Source code of Windows XP (NT5)
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//
// Copyright (c) Microsoft Corporation. All rights reserved.
cpp_quote("/* Copyright (c) Microsoft Corporation. All rights reserved. */")
// callcent.idl : IDL source for tapi3 Call centre support
//
import "oaidl.idl";
import "tapi3if.idl";
typedef enum AGENT_EVENT
{
AE_NOT_READY,
AE_READY,
AE_BUSY_ACD,
AE_BUSY_INCOMING,
AE_BUSY_OUTGOING,
AE_UNKNOWN,
} AGENT_EVENT;
typedef enum AGENT_STATE
{
AS_NOT_READY,
AS_READY,
AS_BUSY_ACD,
AS_BUSY_INCOMING,
AS_BUSY_OUTGOING,
AS_UNKNOWN
} AGENT_STATE;
typedef enum AGENT_SESSION_EVENT
{
ASE_NEW_SESSION,
ASE_NOT_READY,
ASE_READY,
ASE_BUSY,
ASE_WRAPUP,
ASE_END
} AGENT_SESSION_EVENT;
typedef enum AGENT_SESSION_STATE
{
ASST_NOT_READY,
ASST_READY,
ASST_BUSY_ON_CALL,
ASST_BUSY_WRAPUP,
ASST_SESSION_ENDED
} AGENT_SESSION_STATE;
typedef enum AGENTHANDLER_EVENT
{
AHE_NEW_AGENTHANDLER,
AHE_AGENTHANDLER_REMOVED
} AGENTHANDLER_EVENT;
typedef enum ACDGROUP_EVENT
{
ACDGE_NEW_GROUP,
ACDGE_GROUP_REMOVED
} ACDGROUP_EVENT;
typedef enum ACDQUEUE_EVENT
{
ACDQE_NEW_QUEUE,
ACDQE_QUEUE_REMOVED
} ACDQUEUE_EVENT;
// forward definitions
interface IEnumAgentSession;
interface IEnumAgent;
interface IEnumQueue;
interface IEnumACDGroup;
interface IEnumAgentHandler;
interface ITAgentHandler;
interface ITAgent;
interface ITAgentSession;
interface ITACDGroup;
interface ITQueue;
interface ITAgentEvent;
interface ITAgentSessionEvent;
interface ITAgentHandlerEvent;
interface ITACDGroupEvent;
interface ITQueueEvent;
// ITAgent
[
uuid( 5770ECE5-4B27-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 ITAgent interface"),
dual
]
interface ITAgent : IDispatch
{
[id(1), hidden, helpstring("method EnumerateAgentSessions")]
HRESULT EnumerateAgentSessions(
[out, retval] IEnumAgentSession ** ppEnumAgentSession
);
[id(2), helpstring("method CreateSession")]
HRESULT CreateSession(
[in] ITACDGroup * pACDGroup,
[in] ITAddress * pAddress,
[out,retval] ITAgentSession ** ppAgentSession
);
[id(3), helpstring("method CreateSessionWithPIN")]
HRESULT CreateSessionWithPIN(
[in] ITACDGroup * pACDGroup,
[in] ITAddress * pAddress,
[in] BSTR pPIN,
[out,retval] ITAgentSession ** ppAgentSession
);
[propget, id(4), helpstring("property ID")]
HRESULT ID(
[out, retval] BSTR * ppID
);
[propget, id(5), helpstring("property User")]
HRESULT User(
[out, retval] BSTR * ppUser
);
[propput, id(6), helpstring("property State")]
HRESULT State(
[in] AGENT_STATE AgentState
);
[propget, id(6), helpstring("property State")]
HRESULT State(
[out, retval] AGENT_STATE * pAgentState
);
[propput, id(7), helpstring("property MeasurementPeriod")]
HRESULT MeasurementPeriod(
[in] long lPeriod
);
[propget, id(7), helpstring("property MeasurementPeriod")]
HRESULT MeasurementPeriod(
[out, retval] long * plPeriod
);
[propget, id(8), helpstring("property OverallCallRate")]
HRESULT OverallCallRate(
[out, retval] CURRENCY * pcyCallrate
);
[propget, id(9), helpstring("property NumberOfACDCalls")]
HRESULT NumberOfACDCalls(
[out, retval] long * plCalls
);
[propget, id(10), helpstring("property NumberOfIncomingCalls")]
HRESULT NumberOfIncomingCalls(
[out, retval] long * plCalls
);
[propget, id(11), helpstring("property NumberOfOutgoingCalls")]
HRESULT NumberOfOutgoingCalls(
[out, retval] long * plCalls
);
[propget, id(12), helpstring("property TotalACDTalkTime")]
HRESULT TotalACDTalkTime(
[out, retval] long * plTalkTime
);
[propget, id(13), helpstring("property TotalACDCallTime")]
HRESULT TotalACDCallTime(
[out, retval] long * plCallTime
);
[propget, id(14), helpstring("property TotalWrapUpTime")]
HRESULT TotalWrapUpTime(
[out, retval] long * plWrapUpTime
);
[propget, id(15), helpstring("property AgentSessions")]
HRESULT AgentSessions(
[out, retval] VARIANT * pVariant
);
}
// ITAgentSession
[
uuid( 5AFC3147-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 ITAgentSession interface"),
dual
]
interface ITAgentSession : IDispatch
{
[propget, id(1), helpstring("property Agent")]
HRESULT Agent(
[out, retval] ITAgent ** ppAgent
);
[propget, id(2), helpstring("property Address")]
HRESULT Address(
[out, retval] ITAddress ** ppAddress
);
[propget, id(3), helpstring("property ACDGroup")]
HRESULT ACDGroup(
[out, retval] ITACDGroup ** ppACDGroup
);
[propput, id(4), helpstring("property State")]
HRESULT State(
[in] AGENT_SESSION_STATE SessionState
);
[propget, id(4), helpstring("property State")]
HRESULT State(
[out, retval] AGENT_SESSION_STATE * pSessionState
);
[propget, id(5), helpstring("property SessionStartTime")]
HRESULT SessionStartTime(
[out, retval] DATE * pdateSessionStart
);
[propget, id(6), helpstring("property SessionDuration")]
HRESULT SessionDuration(
[out, retval] long * plDuration
);
[propget, id(7), helpstring("property NumberOfCalls")]
HRESULT NumberOfCalls(
[out, retval] long * plCalls
);
[propget, id(8), helpstring("property TotalTalkTime")]
HRESULT TotalTalkTime(
[out, retval] long * plTalkTime
);
[propget, id(9), helpstring("property AverageTalkTime")]
HRESULT AverageTalkTime(
[out, retval] long * plTalkTime
);
[propget, id(10), helpstring("property TotalCallTime")]
HRESULT TotalCallTime(
[out, retval] long * plCallTime
);
[propget, id(11), helpstring("property AverageCallTime")]
HRESULT AverageCallTime(
[out, retval] long * plCallTime
);
[propget, id(12), helpstring("property TotalWrapUpTime")]
HRESULT TotalWrapUpTime(
[out, retval] long * plWrapUpTime
);
[propget, id(13), helpstring("property AverageWrapUpTime")]
HRESULT AverageWrapUpTime(
[out, retval] long * plWrapUpTime
);
[propget, id(14), helpstring("property ACDCallRate")]
HRESULT ACDCallRate(
[out, retval] CURRENCY * pcyCallrate
);
[propget, id(15), helpstring("property LongestTimeToAnswer")]
HRESULT LongestTimeToAnswer(
[out, retval] long * plAnswerTime
);
[propget, id(16), helpstring("property AverageTimeToAnswer")]
HRESULT AverageTimeToAnswer(
[out, retval] long * plAnswerTime
);
}
// ITACDGroup
[
uuid( 5AFC3148-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 ITACDGroup interface"),
dual
]
interface ITACDGroup : IDispatch
{
[propget, id(1), helpstring("property Name")]
HRESULT Name(
[out, retval] BSTR * ppName
);
[id(2), hidden, helpstring("method EnumerateQueues")]
HRESULT EnumerateQueues(
[out, retval] IEnumQueue ** ppEnumQueue
);
[propget, id(3), helpstring("property Queues")]
HRESULT Queues(
[out, retval] VARIANT * pVariant
);
}
/*
// ITGroupSupervisor
[
uuid( 587E8C24-9802-11d1-A0A4-00805FC147D3 ),
helpstring("TAPI 3.0 ITGroupSupervisor interface"),
dual
]
interface ITGroupSupervisor : IDispatch
{
[id(1), hidden, helpstring("method EnumerateAgentSessions")]
HRESULT EnumerateAgentSessions(
[out, retval] IEnumAgentSession ** ppEnumAgentSession
);
[id(2), hidden, helpstring("method EnumerateAgents")]
HRESULT EnumerateAgents(
[out, retval] IEnumAgent ** ppEnumAgent
);
[id(3), helpstring("method RegisterAgentSessionEvents")]
HRESULT RegisterAgentSessionEvents(
[in] VARIANT_BOOL bNotify
);
}
*/
// ITQueue
[
uuid( 5AFC3149-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 ITQueue interface"),
dual
]
interface ITQueue : IDispatch
{
[propput, id(1), helpstring("property MeasurementPeriod")]
HRESULT MeasurementPeriod(
[in] long lPeriod
);
[propget, id(1), helpstring("property MeasurementPeriod")]
HRESULT MeasurementPeriod(
[out, retval] long * plPeriod
);
[propget, id(2), helpstring("property TotalCallsQueued")]
HRESULT TotalCallsQueued(
[out, retval] long * plCalls
);
[propget, id(3), helpstring("property CurrentCallsQueued")]
HRESULT CurrentCallsQueued(
[out, retval] long * plCalls
);
[propget, id(4), helpstring("property TotalCallsAbandoned")]
HRESULT TotalCallsAbandoned(
[out, retval] long * plCalls
);
[propget, id(5), helpstring("property TotalCallsFlowedIn")]
HRESULT TotalCallsFlowedIn(
[out, retval] long * plCalls
);
[propget, id(6), helpstring("property TotalCallsFlowedOut")]
HRESULT TotalCallsFlowedOut(
[out, retval] long * plCalls
);
[propget, id(7), helpstring("property LongestEverWaitTime")]
HRESULT LongestEverWaitTime(
[out, retval] long * plWaitTime
);
[propget, id(8), helpstring("property CurrentLongestWaitTime")]
HRESULT CurrentLongestWaitTime(
[out, retval] long * plWaitTime
);
[propget, id(9), helpstring("property AverageWaitTime")]
HRESULT AverageWaitTime(
[out, retval] long * plWaitTime
);
[propget, id(10), helpstring("property FinalDisposition")]
HRESULT FinalDisposition(
[out, retval] long * plCalls
);
[propget, id(11), helpstring("property Name")]
HRESULT Name(
[out, retval] BSTR * ppName
);
}
// ITAgentEvent;
[
uuid( 5AFC314A-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 ITAgentEvent interface"),
dual
]
interface ITAgentEvent : IDispatch
{
[propget, id(1), helpstring("property Agent")]
HRESULT Agent(
[out, retval] ITAgent ** ppAgent
);
[propget, id(2), helpstring("property Event")]
HRESULT Event(
[out, retval] AGENT_EVENT * pEvent
);
}
// ITAgentSessionEvent;
[
uuid( 5AFC314B-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 ITAgentSessionEvent interface"),
dual
]
interface ITAgentSessionEvent : IDispatch
{
[propget, id(1), helpstring("property Session")]
HRESULT Session(
[out, retval] ITAgentSession ** ppSession
);
[propget, id(2), helpstring("property Event")]
HRESULT Event(
[out, retval] AGENT_SESSION_EVENT * pEvent
);
}
// ITACDGroupEvent;
[
uuid( 297F3032-BD11-11d1-A0A7-00805FC147D3 ),
helpstring("TAPI 3.0 ITACDGroupEvent interface"),
dual
]
interface ITACDGroupEvent : IDispatch
{
[propget, id(1), helpstring("property Group")]
HRESULT Group(
[out, retval] ITACDGroup ** ppGroup
);
[propget, id(2), helpstring("property Event")]
HRESULT Event(
[out, retval] ACDGROUP_EVENT * pEvent
);
}
// ITQueueEvent;
[
uuid( 297F3033-BD11-11d1-A0A7-00805FC147D3 ),
helpstring("TAPI 3.0 ITQueueEvent interface"),
dual
]
interface ITQueueEvent : IDispatch
{
[propget, id(1), helpstring("property Queue")]
HRESULT Queue(
[out, retval] ITQueue ** ppQueue
);
[propget, id(2), helpstring("property Event")]
HRESULT Event(
[out, retval] ACDQUEUE_EVENT * pEvent
);
}
// ITAgentHandlerEvent;
[
uuid( 297F3034-BD11-11d1-A0A7-00805FC147D3 ),
helpstring("TAPI 3.0 ITAgentHandlerEvent interface"),
dual
]
interface ITAgentHandlerEvent : IDispatch
{
[propget, id(1), helpstring("property AgentHandler")]
HRESULT AgentHandler(
[out, retval] ITAgentHandler ** ppAgentHandler
);
[propget, id(2), helpstring("property Event")]
HRESULT Event(
[out, retval] AGENTHANDLER_EVENT * pEvent
);
}
// ITTAPICallCenter
[
uuid( 5AFC3154-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 ITTAPICallCenter interface"),
dual
]
interface ITTAPICallCenter : IDispatch
{
[id(IDISPTAPICALLCENTER | 1), hidden, helpstring("method EnumerateAgentHandlers")]
HRESULT EnumerateAgentHandlers(
[out, retval] IEnumAgentHandler ** ppEnumHandler
);
[propget, id(IDISPTAPICALLCENTER | 2), helpstring("property AgentHandlers")]
HRESULT AgentHandlers(
[out, retval] VARIANT * pVariant
);
}
// ITAgentHandler
[
uuid( 587E8C22-9802-11d1-A0A4-00805FC147D3 ),
helpstring("TAPI 3.0 ITAgentHandler interface"),
dual
]
interface ITAgentHandler : IDispatch
{
[propget, id(1), helpstring("property Name")]
HRESULT Name(
[out, retval] BSTR * ppName
);
[id(2), helpstring("property CreateAgent")]
HRESULT CreateAgent(
[out, retval] ITAgent ** ppAgent
);
[id(3), helpstring("property CreateAgentWithID")]
HRESULT CreateAgentWithID(
[in] BSTR pID,
[in] BSTR pPIN,
[out, retval] ITAgent ** ppAgent
);
[id(4), hidden, helpstring("method EnumerateACDGroups")]
HRESULT EnumerateACDGroups(
[out, retval] IEnumACDGroup** ppEnumACDGroup
);
[id(5), hidden, helpstring("method EnumerateUsableAddresses")]
HRESULT EnumerateUsableAddresses(
[out, retval] IEnumAddress ** ppEnumAddress
);
[propget, id(6), helpstring("property ACDGroups")]
HRESULT ACDGroups(
[out, retval] VARIANT * pVariant
);
[propget, id(7), helpstring("property UsableAddresses")]
HRESULT UsableAddresses(
[out, retval] VARIANT * pVariant
);
}
/*
// ITAgentSupervisor
[
uuid( 587E8C26-9802-11d1-A0A4-00805FC147D3 ),
helpstring("TAPI 3.0 ITAgentSupervisor interface"),
dual
]
interface ITAgentSupervisor : IDispatch
{
[id(1), hidden, helpstring("method EnumerateQueues")]
HRESULT EnumerateQueues(
[out, retval] IEnumQueue ** ppEnumQueue
);
[id(2), hidden, helpstring("method EnumerateAgents")]
HRESULT EnumerateAgents(
[out, retval] IEnumAgent ** ppEnumAgent
);
}
*/
// IEnumAgent
[
uuid( 5AFC314D-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 IEnumAgent interface"),
hidden,
pointer_default(unique)
]
interface IEnumAgent : IUnknown
{
HRESULT Next(
[in] ULONG celt,
[out] ITAgent ** ppElements,
[out] ULONG * pceltFetched
);
HRESULT Reset( void );
HRESULT Skip (
[in] ULONG celt
);
HRESULT Clone (
[out, retval] IEnumAgent ** ppEnum
);
}
// IEnumAgentSession
[
uuid( 5AFC314E-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 IEnumAgentSession interface"),
hidden,
pointer_default(unique)
]
interface IEnumAgentSession : IUnknown
{
HRESULT Next(
[in] ULONG celt,
[out] ITAgentSession ** ppElements,
[out] ULONG * pceltFetched
);
HRESULT Reset( void );
HRESULT Skip (
[in] ULONG celt
);
HRESULT Clone (
[out, retval] IEnumAgentSession ** ppEnum
);
}
// IEnumQueue;
[
uuid( 5AFC3158-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 IEnumQueue interface"),
hidden,
pointer_default(unique)
]
interface IEnumQueue : IUnknown
{
HRESULT Next(
[in] ULONG celt,
[out] ITQueue ** ppElements,
[out] ULONG * pceltFetched
);
HRESULT Reset( void );
HRESULT Skip (
[in] ULONG celt
);
HRESULT Clone (
[out, retval] IEnumQueue ** ppEnum
);
}
// IEnumACDGroup
[
uuid( 5AFC3157-4BCC-11d1-BF80-00805FC147D3 ),
helpstring("TAPI 3.0 IEnumACDGroup interface"),
hidden,
pointer_default(unique)
]
interface IEnumACDGroup : IUnknown
{
HRESULT Next(
[in] ULONG celt,
[out] ITACDGroup ** ppElements,
[out] ULONG * pceltFetched
);
HRESULT Reset( void );
HRESULT Skip (
[in] ULONG celt
);
HRESULT Clone (
[out, retval] IEnumACDGroup ** ppEnum
);
}
// IEnumAgentHandler
[
uuid( 587E8C28-9802-11d1-A0A4-00805FC147D3 ),
helpstring("TAPI 3.0 IEnumAgentHandler interface"),
hidden,
pointer_default(unique)
]
interface IEnumAgentHandler : IUnknown
{
HRESULT Next(
[in] ULONG celt,
[out] ITAgentHandler ** ppElements,
[out] ULONG * pceltFetched
);
HRESULT Reset( void );
HRESULT Skip (
[in] ULONG celt
);
HRESULT Clone (
[out, retval] IEnumAgentHandler ** ppEnum
);
}