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232 lines
9.0 KiB
232 lines
9.0 KiB
<html>
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<head>
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<title>Untitled Document</title>
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
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<script language="JavaScript">
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<!--
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function MM_goToURL() { //v3.0
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var i, args=MM_goToURL.arguments; document.MM_returnValue = false;
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window.navigate(args[0]);
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}
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//-->
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</script>
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</head>
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<body bgcolor="#FFFFFF">
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<div id=idStep4>
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<table width="450" border="0" cellspacing="0" cellpadding="0" height="450">
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<tr valign="top">
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<td height="354"> <font face="Arial, Helvetica, sans-serif" size="+1" color="#666666">Remote
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Control</font><font face="Arial, Helvetica, sans-serif" color="#000000" size="2">
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</font> <font face="Arial, Helvetica, sans-serif" size="+1" color="#666666">
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- </font><font face="Arial, Helvetica, sans-serif" color="#666666">Asking for PSS Help
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</font><font face="Arial, Helvetica, sans-serif" color="#000000" size="2"><font color="#666666"></font></font>
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<table width="100%" border="0" cellspacing="0" cellpadding="0">
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<tr valign="top">
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<td height="39">
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<!--
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<table width="100%" border="0" cellspacing="0" cellpadding="10">
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<tr>
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<td>
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<p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Your
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helper will be sent an email explaining </font><font face="Arial, Helvetica, sans-serif" color="#000000" size="2"><font face="Verdana, Arial, Helvetica, sans-serif">Remote
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Control </font></font><font face="Verdana, Arial, Helvetica, sans-serif" size="2">
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and instructing them how to start the help session. Please
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fill out the invitation below.</font></p>
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</td>
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</tr>
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</table>
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-->
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</td>
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</tr>
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<tr valign="top">
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<td height="43"> <br>
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<table width="90%" border="1" cellspacing="0" cellpadding="0" bordercolorlight="#000000" bordercolordark="#FFFFFF" align="center">
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<tr bgcolor="#99CCFF">
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<td nowrap height="5">
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<table width="100%" border="0" cellspacing="0" cellpadding="0">
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<tr>
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<td width="65%">
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<div align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Problem
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Description</font></div>
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</td>
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<td width="35%">
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<div align="right"><font size="1"><img src="Help.gif" width="45" height="16" align="absmiddle"> </font></div>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td height="147">
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<table width="100%" border="0" cellspacing="8" cellpadding="0">
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<tr>
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<td width="68%" height="18"><font size="1" face="Verdana, Arial, Helvetica, sans-serif">FROM<b>
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<font face="Arial, Helvetica, sans-serif" color="#666666">(YOUR
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NAME)</font></b>
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<input type="text" id="idFrom" name="textfield222" size="60" maxlength="30">
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</font> </td>
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</tr>
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<tr>
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<td width="68%"> <font size="1" face="Verdana, Arial, Helvetica, sans-serif">MESSAGE
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TO PSS Support Engineer <font face="Arial, Helvetica, sans-serif" color="#666666"></font><br>
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</font><font face="Arial, Helvetica, sans-serif">
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<textarea id="idMsg" name="textarea" wrap="VIRTUAL" cols="45" rows="8">
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</textarea>
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</font><font size="1" face="Verdana, Arial, Helvetica, sans-serif">
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</font> </td>
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</tr>
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</table>
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<table width="100%" border="0" cellspacing="10" cellpadding="0">
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<tr>
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<td width="60%" valign="middle" bgcolor="E0E0E0">
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<div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1">MAKE
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HELP INVITATION EXPIRE</font></div>
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</td>
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<td width="35%" valign="top" nowrap><font face="Verdana, Arial, Helvetica, sans-serif" size="1">
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<select name="select2">
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<option>in 5 minutes</option>
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<option>in 30 minutes</option>
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<option>in 1 hour</option>
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<option>in 3 hours</option>
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<option>in 6 hours</option>
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<option selected>in 1 day</option>
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</select>
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</font></td>
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</tr>
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<!--
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<tr>
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<td width="60%" valign="middle" bgcolor="E0E0E0">
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<div align="center"><font size="1" face="Verdana, Arial, Helvetica, sans-serif">MAKE
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HELPER ENTER A PASSWORD <font face="Arial, Helvetica, sans-serif" color="#666666">(OPTIONAL)</font>
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</font></div>
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</td>
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<td width="35%" valign="top" nowrap><font size="1" face="Verdana, Arial, Helvetica, sans-serif">
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PASSWORD<br>
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<input type="password" id="idPass1" name="textfield2" size="18" maxlength="18">
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<br>
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CONFIRM PASSWORD<br>
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<input type="password" id="idPass2" name="textfield23" size="18" maxlength="18">
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</font></td>
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</tr>
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<tr>
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<td colspan="2" valign="top">
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<div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><font color="#000000">NOTE:
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If you use a password you will need to <a href="PassHelp.htm">give
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it to your helper</a>.</font></font></div>
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</td>
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</tr>
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-->
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</table>
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</td>
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</tr>
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</table>
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<div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><b> <font color="#0033CC"> </font></b></font></div>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr valign="bottom">
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<td height="2">
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<table width="350" border="0" cellspacing="0" cellpadding="0" align="center">
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<tr>
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<td width="135">
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<div align="center"><font face="Arial, Helvetica, sans-serif">
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<input type="submit" name="Submit222" value="< Back" onClick="MM_goToURL('RCscreen1.htm');return document.MM_returnValue">
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</font></div>
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</td>
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<td width="80">
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<div align="left"> </div>
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</td>
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<td width="135">
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<div align="center"><font face="Arial, Helvetica, sans-serif">
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<input type="submit" name="Submit23" value="Send Help Request" OnClick="DoSend()">
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</font></div>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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</div>
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</body>
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<Script Language=JavaScript>
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var oChannel = null;
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var oRCSession = null;
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var L_RCCHANNEL_MSG = "Please double click the attached file to launch Remote Control expert session.";
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var L_DESCRIPTION_MSG = "Problem description: ";
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var L_SUBJECT_MSG = "Remote Control Help Request from: ";
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function DoSend() {
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//
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if (parent.Init() == false)
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return false;
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var oRCSession = parent.oRCSession;
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var oChannel = parent.oChannel;
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sSalemID = oRCSession.ConnectParms;
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oRCSession.OnConnected = parent.onCallBackConnect;
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// save ticket locally
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oChannel.RecordIncident(parent.sEmail, sSalemID);
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//
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// Now set the attributes of the incident
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//
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Timeout = "undefined";
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var IncidentFile = oChannel.VendorDirectory + "\\rcPSS.MsRcIncident";
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oInc = parent.pchealth.CreateObject_Incident();
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oInc.UserName = idFrom.value;
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oInc.ProblemDescription = idMsg.value;
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oInc.RcTicket = sSalemID;
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//
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// TODO: only timeout is left to be added to Incident
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//
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//
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// Save incident OFF to an XML file
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//
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oInc.GetXML(IncidentFile);
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//
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// Upload the incident to the PSS Web.
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//
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try {
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obj = new ActiveXObject("UploadManager.MPCUpload");
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job = obj.CreateJob();
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//job.onStatusChange = job_onStatusChange;
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//job.onProgressChange = job_onProgressChange;
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job.Server = "http://steveshi04/pssDemo/UploadServer.dll";
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job.ProviderID = "RCHANDLER";
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job.GetDataFromFile( IncidentFile );
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job.Mode = 1; // foreground mode
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job.PersistToDisk = false;
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job.History = 0; //No history log
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job.Sig = "";
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job.ActivateAsync();
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// Open the last step: step4 and wait for connection from buddy
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PopupThanks();
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}
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catch (e) {
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alert("Upload failed: " + e.Description);
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}
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}
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function PopupThanks() {
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navigate("rcScreen4.htm");
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}
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</Script>
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</html>
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