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------------------------------------------------------- Microsoft NetMeeting README for Support April 1999 -------------------------------------------------------
(c) Copyright Microsoft Corporation, 1999
------------------------HOW TO USE THIS DOCUMENT------------------------
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-------- CONTENTS--------
SELF-HELP TOOLS TO FIND ANSWERS YOURSELFDIRECT ASSISTANCE FROM A MICROSOFT TECHNICAL SUPPORT PROFESSIONAL
ADDITIONAL SUPPORT OPTIONS------------------------------
If you have a technical question about Microsoft� NetMeeting consult Help. If you still have a question,Microsoft offers technical support and services ranging from self-help tools to direct assistance from a Microsoft Technical Support Professional.
NOTE: The services and prices listed here are available in the United States and Canada only. For information about how to get help in other countries, see Technical Support Worldwide later in this document.
SELF-HELP TOOLS TO FIND ANSWERS YOURSELF========================================
Microsoft Technical Support Online----------------------------------
This innovative site uses the cutting-edge technology of Microsoft to provide you access to the most relevant technical information and resources to answer your support questions. Use the Troubleshooting wizards to easily diagnose and answer technical questions. Or, select technical articles, programming aids, or commonly asked questions from the Microsoft Knowledge Base of over 75,000 articles. Visit http://microsoft.com/support today, and see how easy it is to find the answers you need.
DIRECT ASSISTANCE FROM A MICROSOFT TECHNICAL SUPPORT PROFESSIONAL============================================
Standard No-Charge Support--------------------------
Microsoft offers 90 days of no-charge support for retail versions of this product as follows: Standard no-charge Support for NetMeeting is provided as part of the support available for Internet Explorer. Specifically, 90 days of No-Charge support for Internet Explorer includes support for NetMeeting. Your support begins the first time you contact a Technical Support Professional with a question on NetMeeting, Internet Explorer or another component of Internet Explorer.
To receive Standard No-Charge Support, in the United States, call (425) 635-7123, 6:00 AM to 6:00 PM Pacific time, Monday through Friday, excluding holidays. In Canada, call (905) 568-4494, 8:00 AM to 8:00 PM Eastern time, Monday through Friday, excluding holidays. Toll charges may apply.
If your Microsoft product was preinstalled on or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. For support, contact the manufacturer or the source from which you obtained your Microsoft product.
Pay-Per-Incident Support------------------------
If you require support after normal business hours, or if your 90 days of Standard No-Charge Support, as described above, has expired you can purchase Pay-Per-Incident Support as follows.
You can purchase Pay-Per-Incident Support for a fee of $35 US per incident in the United States by calling (800) 936-5700, 24 hours a day, seven days a week, including holidays. In Canada, for a fee of $45 CDN plus tax per incident, call (800) 668-7975, 8:00 AM to 8:00 PM Eastern time, Monday through Friday, excluding holidays.
NOTE: Support fees for 800 phone calls will be billed to your VISA, MasterCard, or American Express credit card.
Priority Annual Support-----------------------
If you anticipate a high volume of support incidents, or need priority access to Microsoft Technical Support Professionals, you can purchase a Priority Annual Desktop Account. In the U.S., for more information or to purchase an annual account, at a cost of $295 US per 10 incidents, please call (800) 936-3500, 24 hours a day, 7 days a week, including holidays. To submit an incident against an existing account, call (800) 936-4700, 24 hours a day, 7 days a week, including holidays. In Canada, for more information, to purchase an annual account at a cost of $295 CDN plus tax per 10 incidents, or to submit an incident against an existing account, please call (800) 668-7975, 8:00 AM to 8:00 PM Eastern time, Monday - Friday, excluding holidays.
Submitting Questions Via The Internet-------------------------------------
In the U.S. and Canada, you can also submit your Standard No-Charge, Pay-Per-Incident, or Priority Annual support questions via the Internet by using Web Response. For more details, visit Microsoft Technical Support Online at http://www.microsoft.com/support/.
ADDITIONAL SUPPORT OPTIONS==========================
Support Programs and Services-----------------------------
Microsoft Technical Support also offers professional support programs and services for medium-sized and large businesses that require more than just standard incident resolution. For more information, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.
Text Telephone--------------
Microsoft text telephone (TTY/TTD) services are available for people who are deaf or hard-of-hearing. Using a TTY/TTD modem, in the United States dial (425) 635-4948. Using a TTY/TTD modem, in Canada dial (905) 568-9641.
Technical Support Worldwide---------------------------
Support services and prices may vary outside the U.S. and Canada. For information on support available outside the U.S. and Canada, contact the local Microsoft subsidiary in your area. For a list of worldwide Microsoft subsidiaries, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.
NOTE: The services and prices listed here are available in the U.S. and Canada only. Support services may vary outside the U.S. and Canada. For more information about support in other locations, contact your local Microsoft subsidiary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
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