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169 lines
4.8 KiB
169 lines
4.8 KiB
/*++
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Copyright (c) 1998-1999 Microsoft Corporation
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Module Name:
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AgentSession.h
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Abstract:
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Declaration of the CAgentSession & CAgentSessionEvent classes
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Author:
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noela 11-04-97
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Notes:
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Revision History:
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--*/
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#ifndef __AGENTSESSION_H_
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#define __AGENTSESSION_H_
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#include "resource.h" // main symbols
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class CAgentHandler;
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class CAgent;
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/////////////////////////////////////////////////////////////////////////////
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// CAgentSession
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class ATL_NO_VTABLE CAgentSession :
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public CTAPIComObjectRoot<CAgentSession>,
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public IDispatchImpl<ITAgentSession, &IID_ITAgentSession, &LIBID_TAPI3Lib>,
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public CObjectSafeImpl
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{
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private:
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HAGENTSESSION m_hAgentSession;
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AGENT_SESSION_STATE m_SessionState;
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AGENT_SESSION_STATE m_NextSessionState;
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ITAgent * m_pAgent;
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ITACDGroup * m_pGroup;
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ITAddress * m_pReceiveCallsOnThisAddress;
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AddressLineStruct * m_pAddressLine;
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BOOL m_bRequiresUpdating;
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CAgentHandler * m_pHandler;
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DATE m_dwSessionStartTime;
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DWORD m_dwSessionDuration;
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DWORD m_dwNumberOfCalls;
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DWORD m_dwTotalTalkTime;
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DWORD m_dwAverageTalkTime;
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DWORD m_dwTotalCallTime;
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DWORD m_dwAverageCallTime;
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DWORD m_dwTotalWrapUpTime;
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DWORD m_dwAverageWrapUpTime;
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CURRENCY m_dwACDCallRate;
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DWORD m_dwLongestTimeToAnswer;
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DWORD m_dwAverageTimeToAnswer;
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public:
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CAgentSession(){}
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~CAgentSession(){}
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void FinalRelease();
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void SetState(AGENT_SESSION_STATE state) { m_SessionState = state;}
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STDMETHOD(UpdateInfo) ();
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STDMETHOD(CheckIfUpToDate) ();
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inline void SetRequiresUpdate() {m_bRequiresUpdating = TRUE;}
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inline HAGENTSESSION getHandle() {return m_hAgentSession;}
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CAgentHandler * GetAgentHandler() { return m_pHandler; }
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DECLARE_DEBUG_ADDREF_RELEASE(CAgentSession)
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DECLARE_MARSHALQI(CAgentSession)
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DECLARE_TRACELOG_CLASS(CAgentSession)
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BEGIN_COM_MAP(CAgentSession)
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COM_INTERFACE_ENTRY(ITAgentSession)
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COM_INTERFACE_ENTRY(IDispatch)
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COM_INTERFACE_ENTRY(IObjectSafety)
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COM_INTERFACE_ENTRY_FUNC(IID_IMarshal, 0, IMarshalQI)
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COM_INTERFACE_ENTRY_AGGREGATE(IID_IMarshal, m_pFTM)
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END_COM_MAP()
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// ITAgentSession
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public:
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STDMETHOD(get_AverageTimeToAnswer)(long * pulAnswerTime);
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STDMETHOD(get_LongestTimeToAnswer)(long * pulAnswerTime);
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STDMETHOD(get_ACDCallRate)(CURRENCY * pcyCallrate);
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STDMETHOD(get_AverageWrapUpTime)(long * pulAverageWrapUpTime);
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STDMETHOD(get_TotalWrapUpTime)(long * pulTotalWrapUpTime);
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STDMETHOD(get_AverageCallTime)(long * pulAverageCallTime);
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STDMETHOD(get_TotalCallTime)(long * pulTotalCallTime);
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STDMETHOD(get_AverageTalkTime)(long * pulAverageTalkTime);
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STDMETHOD(get_TotalTalkTime)(long * pulTotalTalkTime);
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STDMETHOD(get_NumberOfCalls)(long * pulNumberOfCalls);
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STDMETHOD(get_SessionDuration)(long * pulSessionDuration);
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STDMETHOD(get_SessionStartTime)(DATE * dateSessionStart);
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STDMETHOD(get_State)(AGENT_SESSION_STATE * pSessionState);
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STDMETHOD(put_State)(AGENT_SESSION_STATE sessionState);
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STDMETHOD(get_ACDGroup)(ITACDGroup **ppACDGroup);
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STDMETHOD(get_Address)(ITAddress **ppAddress);
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STDMETHOD(get_Agent)(ITAgent **ppAgent);
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STDMETHOD(Initialize)
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(
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HAGENTSESSION hAgentSession,
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ITAgent * pAgent,
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ITACDGroup * pGroup,
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ITAddress * pAddress,
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CAgentHandler * pHandler,
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AddressLineStruct * pAddressLine
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);
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};
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/////////////////////////////////////////////////////////////////////////////
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// CAgentSessionEvent
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class ATL_NO_VTABLE CAgentSessionEvent :
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public CTAPIComObjectRoot<CAgentSessionEvent>,
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public IDispatchImpl<ITAgentSessionEvent, &IID_ITAgentSessionEvent, &LIBID_TAPI3Lib>,
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public CObjectSafeImpl
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{
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protected:
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AGENT_SESSION_EVENT m_SessionEvent;
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ITAgentSession * m_pSession;
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public:
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CAgentSessionEvent()
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{
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}
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static HRESULT FireEvent(
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CAgentSession * pAgentSession,
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AGENT_SESSION_EVENT sessionEvent
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);
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void FinalRelease();
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DECLARE_MARSHALQI(CAgentSessionEvent)
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DECLARE_TRACELOG_CLASS(CAgentSessionEvent)
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BEGIN_COM_MAP(CAgentSessionEvent)
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COM_INTERFACE_ENTRY(ITAgentSessionEvent)
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COM_INTERFACE_ENTRY(IDispatch)
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COM_INTERFACE_ENTRY(IObjectSafety)
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COM_INTERFACE_ENTRY_FUNC(IID_IMarshal, 0, IMarshalQI)
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COM_INTERFACE_ENTRY_AGGREGATE(IID_IMarshal, m_pFTM)
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END_COM_MAP()
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// ITAgentSessionEvent
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public:
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STDMETHOD(get_Event)(AGENT_SESSION_EVENT * pEvent);
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STDMETHOD(get_Session)(ITAgentSession ** ppSession);
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};
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#endif //__AGENTSESSION_H_
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