<HTML>
<HEAD>
<meta http-equiv="MSThemeCompatible" content="Yes">
<META NAME="GENERATOR" Content="Microsoft Visual Studio 6.0">
<TITLE>Offline Data Collection</TITLE>
<LINK ID=Stylesheet_Ref href="PSS.css" rel=STYLESHEET type=text/css>
<LINK ID=Stylesheet_Ref_HSC href="hcp://system/css/shared.css" rel=STYLESHEET type=text/css>
<OBJECT ID=pchealth classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7></OBJECT>
<SCRIPT language="JScript">
var oDC
var oCab
var L_DCProgress_Message = "Progress...";
var varFolder = "";
var boolcabstart = false;
var d = new Date();
var varFileName = "incident" + (d.getMonth() + 1) + d.getDate() + d.getFullYear() + ".cab";
var varTempName = "Temp" + (d.getMonth() + 1) + d.getDate() + d.getFullYear() + d.getSeconds() + d.getMinutes() + d.getHours() + ".xml";
var strVendorID = "CN=Microsoft Corporation,L=Redmond,S=Washington,C=US";
var strProductID = "PSS Online Assisted Support";
var L_BrowseHeading_unknown = "Microsoft Assisted Support - Please select a location to save your computer information.";
function BrowseFolder()
{
var L_FolderNotExist_Message = "The folder you selected is not an actual file system location.";
var L_Incidentalreadyhave1_Message = "This folder already contains a file named";
var L_Incidentalreadyhave2_Message = "Would you like to replace the existing file?";
var alreadyhave = L_Incidentalreadyhave1_Message + " \'" + varFileName + "\'. " + L_Incidentalreadyhave2_Message;
var objShell = new ActiveXObject( "Shell.Application" );
varFolder = objShell.BrowseForFolder(0,L_BrowseHeading_unknown,0x0040,0x11);//Returns Folder object
if (varFolder != null)
{
varFolder = varFolder.items();//Returns FolderItems object
varFolder = varFolder.item();//Returns Folderitem object
varFolder = varFolder.Path;//Returns Full Path
if (varFolder.charAt(varFolder.length-1) != "\\")
varFolder = varFolder + "\\";
var objFSO = new ActiveXObject("Scripting.FileSystemObject");
if (!objFSO.FolderExists(varFolder))
{
alert(L_FolderNotExist_Message);
BrowseFolder();
return;
}
else
{
if (objFSO.FileExists(varFolder + varFileName))
{
if(window.confirm(alreadyhave) == false)
{
BrowseFolder();
return;
}
}
DataCollection();
}
}
}
function GetVendorDir()
{
var oChannel = pchealth.CreateObject_Channel(strVendorID, strProductID)
var VendorDir = oChannel.VendorDirectory;
return VendorDir;
}
function GetWindowsDir()
{
var objFSO = new ActiveXObject("Scripting.FileSystemObject");
var WindowsDir = objFSO.GetSpecialFolder(0);
return WindowsDir;
}
function GetTempPath()
{
var oWshShell = new ActiveXObject("WScript.Shell");
TempPath = oWshShell.ExpandEnvironmentStrings("%TEMP%");
TempPath = TempPath + "\\" + varTempName;
return TempPath;
}
function DataCollection()
{
var L_DCFailed_ErrorMessage = "Data collection cannot be carried as the parameter files are missing.";
var objFSO = new ActiveXObject("Scripting.FileSystemObject");
if (objFSO.FileExists(GetVendorDir() + "\\pssmachinesnapshot.XML") && objFSO.FileExists(GetWindowsDir() + "\\PCHealth\\HelpCtr\\Config\\DataSpec.XML"))
{
idButton.style.display = "none";
bold.innerText="Save File";
T3.style.display="";
cancel.style.display="";
oDc = pchealth.CreateObject_DataCollection();
oDc.MachineData_Dataspec = GetVendorDir() + "\\pssmachinesnapshot.XML";
oDc.History_Dataspec = GetWindowsDir() + "\\PCHealth\\HelpCtr\\Config\\DataSpec.XML";
oDc.History_MaxDeltas = 10;
RegisterDCHandlers();
oDc.ExecuteASync();
}
else
{
alert(L_DCFailed_ErrorMessage);
idButton.style.display = "";
}
}
function RegisterDCHandlers()
{
oDc.onStatusChange = dc_onStatusChange;
oDc.onProgress = dc_onProgress;
}
var NoOfGR = 0;
function dc_onProgress(DataCollectionPtr, done, total)
{
idProgress.innerText = L_DCProgress_Message + " " + Math.round((done / total) * 100) + "%";
/*idPre.style.width = (Math.round((done / total) * 100)) + "%";
idPost.style.width = (100 - (Math.round((done / total) * 100))) + "%";*/
var complete = Math.round((done / total) * 100);
complete = Math.round((complete * 425) / 100);
complete = Math.round(complete / 8);
complete = (complete - NoOfGR);
NoOfGR = (NoOfGR + complete);
for (i=0; i<complete; i++)
{
imgGR.insertAdjacentHTML("beforeEnd","<img src='GRect.gif'>");
}
}
function dc_onStatusChange(DataCollectionPtr, status)
{
var L_DCNotActive_Message = "Data Collection not active";
var L_DCStart_Message = "Collecting...";
var L_DCFailed_Message = "Data Collection failed.";
var L_DCFinish_Message = "Saving...";
switch(status)
{
case 3:
idStatus.innerText = L_DCFinish_Message;
SaveDataCollection();
imgGR.innerHTML="<img src='spacer.gif'>";
return;
case 2:
idStatus.innerText = L_DCFailed_Message;
return;
case 1:
idStatus.innerText = L_DCStart_Message;
idBarTable.style.display = "";
return;
case 0:
idStatus.innerText = L_DCNotActive_Message;
return;
}
}
function SaveDataCollection()
{
var oMCInc
var varDCDataFailed = false;
var L_DCSnapshot_ErrorMessage = "Failed to get collected machine snapshot data.";
var L_DCHistory_ErrorMessage = "Failed to get collected machine history data.";
oMCInc = pchealth.CreateObject_Incident();
if(oDc.History_GetStream() != null )
{
oMCInc.MachineHistory = oDc.History_GetStream();
}
if(oDc.MachineData_GetStream() != null )
{
oMCInc.MachineSnapshot = oDc.MachineData_GetStream();
}
if(varDCDataFailed == false)
{
oMCInc.UploadType=1;
oMCInc.UserName = GetUnique();
oMCInc.ProductID = strProductID;
oMCInc.ProductName = strProductID;
var L_ProbDesc_Text="Offline Assisted Support";
oMCInc.ProblemDescription = L_ProbDesc_Text;
oMCInc.GetXML(GetTempPath());
Cabinet();
}
}
function Cabinet()
{
oCab = pchealth.CreateObject_Cabinet();
boolcabstart = true;
oCab.IgnoreMissingFiles = true;
RegisterCabHandler();
oCab.AddFile (GetTempPath(),"PSSMCData.xml");
oCab.Compress (varFolder + varFileName);
}
function RegisterCabHandler()
{
oCab.onComplete = cab_onComplete;
oCab.onProgressBytes = cab_onProgress;
}
function cab_onComplete(objCab, hr)
{
var L_CABFailed_Message = "Compressing Failed.";
if (objCab.Status != 2)
{
idStatus.innerText = L_CABFailed_Message;
}
else
{
step1.style.display="none";
filepath.innerText = " " + varFolder + varFileName;
filename.innerText=varFileName;
head1tbl.style.display="none";
FinalText.style.display="";
}
}
var NoOfGR_X=0;
function cab_onProgress(objCab, done, total)
{
idProgress.innerText = L_DCProgress_Message + " " + Math.round((done / total) * 100) + "%";
/*idPre.style.width = "0%";
idPost.style.width = "100%";
idPre.style.width = (Math.round((done / total) * 100)) + "%";
idPost.style.width = (100 - (Math.round((done / total) * 100))) + "%";*/
var complete = Math.round((done / total) * 100);
complete = Math.round((complete * 425) / 100);
complete = Math.round(complete / 8);
complete = (complete - NoOfGR_X);
NoOfGR_X = (NoOfGR_X + complete);
for (i=0; i<complete; i++)
{
imgGR.insertAdjacentHTML("beforeEnd","<img src='GRect.gif'>");
}
}
function GetUnique()
{
var objshell = new ActiveXObject( "WScript.Shell" );
var PIDNumber = objshell.RegRead("HKLM\\Software\\Microsoft\\Windows NT\\CurrentVersion\\ProductId");
PIDNumber = RemoveJunkChar(PIDNumber) + "NW" + (d.getMonth() + 1) + d.getDate() + d.getFullYear();
return PIDNumber;
}
function RemoveJunkChar(sNumber)
{
var sTempNumber = sNumber.toString();
var iLoop = 0;
var sTemp = "";
var sChar ;
while ((iLoop < (sTempNumber.length)) )
{
sChar = sTempNumber.charAt(iLoop);
switch(sChar)
{
case "(":
case ")":
case " ":
case "-":
case ".":
case ",":
break;
default :
sTemp += sChar;
break;
}
iLoop++;
}
sNumber = sTemp;
return sNumber;
}
function OnExit()
{
if (boolcabstart == true)
oCab.Abort();
if (idButton.style.display == "none")
if(oDC)
oDc.Abort();
}
function CancelDC()
{
if (boolcabstart == true)
{
oCab.Abort();
}
oDc.Abort();
location.href="offlineoptions.htm";
}
</SCRIPT>
</HEAD>
<BODY onunload="OnExit()" topmargin="0" leftmargin="0">
<table cellpadding=0 cellspacing=0 id="head1tbl">
<tr id="head1tr">
<td id="head1td" class="sys-font-heading3 sys-rhp-color-title padgl pad1emt">
Offline Support Options
</td>
</tr>
</table>
<span id="step1">
<table width="100%" cellpadding="0" cellspacing="0" border=0>
<tr><td id="subhead" class="sys-font-body-bold sys-color-body padgl pad1emt">Save information about this computer as a file</td></tr>
<tr><td id="text1" class="sys-font-body sys-color-body padgl padgr padt">
When you click <span id="bold"><B>Save File</B></span>, pertinent information will be collected from this computer and formatted into a file that a support professional will use to help solve the problem. Note that you must submit this file from a computer that is connected to the Internet.
</td></tr></table>
<TABLE align="right" id="T2" width="100%" border=0 cellpadding="0" cellspacing="0">
<TR><TD id="T1R1C1" class="sys-font-body padgr padt" align="right">
<BUTTON id="idButton" onclick="BrowseFolder()" accesskey="S" class="sys-font-body"><U>S</U>ave File</BUTTON>
</TD></TR>
</TABLE>
<TABLE cellpadding="0" cellspacing="0" id="T3" border=0 style="display: none" width="99%">
<TR>
<TD id="T3R1C2" class="padt padgl">
<TABLE id="T4" class="sys-font-body sys-color-body padgl"><TR>
<TD id="idStatus"></TD>
</TR></TABLE>
</TD>
</TR>
<TR>
<TD id="T3R2C2" class="padgr padgl">
<table id="idBarTable" border="0" cellpadding="0" cellspacing="0" width="435">
<tr id="tr1">
<td id="tr1sp1"><img id="img1sp1" src="spacer.gif" width="4" height="1" border="0"></td>
<td id="tr1sp2"><img id="img1sp2" src="spacer.gif" width="428" height="1" border="0"></td>
<td id="tr1sp3"><img id="img1sp3" src="spacer.gif" width="3" height="1" border="0"></td>
<td id="tr1sp4"><img id="img1sp4" src="spacer.gif" width="1" height="1" border="0"></td>
</tr>
<tr id="tr2">
<td rowspan="3" id="tdr1_c1"><img id="imgr1_c1" name="Untitled1_r1_c1" src="r1_c1.gif" width="4" height="18" border="0"></td>
<td id="tdr1_c2"><img id="imgr1_c2" name="Untitled1_r1_c2" src="r1_c2.gif" width="428" height="3" border="0"></td>
<td id="tdr1_c3" rowspan="3"><img id="imgr1_c3" name="Untitled1_r1_c3" src="r1_c3.gif" width="3" height="18" border="0"></td>
<td id="tr2sp1"><img id="img2sp1" src="spacer.gif" width="1" height="3" border="0"></td>
</tr>
<tr id="tr3">
<td id="imgGR" valign="center"><img id="green" src="spacer.gif" width="1" height="1"></td>
<td id="tr3sp1"><img id="img3sp1" src="spacer.gif" width="1" height="12" border="0"></td>
</tr>
<tr id="tr4">
<td id="tdr3_c2"><img id="imgr3_c2" name="r3_c2" src="r3_c2.gif" width="428" height="3" border="0"></td>
<td id="tr4sp1"><img id="img4sp1" src="spacer.gif" width="1" height="3" border="0"></td>
</tr>
</table>
</TD>
</TR>
<TR>
<TD id="idProgress" class="sys-font-body sys-color-body padgl"></TD>
</TR>
</TABLE>
<table id="cancel" style="display: none" align="right"><tr><td id="cancelbutton" class="padgr padt" align="right">
<BUTTON id="idCancel" onclick="CancelDC()" accesskey="C" class="sys-font-body"><U>C</U>ancel</BUTTON>
</td></tr></table>
</span>
<span id="FinalText" class="padt padgl padgr" style="display: none">
<table><tr><td class="padgl padgt padgr">
<table border=0 cellspacing=0 cellpadding=0 width="100%" class="BorderColor padt padgl padgr sys-inlineform-bgcolor2">
<tr>
<td class="padgl padgt" width="32" height="32" valign="top"><img valign="top" id="infoimg" width="32" height="32" src="status_ok.gif"></td>
<td id="filesaved" valign="center" class="sys-font-body sys-color-body padgt pad1eml padgr padb" width="100%">
<font class="sys-font-heading3 sys-rhp-color-title padgr">Your file has been saved successfully</font>
<BR>Your file has been saved successfully to <span id="filepath"></span>
<BR><BR><BR>
<font id="instruc" class="sys-font-body-bold sys-color-body padgr">
Instructions for submitting this file to Microsoft
</font>
<BR><BR>
<font id="forcust" class="sys-font-body sys-color-body">
Using a computer connected to the Internet, go to <B>http://go.microsoft.com/fwlink/?LinkId=376</B>. (You might want to write down the address.) Then fill out the form on that web page, which will prompt you to attach <span id="filename"></span>.
</font>
</td>
</tr>
</table>
</td></tr></table>
</span>
</BODY>
</HTML>