Source code of Windows XP (NT5)
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{\rtf1\ansi \deff4\deflang1033{\fonttbl{\f0\froman\fcharset0\fprq2 Tms Rmn{\*\falt Times New Roman};}{\f1\froman\fcharset2\fprq2 Symbol;}{\f2\fswiss\fcharset0\fprq2 Helv{\*\falt Arial};}{\f3\fmodern\fcharset0\fprq1 Courier;}
{\f4\froman\fcharset0\fprq2 Times New Roman;}{\f5\fswiss\fcharset0\fprq2 Arial;}{\f6\froman\fcharset0\fprq2 MS Serif;}{\f7\fswiss\fcharset0\fprq2 MS Sans Serif{\*\falt AvantGarde};}{\f8\froman\fcharset0\fprq2 Times;}{\f9\fswiss\fcharset0\fprq2 Helvetica;}
{\f10\fswiss\fcharset0\fprq2 System{\*\falt \'82c\'82ePOP\'91\'cc};}{\f11\fmodern\fcharset0\fprq1 Courier New{\*\falt Courier};}{\f12\froman\fcharset0\fprq2 New York{\*\falt Times New Roman};}{\f13\fswiss\fcharset0\fprq2 Geneva{\*\falt Arial};}
{\f14\fswiss\fcharset0\fprq2 AvantGarde;}{\f15\froman\fcharset0\fprq2 ITC Bookman;}{\f16\fswiss\fcharset0\fprq2 Helvetica-Narrow;}{\f17\froman\fcharset0\fprq2 NewCenturySchlbk;}{\f18\froman\fcharset0\fprq2 Palatino;}
{\f19\froman\fcharset0\fprq2 ZapfChancery;}{\f20\fdecor\fcharset2\fprq2 ZapfDingbats;}{\f21\fnil\fcharset2\fprq2 Marlett;}{\f22\fmodern\fcharset0\fprq1 Lucida Console;}{\f23\fswiss\fcharset0\fprq2 Lucida Sans Unicode;}
{\f24\fnil\fcharset2\fprq2 Wingdings;}{\f25\fswiss\fcharset0\fprq2 Tahoma;}{\f26\froman\fcharset0\fprq2 Bookman Old Style;}{\f27\fnil\fcharset2\fprq2 Monotype Sorts;}{\f28\fnil\fcharset2\fprq2 MS Outlook;}{\f29\fswiss\fcharset0\fprq2 Haettenschweiler;}
{\f30\froman\fcharset0\fprq2 Garamond;}{\f31\fmodern\fcharset2\fprq1 MS LineDraw;}{\f32\fnil\fcharset2\fprq2 MSIcons;}{\f33\fswiss\fcharset0\fprq2 Arial Narrow;}{\f34\fmodern\fcharset0\fprq1 Lucida Sans Typewriter;}{\f35\froman\fcharset2\fprq2 Webdings;}
{\f36\fswiss\fcharset0\fprq2 Arial Black;}{\f37\fscript\fcharset0\fprq2 Comic Sans MS;}{\f38\fswiss\fcharset0\fprq2 Impact;}{\f39\fswiss\fcharset0\fprq2 Verdana;}{\f40\fswiss\fcharset0\fprq2 Arial Rounded MT Bold;}
{\f41\froman\fcharset0\fprq2 Book Antiqua;}{\f42\fscript\fcharset0\fprq2 Brush Script MT;}{\f43\fswiss\fcharset0\fprq2 Century Gothic;}{\f44\froman\fcharset0\fprq2 Century Schoolbook;}{\f45\froman\fcharset0\fprq2 Georgia;}
{\f46\fswiss\fcharset0\fprq2 Trebuchet MS;}{\f47\fdecor\fcharset0\fprq2 Beesknees ITC;}{\f48\fscript\fcharset0\fprq2 Bradley Hand ITC;}{\f49\froman\fcharset0\fprq2 Calisto MT;}{\f50\fdecor\fcharset0\fprq2 Curlz MT;}{\f51\froman\fcharset0\fprq2 Elephant;}
{\f52\fswiss\fcharset0\fprq2 Eras Bold ITC;}{\f53\fswiss\fcharset0\fprq2 Eras Demi ITC;}{\f54\fswiss\fcharset0\fprq2 Eras Light ITC;}{\f55\fswiss\fcharset0\fprq2 Eras Medium ITC;}{\f56\fswiss\fcharset0\fprq2 Eras Ultra ITC;}
{\f57\fdecor\fcharset0\fprq2 Juice ITC;}{\f58\fdecor\fcharset0\fprq2 Matisse ITC;}{\f59\froman\fcharset0\fprq2 Rockwell;}{\f60\froman\fcharset0\fprq2 Rockwell Extra Bold;}{\f61\fdecor\fcharset0\fprq2 Snap ITC;}
{\f62\fdecor\fcharset0\fprq2 Tempus Sans ITC;}{\f63\fscript\fcharset0\fprq2 Viner Hand ITC;}{\f64\froman\fcharset0\fprq2 Wide Latin;}{\f65\froman\fcharset255\fprq2 Roman;}{\f66\fscript\fcharset255\fprq2 Script;}{\f67\fmodern\fcharset255\fprq2 Modern;}
{\f68\fswiss\fcharset0\fprq1 MS Dialog;}{\f69\fmodern\fcharset0\fprq1 LinePrinter;}{\f70\froman\fcharset0\fprq2 CG Times{\*\falt Times New Roman};}{\f71\fswiss\fcharset0\fprq2 Univers{\*\falt Arial};}{\f72\fswiss\fcharset0\fprq2 Univers Condensed;}
{\f73\fswiss\fcharset0\fprq2 Antique Olive;}{\f74\fswiss\fcharset0\fprq2 CG Omega;}{\f75\fswiss\fcharset0\fprq2 Albertus Medium;}{\f76\fswiss\fcharset0\fprq2 Albertus Extra Bold;}{\f77\froman\fcharset0\fprq2 Clarendon Condensed;}
{\f78\fscript\fcharset0\fprq2 Coronet;}{\f79\fmodern\fcharset0\fprq1 Letter Gothic{\*\falt Courier New};}{\f80\fscript\fcharset0\fprq2 Marigold;}{\f81\fnil\fcharset0\fprq2 Microsoft Logo;}{\f82\fswiss\fcharset2\fprq2 Bookshelf Symbol 1;}
{\f83\fnil\fcharset2\fprq2 Bookshelf Symbol 2;}{\f84\froman\fcharset2\fprq2 Bookshelf Symbol 3;}{\f85\fdecor\fcharset0\fprq2 Algerian;}{\f86\fdecor\fcharset0\fprq2 Braggadocio;}{\f87\fswiss\fcharset0\fprq2 Britannic Bold;}
{\f88\fdecor\fcharset0\fprq2 Colonna MT;}{\f89\fdecor\fcharset0\fprq2 Desdemona;}{\f90\froman\fcharset0\fprq2 Footlight MT Light;}{\f91\fdecor\fcharset0\fprq2 Kino MT;}{\f92\fscript\fcharset0\fprq2 Matura MT Script Capitals;}
{\f93\fdecor\fcharset0\fprq2 Playbill;}{\f94\fswiss\fcharset0\fprq2 Microsoft Sans Serif;}{\f95\fdecor\fcharset0\fprq2 Bauhaus 93;}{\f96\fscript\fcharset0\fprq2 Gradl;}{\f97\fscript\fcharset0\fprq2 Mistral;}{\f98\fdecor\fcharset0\fprq2 Stencil;}
{\f99\fscript\fcharset0\fprq2 Vivaldi;}{\f100\fscript\fcharset0\fprq2 Lucida Handwriting;}{\f101\fnil\fcharset2\fprq2 MS Reference 1;}{\f102\fnil\fcharset2\fprq2 MS Reference 2;}{\f103\fswiss\fcharset2\fprq2 Arial Special G1;}
{\f104\fswiss\fcharset2\fprq2 Arial Special G2;}{\f105\fswiss\fcharset2\fprq2 Arial Narrow Special G1;}{\f106\fswiss\fcharset2\fprq2 Arial Narrow Special G2;}{\f107\froman\fcharset2\fprq2 Times New Roman Special G1;}
{\f108\froman\fcharset2\fprq2 Times New Roman Special G2;}{\f109\froman\fcharset0\fprq2 Map Symbols;}{\f110\fmodern\fcharset255\fprq1 Terminal;}{\f111\fmodern\fcharset0\fprq1 Fixedsys;}{\f112\fswiss\fcharset0\fprq2 Small Fonts;}
{\f113\fswiss\fcharset0\fprq2 MS Dialog Light;}{\f114\fswiss\fcharset0\fprq2 MS SystemEx;}{\f115\froman\fcharset0\fprq0 boldPS;}{\f116\froman\fcharset161\fprq0 Times New Roman Greek{\*\falt Times};}
{\f117\froman\fcharset238\fprq0 Times New Roman CE{\*\falt Times};}{\f118\froman\fcharset204\fprq0 Times New Roman Cyr{\*\falt Times};}{\f119\froman\fcharset162\fprq0 Times New Roman Turkish{\*\falt Bookman Old Style};}
{\f120\froman\fcharset186\fprq0 Times New Roman Baltic{\*\falt Times};}{\f121\fswiss\fcharset161\fprq0 Arial Greek{\*\falt Helvetica};}{\f122\fswiss\fcharset238\fprq0 Arial CE{\*\falt Helvetica};}
{\f123\fswiss\fcharset204\fprq0 Arial Cyr{\*\falt Helvetica};}{\f124\fswiss\fcharset162\fprq0 Arial Turkish{\*\falt Tahoma};}{\f125\fswiss\fcharset186\fprq0 Arial Baltic{\*\falt Helvetica};}{\f126\froman\fcharset2\fprq2 Wingdings 3;}
{\f127\fswiss\fcharset0\fprq2 Abadi MT Condensed Extra Bold;}{\f128\fswiss\fcharset0\fprq2 Abadi MT Condensed Light;}{\f129\fswiss\fcharset0\fprq2 Copperplate Gothic Bold;}{\f130\fswiss\fcharset0\fprq2 Copperplate Gothic Light;}
{\f131\froman\fcharset0\fprq2 Engravers MT;}{\f132\fswiss\fcharset0\fprq2 Eurostile;}{\f133\fdecor\fcharset0\fprq2 Felix Titling;}{\f134\fdecor\fcharset0\fprq2 Flexure;}{\f135\fscript\fcharset0\fprq2 French Script MT;}
{\f136\froman\fcharset0\fprq2 Goudy Old Style;}{\f137\froman\fcharset0\fprq2 Goudy Stout;}{\f138\fdecor\fcharset0\fprq2 Harrington;}{\f139\fdecor\fcharset0\fprq2 Imprint MT Shadow;}{\f140\fscript\fcharset0\fprq2 Lucida Calligraphy;}
{\f141\fswiss\fcharset0\fprq2 Lucida Sans;}{\f142\fswiss\fcharset0\fprq2 Maiandra GD;}{\f143\fnil\fcharset0\fprq2 Mead Bold;}{\f144\fnil\fcharset0\fprq2 Mercurius Script MT Bold;}{\f145\froman\fcharset0\fprq2 Modern No. 20;}
{\f146\fmodern\fcharset0\fprq2 OCR A Extended;}{\f147\froman\fcharset0\fprq2 Rockwell Condensed;}{\f148\fnil\fcharset2\fprq2 Vacation MT;}{\f149\froman\fcharset2\fprq2 Wingdings 2;}{\f150\froman\fcharset0\fprq2 Baskerville Old Face;}
{\f151\froman\fcharset0\fprq0 i;}{\f152\fmodern\fcharset2\fprq2 OCR-A;}{\f153\fmodern\fcharset0\fprq2 QuickType Mono;}{\f154\fswiss\fcharset0\fprq2 QuickType;}{\f155\fswiss\fcharset0\fprq2 QuickType Condensed;}{\f156\fnil\fcharset2\fprq2 QuickType Pi;}
{\f157\fswiss\fcharset0\fprq2 Abadi MT Condensed;}{\f158\fscript\fcharset0\fprq2 American Uncial;}{\f159\fdecor\fcharset0\fprq2 Augsburger Initials;}{\f160\fdecor\fcharset0\fprq2 Broadway;}{\f161\froman\fcharset0\fprq2 Castellar;}
{\f162\fdecor\fcharset0\fprq2 Edda;}{\f163\fdecor\fcharset0\fprq2 Harlow Solid Italic;}{\f164\froman\fcharset2\fprq2 Monotype Sorts 2;}{\f165\fmodern\fcharset0\fprq1 OCRB;}{\f166\fscript\fcharset0\fprq2 Old English Text MT;}
{\f167\fscript\fcharset0\fprq2 Palace Script MT;}{\f168\fscript\fcharset0\fprq2 Parade;}{\f169\froman\fcharset0\fprq2 Runic MT Condensed;}{\f170\fdecor\fcharset0\fprq2 Stop;}{\f171\froman\fcharset0\fprq2 Aldine721 BT;}
{\f172\fswiss\fcharset0\fprq2 Futura Md BT;}{\f173\fscript\fcharset0\fprq2 BrushScript BT;}{\f174\froman\fcharset0\fprq2 ClassGarmnd BT;}{\f175\fdecor\fcharset0\fprq2 UnivrstyRoman Bd BT;}{\f176\froman\fcharset0\fprq2 Windsor LtCn BT;}
{\f177\froman\fcharset0\fprq2 Cooper Md BT;}{\f178\fscript\fcharset0\fprq2 DomCasual BT;}{\f179\froman\fcharset0\fprq2 ElegaGarmnd BT;}{\f180\fscript\fcharset0\fprq2 Kaufmann Bd BT;}{\f181\fswiss\fcharset0\fprq2 VAGRounded BT;}
{\f182\fscript\fcharset0\fprq2 English157 BT;}{\f183\fscript\fcharset0\fprq2 MurrayHill Bd BT;}{\f184\fscript\fcharset0\fprq2 Cataneo BT;}{\f185\fscript\fcharset0\fprq2 Amazone BT;}{\f186\fscript\fcharset0\fprq2 Freehand591 BT;}
{\f187\fscript\fcharset0\fprq2 Freehand575 BT;}{\f188\froman\fcharset0\fprq2 DellaRobbia BT;}{\f189\fscript\fcharset0\fprq2 Formal436 BT;}{\f190\fdecor\fcharset0\fprq2 Tango BT;}{\f191\fdecor\fcharset0\fprq2 OldDreadfulNo7 BT;}
{\f192\fscript\fcharset0\fprq2 Kunstler Script;}{\f193\fscript\fcharset0\fprq2 Pepita MT;}{\f194\fscript\fcharset0\fprq2 Rage Italic;}{\f195\fscript\fcharset0\fprq2 Script MT Bold;}{\f196\fswiss\fcharset0\fprq2 Tw Cen MT;}
{\f197\fscript\fcharset0\fprq2 Vladimir Script;}{\f198\fscript\fcharset0\fprq2 Forte;}{\f199\fswiss\fcharset0\fprq2 Gill Sans MT Ext Condensed Bold;}{\f200\fnil\fcharset0\fprq2 Lucida Blackletter;}
{\f201\fscript\fcharset0\fprq2 Monotype Corsiva{\*\falt ZapfChancery};}{\f202\fswiss\fcharset0\fprq2 Placard Condensed;}{\f203\fnil\fcharset2\fprq2 Signs MT;}{\f204\fnil\fcharset2\fprq2 Almanac MT;}{\f205\froman\fcharset0\fprq2 Bell MT;}
{\f206\froman\fcharset0\fprq2 Bernard MT Condensed;}{\f207\fnil\fcharset2\fprq2 Bon Apetit MT;}{\f208\froman\fcharset0\fprq2 Cooper Black;}{\f209\fnil\fcharset2\fprq2 Directions MT;}{\f210\fswiss\fcharset0\fprq2 Franklin Gothic Book{\*\falt Tahoma};}
{\f211\fswiss\fcharset0\fprq2 Franklin Gothic Demi{\*\falt Times New Roman};}{\f212\fswiss\fcharset0\fprq2 Franklin Gothic Demi Cond;}{\f213\fswiss\fcharset0\fprq2 Franklin Gothic Heavy;}{\f214\fswiss\fcharset0\fprq2 Franklin Gothic Medium;}
{\f215\fswiss\fcharset0\fprq2 Franklin Gothic Medium Cond;}{\f216\froman\fcharset0\fprq2 Gloucester MT Extra Condensed;}{\f217\fnil\fcharset2\fprq2 Holidays MT;}{\f218\froman\fcharset0\fprq2 Lucida Bright;}{\f219\froman\fcharset0\fprq2 Lucida Fax;}
{\f220\fswiss\fcharset0\fprq2 News Gothic MT;}{\f221\fdecor\fcharset0\fprq2 Onyx;}{\f222\fnil\fcharset2\fprq2 Parties MT;}{\f223\froman\fcharset0\fprq2 Perpetua{\*\falt Times New Roman};}{\f224\froman\fcharset0\fprq2 Perpetua Titling MT;}
{\f225\fdecor\fcharset0\fprq2 Ransom;}{\f226\fnil\fcharset2\fprq2 Sports Two MT;}{\f227\fnil\fcharset2\fprq2 Sports Three MT;}{\f228\fnil\fcharset2\fprq2 Transport MT;}{\f229\fnil\fcharset2\fprq2 Keystrokes MT;}
{\f230\froman\fcharset162\fprq2 Times New Roman Tur{\*\falt Times};}{\f231\fswiss\fcharset162\fprq2 Arial Tur{\*\falt Helvetica};}{\f232\fmodern\fcharset238\fprq1 Courier New CE{\*\falt Courier};}
{\f233\fmodern\fcharset204\fprq1 Courier New Cyr{\*\falt Courier};}{\f234\fmodern\fcharset161\fprq1 Courier New Greek{\*\falt Courier};}{\f235\fmodern\fcharset162\fprq1 Courier New Tur{\*\falt Courier};}
{\f236\fmodern\fcharset186\fprq1 Courier New Baltic{\*\falt Courier};}{\f237\fswiss\fcharset238\fprq2 Tahoma CE{\*\falt ?l?r ??\'92c};}{\f238\fswiss\fcharset204\fprq2 Tahoma Cyr{\*\falt ?l?r ??\'92c};}
{\f239\fswiss\fcharset161\fprq2 Tahoma Greek{\*\falt ?l?r ??\'92c};}{\f240\fswiss\fcharset162\fprq2 Tahoma Tur{\*\falt ?l?r ??\'92c};}{\f241\fswiss\fcharset186\fprq2 Tahoma Baltic{\*\falt ?l?r ??\'92c};}
{\f242\fmodern\fcharset238\fprq1 Lucida Console CE{\*\falt Tahoma};}{\f243\fmodern\fcharset204\fprq1 Lucida Console Cyr{\*\falt Tahoma};}{\f244\fmodern\fcharset161\fprq1 Lucida Console Greek{\*\falt Tahoma};}
{\f245\fmodern\fcharset162\fprq1 Lucida Console Tur{\*\falt Tahoma};}{\f246\fswiss\fcharset238\fprq2 Lucida Sans Unicode CE{\*\falt Tahoma};}{\f247\fswiss\fcharset204\fprq2 Lucida Sans Unicode Cyr{\*\falt Tahoma};}
{\f248\fswiss\fcharset161\fprq2 Lucida Sans Unicode Greek{\*\falt Tahoma};}{\f249\fswiss\fcharset162\fprq2 Lucida Sans Unicode Tur{\*\falt Tahoma};}{\f250\fswiss\fcharset238\fprq2 Arial Narrow CE;}{\f251\fswiss\fcharset204\fprq2 Arial Narrow Cyr;}
{\f252\fswiss\fcharset161\fprq2 Arial Narrow Greek;}{\f253\fswiss\fcharset162\fprq2 Arial Narrow Tur;}{\f254\fswiss\fcharset186\fprq2 Arial Narrow Baltic;}{\f255\fswiss\fcharset238\fprq2 Arial Black CE;}{\f256\fswiss\fcharset204\fprq2 Arial Black Cyr;}
{\f257\fswiss\fcharset161\fprq2 Arial Black Greek;}{\f258\fswiss\fcharset162\fprq2 Arial Black Tur;}{\f259\fswiss\fcharset186\fprq2 Arial Black Baltic;}{\f260\froman\fcharset238\fprq2 Bookman Old Style CE;}
{\f261\froman\fcharset204\fprq2 Bookman Old Style Cyr;}{\f262\froman\fcharset161\fprq2 Bookman Old Style Greek;}{\f263\froman\fcharset162\fprq2 Bookman Old Style Tur;}{\f264\froman\fcharset186\fprq2 Bookman Old Style Baltic;}
{\f265\froman\fcharset238\fprq2 Garamond CE;}{\f266\froman\fcharset204\fprq2 Garamond Cyr;}{\f267\froman\fcharset161\fprq2 Garamond Greek;}{\f268\froman\fcharset162\fprq2 Garamond Tur;}{\f269\froman\fcharset186\fprq2 Garamond Baltic;}
{\f270\fswiss\fcharset238\fprq2 Impact CE;}{\f271\fswiss\fcharset204\fprq2 Impact Cyr;}{\f272\fswiss\fcharset161\fprq2 Impact Greek;}{\f273\fswiss\fcharset162\fprq2 Impact Tur;}{\f274\fswiss\fcharset186\fprq2 Impact Baltic;}
{\f275\froman\fcharset0\fprq2 Code39;}{\f276\fdecor\fcharset0\fprq2 BSDICONS;}{\f277\fdecor\fcharset0\fprq2 Peignot Medium;}{\f278\fswiss\fcharset0\fprq2 Gill Sans Ultra Bold;}{\f279\fswiss\fcharset0\fprq2 Futura;}
{\f280\fscript\fcharset0\fprq2 BriemScript;}{\f281\fscript\fcharset0\fprq2 Contemporary Brush;}{\f282\fscript\fcharset0\fprq2 Eckmann;}{\f283\froman\fcharset0\fprq2 New Caledonia;}{\f284\froman\fcharset0\fprq2 Centaur;}
{\f285\fnil\fcharset2\fprq2 Lucida Bright Math Symbol;}{\f286\fnil\fcharset2\fprq2 Lucida Bright Math Extension;}{\f287\fnil\fcharset2\fprq2 Lucida Bright Math Italic;}{\f288\fswiss\fcharset0\fprq2 OLBwds;}{\f289\fswiss\fcharset0\fprq2 Arial Super;}
{\f290\froman\fcharset2\fprq2 MT Extra;}{\f291\froman\fcharset0\fprq2 Bookman{\*\falt Bookman Old Style};}{\f292\fswiss\fcharset0\fprq2 Akiba;}{\f293\fswiss\fcharset0\fprq2 Akiba Hollow;}{\f294\fnil\fcharset0\fprq2 Hartin2;}
{\f295\fnil\fcharset0\fprq2 Black Chancery;}{\f296\fnil\fcharset0\fprq2 Aerial Bold FW;}{\f297\froman\fcharset0\fprq0 Univers (WN);}{\f298\froman\fcharset0\fprq0 CG Times (WN);}{\f299\fnil\fcharset0\fprq2 Rockwell Condensed Bold;}
{\f300\froman\fcharset0\fprq0 redmond;}{\f301\froman\fcharset0\fprq0 TmsRoman;}{\f302\fmodern\fcharset0\fprq0 prestige;}{\f303\fdecor\fcharset2\fprq2 ITC Zapf Dingbats (D1);}{\f304\fdecor\fcharset2\fprq2 ITC Zapf Dingbats (D2);}
{\f305\fdecor\fcharset2\fprq2 ITC Zapf Dingbats (D3);}{\f306\fdecor\fcharset2\fprq2 ITC Zapf Dingbats (DS);}{\f307\fdecor\fcharset2\fprq2 ITC Zapf Dingbats (DV);}{\f308\fmodern\fcharset0\fprq1 Courier Bold;}{\f309\fmodern\fcharset0\fprq1 Courier Italic;}
{\f310\fswiss\fcharset0\fprq0 Chicago{\*\falt Arial};}{\f311\fmodern\fcharset0\fprq0 Monaco{\*\falt Courier New};}{\f312\fnil\fcharset0\fprq0 BI Letter Gothic BoldSlanted;}{\f313\fnil\fcharset0\fprq0 I Letter Gothic Slanted;}
{\f314\fnil\fcharset0\fprq0 CB Helvetica Condensed Bold;}{\f315\fnil\fcharset0\fprq0 CLB Helvetica Condensed Black;}{\f316\fnil\fcharset0\fprq0 CBI Helvetica Condensed BoldObl;}{\f317\fnil\fcharset0\fprq0 CL Helvetica Condensed Light;}
{\f318\fnil\fcharset0\fprq0 CLBI Helvetica Condensed BlackO;}{\f319\fnil\fcharset0\fprq0 CLI Helvetica Condensed LightOb;}{\f320\fnil\fcharset0\fprq0 B Letter Gothic Bold;}{\f321\fnil\fcharset0\fprq0 C Helvetica Condensed;}
{\f322\fnil\fcharset0\fprq0 CI Helvetica Condensed Oblique;}{\f323\fnil\fcharset0\fprq0 MS San Serif;}{\f324\froman\fcharset0\fprq0 4 mode;}{\f325\froman\fcharset0\fprq0 Times Roman{\*\falt Times New Roman};}{\f326\fnil\fcharset0\fprq2 Arial MT Black;}
{\f327\froman\fcharset0\fprq2 CG Times Bold;}{\f328\froman\fcharset0\fprq2 CG Times Italic;}{\f329\fnil\fcharset2\fprq2 MS Shell Dlg;}{\f330\fnil\fcharset0\fprq2 Univers Medium Condensed;}{\f331\fswiss\fcharset0\fprq2 LetterGothic;}
{\f332\fnil\fcharset2\fprq2 Lucida Stars;}{\f333\fswiss\fcharset0\fprq2 CB Univers 67 CondensedBold;}{\f334\fmodern\fcharset0\fprq2 Letter Gothic MS;}{\f335\fswiss\fcharset0\fprq2 C Univers 57 Condensed;}
{\f336\froman\fcharset0\fprq0 CG Times (W1){\*\falt Times New Roman};}{\f337\fswiss\fcharset0\fprq0 Univers (W1){\*\falt Arial};}{\f338\froman\fcharset0\fprq0 Hekv;}{\f339\fdecor\fcharset0\fprq0 MSIcons2;}{\f340\fmodern\fcharset0\fprq0 pica;}
{\f341\fswiss\fcharset0\fprq0 HelveticaCondensed;}{\f342\froman\fcharset0\fprq0 rom the o;}{\f343\fnil\fcharset0\fprq0 Fences;}{\f344\fdecor\fcharset0\fprq0 MT Symbol{\*\falt Symbol};}{\f345\fmodern\fcharset0\fprq0 TaxType Mono;}
{\f346\fnil\fcharset0\fprq0 TaxType;}{\f347\fnil\fcharset0\fprq0 TaxTypeCondensed;}{\f348\fnil\fcharset0\fprq0 TaxType Pi;}{\f349\froman\fcharset0\fprq0 th;}{\f350\fmodern\fcharset0\fprq1 Courier 12cpi;}{\f351\fmodern\fcharset0\fprq1 Courier 06cpi;}
{\f352\fmodern\fcharset0\fprq1 Courier 10cpi;}{\f353\fmodern\fcharset0\fprq1 Courier 05cpi;}{\f354\fmodern\fcharset0\fprq1 Courier 15cpi;}{\f355\fmodern\fcharset0\fprq1 Courier 17cpi;}{\f356\fmodern\fcharset0\fprq1 Courier 20cpi;}
{\f357\froman\fcharset0\fprq2 Courier PS;}{\f358\fmodern\fcharset0\fprq1 Gothic 05cpi;}{\f359\fmodern\fcharset0\fprq1 Gothic 06cpi;}{\f360\fmodern\fcharset0\fprq1 Gothic 10cpi;}{\f361\fmodern\fcharset0\fprq1 Gothic 12cpi;}
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\cf12 \sbasedon10 HTML;}}{\info{\title Create Help files for Winhelp 4.0}{\author Linda Wells}{\operator Linda Wells}{\creatim\yr1997\mo6\dy26\hr17\min22}{\revtim\yr1998\mo10\dy16\hr16\min50}{\printim\yr1998\mo1\dy7\hr12\min7}{\version2}{\edmins1}
{\nofpages41}{\nofwords3790}{\nofchars21603}{\*\company Microsoft Corporation}{\vern57443}}\margl1440\margr5040 \widowctrl\ftnbj\aenddoc\linkstyles\hyphcaps0\formshade \fet0\sectd \linex0\endnhere {\*\pnseclvl1\pnucrm\pnstart1\pnindent720\pnhang
{\pntxta .}}{\*\pnseclvl2\pnucltr\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl3\pndec\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl4\pnlcltr\pnstart1\pnindent720\pnhang{\pntxta )}}{\*\pnseclvl5\pndec\pnstart1\pnindent720\pnhang{\pntxtb (}
{\pntxta )}}{\*\pnseclvl6\pnlcltr\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl7\pnlcrm\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl8\pnlcltr\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl9
\pnlcrm\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}\pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\v\cf6 dummy_contents }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} dummy_contents}} {
\cs20\up6 !{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 !} JumpId(>proc4, contents)}}
\par {\b0\up6 \page }{\v\cf6 contents }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} contents}} {\cs20\up6 ${\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 $} Help for Sign-In}} {\cs20\up6 !{\footnote \pard\plain
\s21\widctlpar \f4\fs20 {\cs20\up6 !} CloseWindow(main)}} {\cs20\up6 >{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 >} proc4}}Help for logging on to your service
\par \pard\plain \widctlpar \f4\fs20 This is the troubleshooter for logging on to your service. For information about any item in the {\cs49 logon} dialog boxes, right-click the item, and then click {\cs49\b What's This?}.
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB)\}{\uldb \tab Troubleshooting.}{\v\cf6 %ICM_TRB>proc4}
\par \{button ,CloseWindow("proc4")\}{\uldb \tab Close this window now.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB}} {\cs20\up6 ${\footnote \pard\plain \s21\widctlpar \f4\fs20 {
\cs20\up6 $} Sign-In Troubleshooter}} {\cs20\up6 >{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 >} proc4}}Logon troubleshooter
\par \pard\plain \widctlpar \f4\fs20 This troubleshooter can help you solve problems that you encounter while logging on to your service. Click to answer the questions, and try the suggested steps to solve the problem.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 What is wrong?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB_ERRMSG)\}{\uldb \tab }{\cs49\b\uldb Connection status}{\uldb shows an error message.}{\v\cf6 %ICM_TRB_ERRMSG>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_OPERMSG)\}{\uldb \tab I hear a message from the operator.}{\v\cf6 %ICM_TRB_OPERMSG>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_DIALINGPROP)\}{\uldb \tab I hear a ring, but either there is no answer or a person answers.}{\v\cf6 %ICM_TRB_DIALINGPROP>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_PHONE_PICKUP_DIS)\}{\uldb \tab My modem disconnects while I am logging on or using the service.}{\v\cf6 %ICM_TRB_PHONE_PICKUP_DIS>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)\}{\uldb \tab My modem is working properly, but I still cannot connect.}{\v\cf6 %ICM_TRB_CHANGE_NUMBER>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)\}{\uldb \tab I can connect to the service, but I cannot use e-mail, read newsgroups, or connect to a Web site.}{\v\cf6 %ICM_TRB_CHANGE_NUMBER>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_TUNNEL_OS)\}{\uldb \tab I cannot connect to my private network using a VPN connection.}{\v\cf6 %ICM_TRB_TUNNEL_OS>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_LOGON)\}{\uldb \tab I cannot save my user name and password.}{\v\cf6 %ICM_TRB_LOGON>proc4}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_ERRMSG }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_ERRMSG}}What is the error message?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB_NAMEPWD)\}{\uldb \tab You must type your user name, password, or domain name before you can connect.}{\v\cf6 %ICM_TRB_NAMEPWD>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_PHONENUM)\}{\uldb \tab You must provide a valid phone number before you can connect.}{\v\cf6 %ICM_TRB_PHONENUM>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_CHKIDPWD)\}{\uldb \tab The password is incorrect.}{\v\cf6 %ICM_TRB_CHKIDPWD>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)\}{\uldb \tab The modem is not configured correctly.}{\v\cf6 %ICM_TRB_REINSTALL_MODEM>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_CHKCABLES2)\}{\uldb \tab The modem is not responding.}{\v\cf6 %ICM_TRB_CHKCABLES2>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_CLOSEPROGS)\}{\uldb \tab Another application is using the modem.}{\v\cf6 %ICM_TRB_CLOSEPROGS>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_CHKCABLES)\}{\uldb \tab The modem could not detect a dial tone.}{\v\cf6 %ICM_TRB_CHKCABLES>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_REDIAL)\}{\uldb \tab There was a busy signal or no answer.}{\v\cf6 %ICM_TRB_REDIAL>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_PHONE_PICKUP_CARRIER)\}{\uldb \tab I cannot establish a connection.}
\par {\v\cf6 %ICM_TRB_PHONE_PICKUP_CARRIER>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_REDIAL)\}{\uldb \tab There is an error other than those listed above.}{\v\cf6 %ICM_TRB_REDIAL>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_NAMEPWD }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_NAMEPWD}}Type your user name, password, and domain name
\par \pard\plain \widctlpar \f4\fs20 When you start Connection Manager, the logon dialog box appears. You must enter the following information to connect to your service.
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In {\b User name}, type the name you use to identify yourself to the service.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In {\b Password}, type your password.
\par 3\tab In {\b Logon} {\cs49\b Domain}, type your domain name, if necessary.
\par \pard\plain \s26\li302\sb60\widctlpar\tx302 \f4\fs20 {\b Logon} {\b Domain} appears in the logon dialog box only if your service requires it.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 4\tab Click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_NAMEPWD2)\}{\uldb \tab No. I cannot remember my user name or password.}{\v\cf6 %ICM_TRB_NAMEPWD2}
\par \{button ,JumpID(>proc4,ICM_TRB_ERRMSG)\}{\uldb \tab No. I get another message in }{\cs49\b\uldb Connection status}{\uldb .}{\v\cf6 %ICM_TRB_ERRMSG}
\par \{button ,JumpID(>proc4,ICM_TRB)\}{\uldb \tab No. There is another problem. Go back to the beginning of this troubleshooter.}{\v\cf6 %ICM_TRB}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_NAMEPWD2 }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_NAMEPWD2}}Contact customer support for your service
\par \pard\plain \widctlpar \f4\fs20 If you have forgotten the name and password you use to log on to the service, contact customer support to get a new name and password.
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Close this troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_PHONENUM }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_PHONENUM}}Select a phone number from Phone Book
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the logon{\cs49\b }dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\b Properties} dialog box, next to {\b Phone number}, click {\cs49\b Phone Book}.
\par 3\tab Change the settings in {\cs49\b Service type}, {\cs49\b Country or Region}, and {\cs49\b State or Province}{\cs49 ,} as needed.
\par 4\tab In {\cs49\b Access numbers}, click the phone number you want.
\par 5\tab Click {\cs49\b OK} in two places, as prompted.
\par 6\tab In the logon dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Notes
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc bullet.bmp\}\tab You can also assign a backup number to dial (in case the first phone number is busy), or you can type a number instead of selecting one from {\b Phone Book}. If you type a
number, you must include any dialing rules (such as numbers required to access external or long-distance lines) because Connection Manager dialing rules are automatically applied only to numbers selected from {\b Phone Book}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 \{bmc bullet.bmp\}\tab If {\cs49\b Phone Book} is unavailable, contact customer support for your service and ask for alternate phone numbers.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_ERRMSG)\}{\uldb \tab No. I get another message in }{\cs49\b\uldb Connection status}{\uldb .}{\v\cf6 %ICM_TRB_ERRMSG}
\par \{button ,JumpID(>proc4,ICM_TRB_NUMMODEMS)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_NUMMODEMS}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_NUMMODEMS }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_NUMMODEMS}}
Is there more than one connection device available?
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the logon dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\b Properties} dialog box, click the arrow in {\cs49\b Connect using}{\cs49 to list the available connection devices}.
\par 3\tab Are there two or more connection devices listed?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB_MULTMODEMS)\}{\uldb \tab Yes, at least two connection devices are available on my computer.}{\v\cf6 %ICM_TRB_MULTMODEMS>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)\}{\uldb \tab No, there is only one connection device listed.}{\v\cf6 %ICM_TRB_REINSTALL_MODEM>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_MULTMODEMS }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_MULTMODEMS}}Select a different modem
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the logon dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\b Properties} dialog box, in {\cs49\b Connect using}{\cs49 ,} click the modem you want to use.
\par 3\tab Click {\cs49\b OK}{\cs49 ,} and then click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_REINSTALL_MODEM>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_CLOSEPROGS }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_CLOSEPROGS}}Close other programs
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Close all programs that might be using the same communication port as your modem, such as any fax software, HyperTerminal, or Phone Dialer.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the logon dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_MODEM_ONOFF)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_MODEM_ONOFF}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_CHKCABLES2 }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_CHKCABLES2}}Check your cables
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Make sure the {\i Wall} or {\i Line} end of your modem cable is connected to a telephone service jack in the wall and that the modem cable is connected both to your modem and to your computer.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab If you are using an external modem, make sure that it is turned on.
\par 3\tab Make sure all cables are securely connected.
\par 4\tab Verify that your telephone cable is working by trying it with your telephone or replacing it with a cable that you know works.
\par 5\tab In the {\cs49 logon} dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_MODEM_ONOFF)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_MODEM_ONOFF>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_MODEM_ONOFF }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_MODEM_ONOFF}}Reset power to the external modem
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab If you are using an external modem, leave your computer turned on while you turn your modem off and then on.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\cs49 logon} dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_REINSTALL_MODEM}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_REINSTALL_MODEM }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_REINSTALL_MODEM}}
Uninstall and reinstall your modem
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Click here {\uldb \{bmc shortcut.bmp\}}{\v\cf6 !ExecFIle(modem.cpl,Modems)} to open the {\b Modems Properties} dialog box.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab Select the modem you are trying to use to log on to the service, and then click {\cs49\b Remove}.
\par 3\tab Click {\cs49\b Add}, and then reinstall the modem.
\par 4\tab Try logging on to the service again.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_ERRMSG)\}{\uldb \tab No. I get another message in }{\cs49\b\uldb Connection status}{\uldb .}{\v\cf6 %ICM_TRB_ERRMSG}
\par \{button ,JumpID(>proc4,ICM_TRB_GIVEUP_MODEM)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_GIVEUP_MODEM}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_CHKCABLES }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_CHKCABLES}}Check your cables
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Make sure the {\i Wall} or {\i Line} end of your modem cable is connected to a telephone service jack and that the modem cable is connected both to your modem and to your computer.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab If you are using an external modem, make sure that it is turned on.
\par 3\tab Make sure all cables are securely connected.
\par 4\tab Verify that your telephone cable is working by trying it with your telephone or replacing it with a cable that you know works.
\par 5\tab In the logon dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_TONE_LISTEN)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_TONE_LISTEN>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_TONE_LISTEN }{\cs20\up6 #{\footnote \pard\plain \widctlpar \f4\fs20 {\cs20\b\up6 #}{\b }ICM_TRB_TONE_LISTEN}}Listen for a dial tone
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Click here {\uldb \{bmc shortcut.bmp\}}{\v\cf6 !ExecFIle(modem.cpl,Modems)} to open the {\b Modems Properties} dialog box.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab Select the modem you are using, and then click {\cs49\b Properties}.
\par 3\tab If {\cs49\b Speaker volume} is available, make sure it is not set to {\cs49\b Low }or {\cs49\b Off}, and then click {\b OK}.
\par 4\tab In the {\cs49\b Modems Properties} dialog box, click {\cs49\b Close}.
\par 5\tab In the {\cs49 logon} dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did you hear a dial tone?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB_TONEPULSE)\}{\uldb \tab Yes. What should I do next?}{\v\cf6 %ICM_TRB_TONEPULSE>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_NODIALTONE)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_NODIALTONE>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_TONEPULSE }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_TONEPULSE}}Check the tone/pulse dialing setting
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the logon dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\b Properties} dialog box, click {\cs49\b Dialing Rules}.
\par 3\tab Under {\b When dialing from here}, make sure the selection for {\cs49\b Tone dialing} or {\cs49\b Pulse dialing} is correct for your telephone system.
\par 4\tab Click {\cs49\b OK} in two places, as prompted.
\par 5\tab In the {\cs49 logon} dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_BADMODEM)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_BADMODEM>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_BADMODEM }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_BADMODEM}}You might have an incompatible modem
\par \pard\plain \widctlpar \f4\fs20 Your modem might be incompatible with your telephone system.
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc onestep.bmp\}\tab For more information, see the documentation that comes with your modem.
\par \pard\plain \s26\li302\sb60\widctlpar\tx302 \f4\fs20 You can also try contacting your telephone company or your telephone system administrator.
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB)\}{\uldb \tab Go back to the beginning of the troubleshooter.}{\v\cf6 %ICM_TRB>proc4}
\par \{button ,CloseWindow("proc4")\}{\uldb \tab Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_NODIALTONE }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_NODIALTONE}}Contact your te
lephone company or telephone system administrator
\par \pard\plain \widctlpar \f4\fs20 If you do not hear a dial tone, your organization or telephone might not support this type of outside call, or you might need to dial an additional access code.
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc onestep.bmp\}\tab Contact your local telephone company or telephone system administrator.
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB)\}{\uldb \tab Go back to the beginning of the troubleshooter.}{\v\cf6 %ICM_TRB>proc4}
\par \{button ,CloseWindow("proc4")\}{\uldb \tab Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_REDIAL }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_REDIAL}}Try the call again
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc onestep.bmp\}\tab
If you have successfully connected to the service from this computer before and you are using the same modem at the same location, the telephone line might be busy. Try again later.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_CHANGE_NUMBER>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_CHANGE_NUMBER }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_CHANGE_NUMBER}}Try a different phone number
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the {\cs49 logon} dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\cs49\b Properties} dialog box, next to {\b Phone number}, click {\cs49\b Phone Book}.
\par 3\tab Verify the {\b Country or Region} and {\b State or Province} selections, and then, in {\cs49\b Access numbers}, select a new phone number.
\par 4\tab Click {\cs49\b OK} in two places, as prompted.
\par 5\tab In the {\cs49 logon} dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Note
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc bullet.bmp\}\tab If {\cs49\b Phone Book} is unavailable, contact customer support for your service and ask for the alternate phone numbers.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_GIVEUP)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_GIVEUP}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_OPERMSG }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_OPERMSG}}What operator message do you get?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB_LONGDISTANCE)\}{\uldb \tab I get a message indicating that this call must be dialed as a long-distance call.}{\v\cf6 %ICM_TRB_LONGDISTANCE>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)\}{\uldb \tab I get a different operator message.}{\v\cf6 %ICM_TRB_CHANGE_NUMBER>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_LONGDISTANCE }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_LONGDISTANCE}}Specify the call as long distance
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the {\cs49 logon} dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\cs49\b Properties} dialog box, click {\cs49\b Dialing Rules}{\cs49 .
\par 3.\tab In }{\cs49\b The area code is}{\cs49 , enter }{\cs49\b 000}{\cs49
so that Connection Manager will treat this as a long-distance number. This is necessary to correctly dial long-distance numbers that have the same area code as the number from which you are dialing.}
\par 4\tab Click {\cs49\b OK}, and then click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Note
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc bullet.bmp\}\tab If you type a phone number into {\cs49\b Phone number} or {\cs49\b Backup number} instead of selecting a phone number in {\b Phone Book}, the dialing rules you select in the {
\cs49\b Dialing Rules} dialog box are not applied. If you edit a number from {\b Phone Book}, the dialing rules are not applied.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_CHANGE_NUMBER>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_DIALINGPROP }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_DIALINGPROP}}
Check the dialing settings for your location
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the{\cs49 logon} dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\cs49\b Properties} dialog box, click {\cs49\b Dialing Rules}.
\par 3\tab Under {\b How I dial from this location}, make sure the settings are correct for your telephone system.
\par \pard\plain \s26\li302\sb60\widctlpar\tx302 \f4\fs20 For example, some company telephone systems require you to dial 9 to make a local call outside of the company.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 4\tab Make sure the setting for {\cs49\b Tone dialing} or {\cs49\b Pulse dialing} is correct for your telephone system.
\par 5\tab Click {\cs49\b OK} in two places, as prompted.
\par 6\tab In the logon dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Note
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc bullet.bmp\}\tab If you type a phone number into {\cs49\b Phone number} or {\cs49\b Backup number} instead of selecting a phone number in {\b Phone Book}, the dialing rules you select in the {
\cs49\b Dialing Rules} dialog box are not applied. You must type the dialing codes in {\cs49\b Phone number} or {\cs49\b Backup number} as part of any phone number that is not taken from {\b Phone Book}. If you edit a number from {\b Phone Book}
, the dialing rules are not applied.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_CHANGE_NUMBER>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_SETCALLWAIT }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_SETCALLWAIT}}Check the call-waiting setting
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the {\cs49 logon} dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\cs49\b Properties} dialog box, click{\cs49\b Dialing Rules}.
\par 3\tab If your telephone system has call waiting, turn it off using the procedure defined by your telephone system.
\par \pard\plain \s26\li302\sb60\widctlpar\tx302 \f4\fs20
For example, for many telephone systems, *70 temporarily turns off call waiting. The appropriate procedure can usually be found in the front of the phone book provided for your telephone system. If you are not sure what value to use, contact your telephon
e company or your telephone system administrator.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 4\tab Click {\cs49\b OK} in two places, as prompted.
\par 5\tab In the{\cs49 logon} dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_MODEM_DIAG)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_MODEM_DIAG>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_MODEM_SET }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_MODEM_SET}}Check error and flow control settings
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Click here {\uldb \{bmc shortcut.bmp\}}{\v\cf6 !ExecFIle(modem.cpl,Modems)} to open the {\cs49\b Modems Properties}{\cs49 dialog box.}
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab Select the modem you are using, click {\cs49\b Properties}, and make sure the {\cs49\b Only connect at this speed} check box is cleared (not selected).
\par 3\tab If {\cs49\b Speaker volume} is available, make sure the volume is not set to {\cs49\b Low} or {\b Off}.
\par \pard\plain \s26\li302\sb60\widctlpar\tx302 \f4\fs20 Listening to the modem speaker can help you troubleshoot problems with your modem.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 4\tab On the {\cs49\b Connection} tab of the {\cs49\b Properties} dialog box, click {\cs49\b Advanced}, and confirm the following settings:
\par \pard\plain \s25\fi-158\li461\sb48\widctlpar\tx461 \f4\fs20 \{bmc bullet.bmp\}\tab If the {\cs49\b Use error control} and {\cs49\b Compress data} check boxes are available, make sure that they are selected, and that the {\cs49\b Required to connect}
check box is cleared (not selected).
\par \{bmc bullet.bmp\}\tab If the {\cs49\b Use flow control} and {\cs49\b Hardware (RTS/CTS)} check boxes are available, make sure they are selected.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 5\tab Click {\cs49\b Record a log file}{\cs49 ,} to create a log file named Modemlog.txt in your Windows folder.
\par \pard\plain \s26\li302\sb60\widctlpar\tx302 \f4\fs20 A log file is useful if you have to call customer support for your service.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 6\tab Click {\cs49\b OK} in two places, as prompted, and then, in the {\cs49\b Modems Properties} dialog box, click {\cs49\b Close}.
\par 7\tab In the logon dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_RESTART)\}{\uldb \tab Error and flow control settings are not available.}{\v\cf6 %ICM_TRB_RESTART>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_OS)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_OS>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_OS }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_OS}}Which operating system are you running?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB_MODEM_DIAG)\}{\uldb \tab Windows\~95 or later.}{\v\cf6 %ICM_TRB_MODEM_DIAG>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_RESTART)\}{\uldb \tab Windows\~NT Workstation or Windows\~NT Server.}{\v\cf6 %ICM_TRB_RESTART>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_MODEM_DIAG }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_MODEM_DIAG}}
Run modem diagnostics and adjust maximum speed
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Close all programs that use the communication port that is currently selected.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab Click here {\uldb \{bmc shortcut.bmp\}}{\v\cf6 !ExecFIle(modem.cpl,Modems)} to open the {\cs49\b Modems Properties}{\cs49 dialog box.}
\par 3\tab If the {\cs49\b Diagnostics} tab appears, click the communication port you are using. (If the {\cs49\b Diagnostics} tab is unavailable, skip the remainder of this procedure and click {\b No. What else could be wrong?}
to continue with the troubleshooter.)
\par 4\tab Click {\cs49\b More Info}, note the highest speed, and then click {\b OK}.
\par \pard\plain \s26\li302\sb60\widctlpar\tx302 \f4\fs20 The port information section contains the highest speed your UART (Universal Asynchronous Receiver Transmitter) can support.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 5\tab On the {\cs49\b General} tab, click {\cs49\b Properties}, and set the maximum speed to the highest speed listed in Step 4.
\par 6\tab Click {\cs49\b OK}, and then, in the {\cs49\b Modems Properties} dialog box, click {\cs49\b Close}.
\par 7\tab In the{\cs49 logon} dialog box, click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_RESTART)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_RESTART>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_RESTART }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_RESTART}}Restart your computer
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Close all programs that are currently running on your computer.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab Shut down and restart your computer.
\par 3\tab Start{\*\atrfstart 970061716} the service {\*\atrfend 970061716}and try again.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_REINSTALL_CM)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_REINSTALL_CM>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_REINSTALL_CM }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_REINSTALL_CM}}Uninstall and reinstall the service
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab On the desktop, right-click the icon for your service.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab On the shortcut menu, click {\cs49\b Delete.}
\par 3\tab Reinstall the service and try again.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_GIVEUP)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_GIVEUP>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_CHKIDPWD }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_CHKIDPWD}}Check your user name and password
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc onestep.bmp\}\tab Make sure you typed your user name and password correctly. Passwords are case sensitive. Before entering your password, be sure CAPS LOCK is not on.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_GIVEUP)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_GIVEUP>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_PHONE_PICKUP_DIS }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_PHONE_PICKUP_DIS}}
Check whether someone else is trying to use the same telephone line
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc onestep.bmp\}\tab If someone else picks up a telephone that uses the same telephone line as your modem, this interrupts your connection. After the other person hangs up the telephone, click {
\cs49\b Connect}{\cs49 }in the logon dialog box to reconnect.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_SETCALLWAIT)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_SETCALLWAIT>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_PHONE_PICKUP_CARRIER }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_PHONE_PICKUP_CARRIER}}
Redial the current phone number
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc onestep.bmp\}\tab In the logon dialog box, click {\cs49\b Connect} to try logging on to the service with the current phone number. If necessary, click {\b Connect} again a few times.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER2)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_}{\v\f5\cf6 CHANGE}{\v\cf6 _NUMBER2>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_CHANGE_NUMBER2 }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_CHANGE_NUMBER2}}Try a different phone number
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab In the logon dialog box, click {\cs49\b Properties}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab In the {\cs49\b Properties} dialog box, next to {\b Phone number}, click {\cs49\b Phone Book}.
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 3\tab Verify the {\b Country or Region} and {\b State or Province} selections, and then, in {\cs49\b Access numbers}, select a new phone number.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 4\tab Click {\cs49\b OK} in two places, as prompted, and then click {\cs49\b Connect}.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Note
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 \{bmc bullet.bmp\}\tab If {\cs49\b Phone Book} is unavailable, contact customer support for your service and ask for alternate phone numbers.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_MODEM_SET)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_MODEM_SET}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_LOGON }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_LOGON}}Log on to Windows
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Click {\cs49\b Start}, and then click {\cs49\b Shut Down}.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab Click {\cs49\b Close all programs and log on as a different user}.
\par 3\tab Click {\cs49\b Yes}.
\par 4\tab Follow the instructions on the screen for logging on to Windows.
\par 5\tab When prompted, enter your user name and password.
\par 6.\tab Start Connection Manager, enter your {\b User name} and {\b Password}, and then select the {\b Save Password} check box.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_GIVEUP_PHONE)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_GIVEUP_PHONE}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_GIVEUP }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_GIVEUP}}Next steps
\par \pard\plain \widctlpar \f4\fs20 You have a problem that this troubleshooter can{\revdttm1713453830 not}
help you solve. The network or the server to which you are trying to connect might be offline for updates or repairs. Wait for a while, and then try connecting again. If necessary, try dialing a different number.
\par If you still encounter problems, contact customer support for your service.
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB)\}{\uldb \tab Go back to the beginning of this troubleshooter.}{\v\cf6 %ICM_TRB>proc4}
\par \{button ,CloseWindow("proc4")\}{\uldb \tab Close this troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_GIVEUP_PHONE }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_GIVEUP_PHONE}}Next steps
\par \pard\plain \widctlpar \f4\fs20 You have a problem that this troubleshooter cannot help you solve. Your phone book file might be damaged, or there might a problem with the access numbers in your area.
\par For more information, contact customer support for your service.
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB)\}{\uldb \tab Go back to the beginning of this troubleshooter.}{\v\cf6 %ICM_TRB>proc4}
\par \{button ,CloseWindow("proc4")\}{\uldb \tab Close this troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_GIVEUP_MODEM }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_GIVEUP_MODEM}}Next steps
\par \pard\plain \widctlpar \f4\fs20 You have a problem that this troubleshooter cannot help you solve. Your modem might be damaged, or there might a problem with your system configuration.
\par For more information, contact customer support for your service.
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB)\}{\uldb \tab Go back to the beginning of this troubleshooter.}{\v\cf6 %ICM_TRB>proc4}
\par \{button ,CloseWindow("proc4")\}{\uldb \tab Close this troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \pard\plain \s15\fi-187\li274\sl-120\slmult0\widctlpar\brdrb\brdrs\brdrw15\brsp20 \tx302 \f4\fs20
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)\}{\uldb \tab Contact customer support}{\v\cf6 %ICM_TRB_CUSTSUP_NUMS>moreinfo}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_TUNNEL_OS }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_TUNNEL_OS}}Which operating system are you running?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,JumpID(>proc4,ICM_TRB_TUNNEL)\}{\uldb \tab Windows\~95 or later.}{\v\cf6 %ICM_TRB_TUNNEL>proc4}
\par \{button ,JumpID(>proc4,ICM_TRB_TUNNEL_RCV_ONLY_NT)\}{\uldb \tab Windows\~NT Workstation or Windows\~NT Server.}{\cf6 }{\v\cf6 %ICM_TRB_TUNNEL_RCV_ONLY_NT>proc4}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_TUNNEL_RCV_ONLY_NT}{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_TUNNEL_RCV_ONLY_NT}}
Check your VPN adapter settings
\par \pard\plain \widctlpar \f4\fs20 If you are using Windows\~NT Workstation or Windows\~NT Server and a VPN adapter:
\par \pard\plain \s23\fi-187\li302\widctlpar\tx302 \f4\fs20 1\tab Click here {\uldb \{bmc shortcut.bmp\}}{\v\cf6 !ExecFIle(ncpa.cpl)} to open the{\b Network }dialog box.
\par \pard\plain \s24\fi-187\li302\sb48\widctlpar\tx302 \f4\fs20 2\tab On the {\b Services} tab, click {\b Remote Access Service}, and then click {\b Properties}.
\par 3\tab In the{\b Remote Access Setup} dialog box, select your VPN adapter (device RASPPTPM), and then click {\b Configure}. If the list does not contain the VPN adapter, click {\b Add}, select it from {\b RAS Capable Devices}, and then click {\b OK}.
\par 4\tab In the {\b Configure Port Usage} dialog box, click {\b Dial out only}, and then click {\b OK}.
\par 5\tab Click {\b Network}.
\par 6\tab In the {\b Network Configuration} dialog box, ensure that {\b TCP/IP} is selected, and then click {\b OK}.
\par 7\tab Click {\b Continue}, click {\b Close}, and then click {\b Yes} when prompted, to restart your computer.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_GIVEUP)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_GIVEUP}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_TUNNEL }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_TUNNEL}}Contact your network administrator
\par \pard\plain \widctlpar \f4\fs20 You might be missing some software required for connecting to your private network using a VPN connection. For information about obtaining this software, contact your network administrator.
\par \pard\plain \s2\sb120\widctlpar \b\f4\fs20 Did this fix the problem?
\par \pard\plain \s46\fi-317\li432\sb120\widctlpar\tx432\tx576 \f4\fs20 \{button ,CloseWindow("proc4")\}{\uldb \tab Yes. Close the troubleshooter.}{\v\cf6 %!CLOSEWINDOW("proc4")}
\par \{button ,JumpID(>proc4,ICM_TRB_GIVEUP_PHONE)\}{\uldb \tab No. What else could be wrong?}{\v\cf6 %ICM_TRB_GIVEUP_PHONE}
\par \pard\plain \s43\li115\ri130\sb120\sa40\sl-240\slmult0\widctlpar \b\f7\fs16 {\b0\up6 \page }{\v\cf6 ICM_TRB_CUSTSUP_NUMS }{\cs20\up6 #{\footnote \pard\plain \s21\widctlpar \f4\fs20 {\cs20\up6 #} ICM_TRB_CUSTSUP_NUMS}}Contact customer support
\par \pard\plain \widctlpar \f4\fs20 Contact customer support for your service, using the telephone numbers provided in your service documentation or sign-up information.
\par
\par }