR0T0" name="TD1TR3T2TD0TR0T0">
|
|
<SELECT name="optLoginSession" id="optLoginSession" class="sys-font-body sys-color-body" style="WIDTH: 90%;" tabindex=7>
|
|
<!-- Options dynamically created -->
|
|
</SELECT>
|
|
</td>
|
|
|
|
</tr>
|
|
|
|
</table>
|
|
</DIV>
|
|
<!-- End of Layer 3 -->
|
|
</TD>
|
|
|
|
</TR>
|
|
|
|
<TR id="TR1T0" name="TR1T0">
|
|
<TD id="TD0TR1T0" name="TD0TR1T0" colspan=3 style="padding-left:7px;padding-right:7px;">
|
|
<HR id="TD0TR1T0" name="TD0TR1T0" style="visibility:visible">
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR>
|
|
<TD id="t0" name="t0" align="right" valign="top">
|
|
<!-- Ctrl Layer -->
|
|
<BUTTON name="btnStart" id="btnStart" class="sys-font-body sys-color-body" onClick="onStart();" Disabled tabindex=8 accesskey="S"> <u>S</u>tart Remote Assistance </BUTTON> <Span id="s0" name="s0" style="width:5px;display:none"> </Span>
|
|
<BUTTON style="display:none" name="btnContinue" id="btnContinue" class="sys-font-body sys-color-body" onClick="onContinue();" tabindex=9 accesskey="N"> Co<u>n</u>tinue </BUTTON><Span id="s1" name="s1" style="width:5px"> </Span>
|
|
<BUTTON name="btnCancel" id="btnCancel" onClick="onCancel();" tabindex=10 class="sys-font-body sys-color-body" accesskey="L" style="display:none" > Cance<u>l</u> </BUTTON>
|
|
<!-- End of Ctrl Layer -->
|
|
</TD>
|
|
</TR>
|
|
|
|
</Table>
|
|
</BODY>
|
|
#endif // _WIN64
|
|
</HTML>
|