windows-xp/Source/XPSP1/NT/admin/pchealth/helpctr/content/systempages/rc/rcrequest.htm

<HTML>
<HEAD>
<TITLE> Remote Assistance Incident Creation </TITLE>
<OBJECT ID="pchealth" classid="CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7"></OBJECT>
<script Language=JavaScript>
var gVendorID;
var gProductID;
var gIncidentID = null; // SalemTicket here
var gStartPage = null;

function OnLoad1() {
	try {
	    var i = document.URL.indexOf("?", 1);

        if (i > 0) {
    		// Get SalemID
            gIncidentID = document.URL.slice(i+1);
//alert(gIncidentID);
		    if (gIncidentID != null 
			    && gIncidentID.length > 0
			    && GetChannelInfo(gIncidentID) == true) {
                // continue
                gStartPage = "hcp://" + gVendorID + "/" + gStartPage +"?RcRequest=1&VID=" + gVendorID + "&PID=" + gProductID + "&ENDID=1";
//	       alert(gStartPage); 
			    idStart.window.navigate(gStartPage);
                return;
            }
			else
			{
				// 
				// Unsolicited RA
				//
				idStart.window.navigate( "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/rcbuddy.htm?Unsolicited=1" );
				return;
			}
		}
	} catch (e) {
		alert('Error: ' + e.Description);
	}

    // If it comes here, it failed.
    try {
        var oDeskMgr = pchealth.CreateObject_RemoteDesktopManager();
        oDeskMgr.Aborted();
    } catch (e) {
    }
	navigate("hcp://system/HomePage.htm");
}

function GetChannelInfo(sSalemID) {
	var safreg = pchealth.Channels;

	for(safreg.MoveFirst(); !safreg.EOF; safreg.MoveNext())
	{
		try
		{
			var chan = pchealth.CreateObject_Channel( safreg.VendorID, safreg.ProductID );

			for(var e = new Enumerator( chan.Incidents( 2 ) ); !e.atEnd(); e.moveNext())
			{
				var inc = e.item();
				if (inc.URL == sSalemID) // Find it.
				{
					gVendorID = safreg.VendorID;
					gProductID = safreg.ProductID;
                                        var XMLFile = inc.XMLDataFile;
					var oInc = pchealth.CreateObject_Incident();
					oInc.LoadFromXMLFile(XMLFile);
					gStartPage = oInc.StartPage;
					return true;
				}
			}
		}
		catch(e)
		{
                    var L_FUNCFAIL_MSG = "GetChannelInfo failed: ";
                    alert(L_FUNCFAIL_MSG + e.Description);
		}
	}
	return false;
}

</script>
</HEAD>
<frameset COLS="100%" onload="OnLoad1()">
<frame name="idStart">
</frameset>
</HTML>