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810 lines
18 KiB
810 lines
18 KiB
//
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// Copyright (c) Microsoft Corporation. All rights reserved.
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cpp_quote("/* Copyright (c) Microsoft Corporation. All rights reserved. */")
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// callcent.idl : IDL source for tapi3 Call centre support
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//
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import "oaidl.idl";
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import "tapi3if.idl";
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typedef enum AGENT_EVENT
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{
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AE_NOT_READY,
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AE_READY,
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AE_BUSY_ACD,
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AE_BUSY_INCOMING,
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AE_BUSY_OUTGOING,
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AE_UNKNOWN,
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} AGENT_EVENT;
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typedef enum AGENT_STATE
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{
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AS_NOT_READY,
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AS_READY,
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AS_BUSY_ACD,
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AS_BUSY_INCOMING,
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AS_BUSY_OUTGOING,
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AS_UNKNOWN
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} AGENT_STATE;
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typedef enum AGENT_SESSION_EVENT
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{
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ASE_NEW_SESSION,
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ASE_NOT_READY,
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ASE_READY,
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ASE_BUSY,
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ASE_WRAPUP,
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ASE_END
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} AGENT_SESSION_EVENT;
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typedef enum AGENT_SESSION_STATE
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{
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ASST_NOT_READY,
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ASST_READY,
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ASST_BUSY_ON_CALL,
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ASST_BUSY_WRAPUP,
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ASST_SESSION_ENDED
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} AGENT_SESSION_STATE;
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typedef enum AGENTHANDLER_EVENT
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{
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AHE_NEW_AGENTHANDLER,
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AHE_AGENTHANDLER_REMOVED
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} AGENTHANDLER_EVENT;
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typedef enum ACDGROUP_EVENT
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{
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ACDGE_NEW_GROUP,
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ACDGE_GROUP_REMOVED
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} ACDGROUP_EVENT;
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typedef enum ACDQUEUE_EVENT
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{
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ACDQE_NEW_QUEUE,
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ACDQE_QUEUE_REMOVED
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} ACDQUEUE_EVENT;
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// forward definitions
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interface IEnumAgentSession;
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interface IEnumAgent;
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interface IEnumQueue;
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interface IEnumACDGroup;
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interface IEnumAgentHandler;
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interface ITAgentHandler;
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interface ITAgent;
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interface ITAgentSession;
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interface ITACDGroup;
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interface ITQueue;
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interface ITAgentEvent;
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interface ITAgentSessionEvent;
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interface ITAgentHandlerEvent;
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interface ITACDGroupEvent;
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interface ITQueueEvent;
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// ITAgent
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[
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uuid( 5770ECE5-4B27-11d1-BF80-00805FC147D3 ),
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helpstring("TAPI 3.0 ITAgent interface"),
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dual
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]
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interface ITAgent : IDispatch
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{
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[id(1), hidden, helpstring("method EnumerateAgentSessions")]
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HRESULT EnumerateAgentSessions(
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[out, retval] IEnumAgentSession ** ppEnumAgentSession
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);
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[id(2), helpstring("method CreateSession")]
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HRESULT CreateSession(
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[in] ITACDGroup * pACDGroup,
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[in] ITAddress * pAddress,
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[out,retval] ITAgentSession ** ppAgentSession
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);
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[id(3), helpstring("method CreateSessionWithPIN")]
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HRESULT CreateSessionWithPIN(
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[in] ITACDGroup * pACDGroup,
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[in] ITAddress * pAddress,
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[in] BSTR pPIN,
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[out,retval] ITAgentSession ** ppAgentSession
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);
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[propget, id(4), helpstring("property ID")]
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HRESULT ID(
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[out, retval] BSTR * ppID
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);
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[propget, id(5), helpstring("property User")]
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HRESULT User(
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[out, retval] BSTR * ppUser
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);
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[propput, id(6), helpstring("property State")]
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HRESULT State(
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[in] AGENT_STATE AgentState
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);
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[propget, id(6), helpstring("property State")]
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HRESULT State(
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[out, retval] AGENT_STATE * pAgentState
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);
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[propput, id(7), helpstring("property MeasurementPeriod")]
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HRESULT MeasurementPeriod(
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[in] long lPeriod
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);
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[propget, id(7), helpstring("property MeasurementPeriod")]
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HRESULT MeasurementPeriod(
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[out, retval] long * plPeriod
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);
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[propget, id(8), helpstring("property OverallCallRate")]
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HRESULT OverallCallRate(
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[out, retval] CURRENCY * pcyCallrate
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);
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[propget, id(9), helpstring("property NumberOfACDCalls")]
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HRESULT NumberOfACDCalls(
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[out, retval] long * plCalls
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);
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[propget, id(10), helpstring("property NumberOfIncomingCalls")]
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HRESULT NumberOfIncomingCalls(
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[out, retval] long * plCalls
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);
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[propget, id(11), helpstring("property NumberOfOutgoingCalls")]
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HRESULT NumberOfOutgoingCalls(
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[out, retval] long * plCalls
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);
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[propget, id(12), helpstring("property TotalACDTalkTime")]
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HRESULT TotalACDTalkTime(
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[out, retval] long * plTalkTime
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);
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[propget, id(13), helpstring("property TotalACDCallTime")]
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HRESULT TotalACDCallTime(
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[out, retval] long * plCallTime
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);
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[propget, id(14), helpstring("property TotalWrapUpTime")]
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HRESULT TotalWrapUpTime(
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[out, retval] long * plWrapUpTime
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);
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[propget, id(15), helpstring("property AgentSessions")]
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HRESULT AgentSessions(
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[out, retval] VARIANT * pVariant
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);
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}
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// ITAgentSession
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[
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uuid( 5AFC3147-4BCC-11d1-BF80-00805FC147D3 ),
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helpstring("TAPI 3.0 ITAgentSession interface"),
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dual
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]
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interface ITAgentSession : IDispatch
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{
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[propget, id(1), helpstring("property Agent")]
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HRESULT Agent(
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[out, retval] ITAgent ** ppAgent
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);
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[propget, id(2), helpstring("property Address")]
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HRESULT Address(
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[out, retval] ITAddress ** ppAddress
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);
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[propget, id(3), helpstring("property ACDGroup")]
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HRESULT ACDGroup(
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[out, retval] ITACDGroup ** ppACDGroup
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);
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[propput, id(4), helpstring("property State")]
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HRESULT State(
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[in] AGENT_SESSION_STATE SessionState
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);
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[propget, id(4), helpstring("property State")]
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HRESULT State(
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[out, retval] AGENT_SESSION_STATE * pSessionState
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);
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[propget, id(5), helpstring("property SessionStartTime")]
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HRESULT SessionStartTime(
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[out, retval] DATE * pdateSessionStart
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);
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[propget, id(6), helpstring("property SessionDuration")]
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HRESULT SessionDuration(
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[out, retval] long * plDuration
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);
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[propget, id(7), helpstring("property NumberOfCalls")]
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HRESULT NumberOfCalls(
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[out, retval] long * plCalls
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);
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[propget, id(8), helpstring("property TotalTalkTime")]
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HRESULT TotalTalkTime(
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[out, retval] long * plTalkTime
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);
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[propget, id(9), helpstring("property AverageTalkTime")]
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HRESULT AverageTalkTime(
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[out, retval] long * plTalkTime
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);
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[propget, id(10), helpstring("property TotalCallTime")]
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HRESULT TotalCallTime(
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[out, retval] long * plCallTime
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);
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[propget, id(11), helpstring("property AverageCallTime")]
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HRESULT AverageCallTime(
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[out, retval] long * plCallTime
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);
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[propget, id(12), helpstring("property TotalWrapUpTime")]
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HRESULT TotalWrapUpTime(
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[out, retval] long * plWrapUpTime
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);
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[propget, id(13), helpstring("property AverageWrapUpTime")]
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HRESULT AverageWrapUpTime(
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[out, retval] long * plWrapUpTime
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);
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[propget, id(14), helpstring("property ACDCallRate")]
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HRESULT ACDCallRate(
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[out, retval] CURRENCY * pcyCallrate
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);
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[propget, id(15), helpstring("property LongestTimeToAnswer")]
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HRESULT LongestTimeToAnswer(
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[out, retval] long * plAnswerTime
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);
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[propget, id(16), helpstring("property AverageTimeToAnswer")]
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HRESULT AverageTimeToAnswer(
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[out, retval] long * plAnswerTime
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);
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}
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// ITACDGroup
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[
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uuid( 5AFC3148-4BCC-11d1-BF80-00805FC147D3 ),
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helpstring("TAPI 3.0 ITACDGroup interface"),
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dual
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]
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interface ITACDGroup : IDispatch
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{
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[propget, id(1), helpstring("property Name")]
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HRESULT Name(
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[out, retval] BSTR * ppName
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);
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[id(2), hidden, helpstring("method EnumerateQueues")]
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HRESULT EnumerateQueues(
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[out, retval] IEnumQueue ** ppEnumQueue
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);
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[propget, id(3), helpstring("property Queues")]
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HRESULT Queues(
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[out, retval] VARIANT * pVariant
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);
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}
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/*
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// ITGroupSupervisor
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[
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uuid( 587E8C24-9802-11d1-A0A4-00805FC147D3 ),
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helpstring("TAPI 3.0 ITGroupSupervisor interface"),
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dual
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]
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interface ITGroupSupervisor : IDispatch
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{
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[id(1), hidden, helpstring("method EnumerateAgentSessions")]
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HRESULT EnumerateAgentSessions(
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[out, retval] IEnumAgentSession ** ppEnumAgentSession
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);
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[id(2), hidden, helpstring("method EnumerateAgents")]
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HRESULT EnumerateAgents(
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[out, retval] IEnumAgent ** ppEnumAgent
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);
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[id(3), helpstring("method RegisterAgentSessionEvents")]
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HRESULT RegisterAgentSessionEvents(
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[in] VARIANT_BOOL bNotify
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);
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}
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*/
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// ITQueue
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[
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uuid( 5AFC3149-4BCC-11d1-BF80-00805FC147D3 ),
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helpstring("TAPI 3.0 ITQueue interface"),
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dual
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]
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interface ITQueue : IDispatch
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{
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[propput, id(1), helpstring("property MeasurementPeriod")]
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HRESULT MeasurementPeriod(
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[in] long lPeriod
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);
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[propget, id(1), helpstring("property MeasurementPeriod")]
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HRESULT MeasurementPeriod(
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[out, retval] long * plPeriod
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);
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[propget, id(2), helpstring("property TotalCallsQueued")]
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HRESULT TotalCallsQueued(
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[out, retval] long * plCalls
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);
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[propget, id(3), helpstring("property CurrentCallsQueued")]
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HRESULT CurrentCallsQueued(
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[out, retval] long * plCalls
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);
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[propget, id(4), helpstring("property TotalCallsAbandoned")]
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HRESULT TotalCallsAbandoned(
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[out, retval] long * plCalls
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);
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[propget, id(5), helpstring("property TotalCallsFlowedIn")]
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HRESULT TotalCallsFlowedIn(
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[out, retval] long * plCalls
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);
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[propget, id(6), helpstring("property TotalCallsFlowedOut")]
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HRESULT TotalCallsFlowedOut(
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[out, retval] long * plCalls
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);
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[propget, id(7), helpstring("property LongestEverWaitTime")]
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HRESULT LongestEverWaitTime(
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[out, retval] long * plWaitTime
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);
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[propget, id(8), helpstring("property CurrentLongestWaitTime")]
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HRESULT CurrentLongestWaitTime(
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[out, retval] long * plWaitTime
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);
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[propget, id(9), helpstring("property AverageWaitTime")]
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HRESULT AverageWaitTime(
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[out, retval] long * plWaitTime
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);
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[propget, id(10), helpstring("property FinalDisposition")]
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HRESULT FinalDisposition(
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[out, retval] long * plCalls
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);
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[propget, id(11), helpstring("property Name")]
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HRESULT Name(
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[out, retval] BSTR * ppName
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);
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}
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// ITAgentEvent;
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[
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uuid( 5AFC314A-4BCC-11d1-BF80-00805FC147D3 ),
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helpstring("TAPI 3.0 ITAgentEvent interface"),
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dual
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]
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interface ITAgentEvent : IDispatch
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{
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[propget, id(1), helpstring("property Agent")]
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HRESULT Agent(
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[out, retval] ITAgent ** ppAgent
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);
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[propget, id(2), helpstring("property Event")]
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HRESULT Event(
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[out, retval] AGENT_EVENT * pEvent
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);
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}
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// ITAgentSessionEvent;
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[
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uuid( 5AFC314B-4BCC-11d1-BF80-00805FC147D3 ),
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helpstring("TAPI 3.0 ITAgentSessionEvent interface"),
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dual
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]
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interface ITAgentSessionEvent : IDispatch
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{
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[propget, id(1), helpstring("property Session")]
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HRESULT Session(
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[out, retval] ITAgentSession ** ppSession
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);
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[propget, id(2), helpstring("property Event")]
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HRESULT Event(
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[out, retval] AGENT_SESSION_EVENT * pEvent
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);
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}
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// ITACDGroupEvent;
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[
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uuid( 297F3032-BD11-11d1-A0A7-00805FC147D3 ),
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helpstring("TAPI 3.0 ITACDGroupEvent interface"),
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dual
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]
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interface ITACDGroupEvent : IDispatch
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{
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[propget, id(1), helpstring("property Group")]
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HRESULT Group(
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[out, retval] ITACDGroup ** ppGroup
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);
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[propget, id(2), helpstring("property Event")]
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HRESULT Event(
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[out, retval] ACDGROUP_EVENT * pEvent
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);
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}
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// ITQueueEvent;
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[
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uuid( 297F3033-BD11-11d1-A0A7-00805FC147D3 ),
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helpstring("TAPI 3.0 ITQueueEvent interface"),
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dual
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]
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interface ITQueueEvent : IDispatch
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{
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[propget, id(1), helpstring("property Queue")]
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HRESULT Queue(
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[out, retval] ITQueue ** ppQueue
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);
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[propget, id(2), helpstring("property Event")]
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HRESULT Event(
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[out, retval] ACDQUEUE_EVENT * pEvent
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);
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}
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// ITAgentHandlerEvent;
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[
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uuid( 297F3034-BD11-11d1-A0A7-00805FC147D3 ),
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helpstring("TAPI 3.0 ITAgentHandlerEvent interface"),
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dual
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]
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interface ITAgentHandlerEvent : IDispatch
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{
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[propget, id(1), helpstring("property AgentHandler")]
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HRESULT AgentHandler(
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[out, retval] ITAgentHandler ** ppAgentHandler
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);
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[propget, id(2), helpstring("property Event")]
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HRESULT Event(
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[out, retval] AGENTHANDLER_EVENT * pEvent
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);
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}
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// ITTAPICallCenter
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|
[
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uuid( 5AFC3154-4BCC-11d1-BF80-00805FC147D3 ),
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helpstring("TAPI 3.0 ITTAPICallCenter interface"),
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dual
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]
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interface ITTAPICallCenter : IDispatch
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{
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[id(IDISPTAPICALLCENTER | 1), hidden, helpstring("method EnumerateAgentHandlers")]
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|
HRESULT EnumerateAgentHandlers(
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[out, retval] IEnumAgentHandler ** ppEnumHandler
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);
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[propget, id(IDISPTAPICALLCENTER | 2), helpstring("property AgentHandlers")]
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HRESULT AgentHandlers(
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[out, retval] VARIANT * pVariant
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);
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}
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|
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// ITAgentHandler
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|
[
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uuid( 587E8C22-9802-11d1-A0A4-00805FC147D3 ),
|
|
helpstring("TAPI 3.0 ITAgentHandler interface"),
|
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dual
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]
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interface ITAgentHandler : IDispatch
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|
{
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[propget, id(1), helpstring("property Name")]
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HRESULT Name(
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[out, retval] BSTR * ppName
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);
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[id(2), helpstring("property CreateAgent")]
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|
HRESULT CreateAgent(
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[out, retval] ITAgent ** ppAgent
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);
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|
[id(3), helpstring("property CreateAgentWithID")]
|
|
HRESULT CreateAgentWithID(
|
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[in] BSTR pID,
|
|
[in] BSTR pPIN,
|
|
[out, retval] ITAgent ** ppAgent
|
|
);
|
|
|
|
[id(4), hidden, helpstring("method EnumerateACDGroups")]
|
|
HRESULT EnumerateACDGroups(
|
|
[out, retval] IEnumACDGroup** ppEnumACDGroup
|
|
);
|
|
|
|
[id(5), hidden, helpstring("method EnumerateUsableAddresses")]
|
|
HRESULT EnumerateUsableAddresses(
|
|
[out, retval] IEnumAddress ** ppEnumAddress
|
|
);
|
|
|
|
[propget, id(6), helpstring("property ACDGroups")]
|
|
HRESULT ACDGroups(
|
|
[out, retval] VARIANT * pVariant
|
|
);
|
|
|
|
[propget, id(7), helpstring("property UsableAddresses")]
|
|
HRESULT UsableAddresses(
|
|
[out, retval] VARIANT * pVariant
|
|
);
|
|
|
|
}
|
|
|
|
|
|
/*
|
|
// ITAgentSupervisor
|
|
[
|
|
uuid( 587E8C26-9802-11d1-A0A4-00805FC147D3 ),
|
|
helpstring("TAPI 3.0 ITAgentSupervisor interface"),
|
|
dual
|
|
]
|
|
|
|
interface ITAgentSupervisor : IDispatch
|
|
{
|
|
[id(1), hidden, helpstring("method EnumerateQueues")]
|
|
HRESULT EnumerateQueues(
|
|
[out, retval] IEnumQueue ** ppEnumQueue
|
|
);
|
|
|
|
[id(2), hidden, helpstring("method EnumerateAgents")]
|
|
HRESULT EnumerateAgents(
|
|
[out, retval] IEnumAgent ** ppEnumAgent
|
|
);
|
|
|
|
}
|
|
*/
|
|
|
|
|
|
|
|
|
|
// IEnumAgent
|
|
[
|
|
uuid( 5AFC314D-4BCC-11d1-BF80-00805FC147D3 ),
|
|
helpstring("TAPI 3.0 IEnumAgent interface"),
|
|
hidden,
|
|
pointer_default(unique)
|
|
]
|
|
|
|
interface IEnumAgent : IUnknown
|
|
{
|
|
|
|
HRESULT Next(
|
|
[in] ULONG celt,
|
|
[out] ITAgent ** ppElements,
|
|
[out] ULONG * pceltFetched
|
|
);
|
|
|
|
HRESULT Reset( void );
|
|
|
|
HRESULT Skip (
|
|
[in] ULONG celt
|
|
);
|
|
|
|
HRESULT Clone (
|
|
[out, retval] IEnumAgent ** ppEnum
|
|
);
|
|
}
|
|
|
|
|
|
|
|
// IEnumAgentSession
|
|
[
|
|
uuid( 5AFC314E-4BCC-11d1-BF80-00805FC147D3 ),
|
|
helpstring("TAPI 3.0 IEnumAgentSession interface"),
|
|
hidden,
|
|
pointer_default(unique)
|
|
]
|
|
|
|
interface IEnumAgentSession : IUnknown
|
|
{
|
|
|
|
HRESULT Next(
|
|
[in] ULONG celt,
|
|
[out] ITAgentSession ** ppElements,
|
|
[out] ULONG * pceltFetched
|
|
);
|
|
|
|
HRESULT Reset( void );
|
|
|
|
HRESULT Skip (
|
|
[in] ULONG celt
|
|
);
|
|
|
|
HRESULT Clone (
|
|
[out, retval] IEnumAgentSession ** ppEnum
|
|
);
|
|
}
|
|
|
|
|
|
|
|
// IEnumQueue;
|
|
[
|
|
uuid( 5AFC3158-4BCC-11d1-BF80-00805FC147D3 ),
|
|
helpstring("TAPI 3.0 IEnumQueue interface"),
|
|
hidden,
|
|
pointer_default(unique)
|
|
]
|
|
|
|
interface IEnumQueue : IUnknown
|
|
{
|
|
|
|
HRESULT Next(
|
|
[in] ULONG celt,
|
|
[out] ITQueue ** ppElements,
|
|
[out] ULONG * pceltFetched
|
|
);
|
|
|
|
HRESULT Reset( void );
|
|
|
|
HRESULT Skip (
|
|
[in] ULONG celt
|
|
);
|
|
|
|
HRESULT Clone (
|
|
[out, retval] IEnumQueue ** ppEnum
|
|
);
|
|
}
|
|
|
|
|
|
|
|
|
|
// IEnumACDGroup
|
|
[
|
|
uuid( 5AFC3157-4BCC-11d1-BF80-00805FC147D3 ),
|
|
helpstring("TAPI 3.0 IEnumACDGroup interface"),
|
|
hidden,
|
|
pointer_default(unique)
|
|
]
|
|
|
|
interface IEnumACDGroup : IUnknown
|
|
{
|
|
|
|
HRESULT Next(
|
|
[in] ULONG celt,
|
|
[out] ITACDGroup ** ppElements,
|
|
[out] ULONG * pceltFetched
|
|
);
|
|
|
|
HRESULT Reset( void );
|
|
|
|
HRESULT Skip (
|
|
[in] ULONG celt
|
|
);
|
|
|
|
HRESULT Clone (
|
|
[out, retval] IEnumACDGroup ** ppEnum
|
|
);
|
|
}
|
|
|
|
|
|
|
|
// IEnumAgentHandler
|
|
[
|
|
uuid( 587E8C28-9802-11d1-A0A4-00805FC147D3 ),
|
|
helpstring("TAPI 3.0 IEnumAgentHandler interface"),
|
|
hidden,
|
|
pointer_default(unique)
|
|
]
|
|
|
|
interface IEnumAgentHandler : IUnknown
|
|
{
|
|
|
|
HRESULT Next(
|
|
[in] ULONG celt,
|
|
[out] ITAgentHandler ** ppElements,
|
|
[out] ULONG * pceltFetched
|
|
);
|
|
|
|
HRESULT Reset( void );
|
|
|
|
HRESULT Skip (
|
|
[in] ULONG celt
|
|
);
|
|
|
|
HRESULT Clone (
|
|
[out, retval] IEnumAgentHandler ** ppEnum
|
|
);
|
|
}
|
|
|
|
|
|
|
|
|