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<HTML XMLNS:helpcenter><HEAD>#include "header.inc"#include "debug_decl.inc"#include "debug_js.inc"#include "constants.inc"
<helpcenter:context id=idCtx /><TITLE>Remote Assistance</TITLE><script id="script0" name="script0" LANGUAGE="Javascript" SRC="../../Common/Constants.js"> </script><script id="script1" name="script1" LANGUAGE="Javascript" SRC="../../Common/Common.js"> </script><meta http-equiv="MSThemeCompatible" content="Yes"><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"><LINK id="UI_StyleSheet" REL="stylesheet" TYPE="text/css" HREF="../../Css/rc.css"><LINK ID=Stylesheet_Ref4 href="hcp://system/css/shared.css" rel=STYLESHEET type=text/css>
<STYLE>.margins{ margin-top : 33px; margin-left : 33px; margin-right : 33px; margin-bottom : 0px;}</STYLE>
#ifdef _WIN64</HEAD><BODY scroll=no CLASS=margins><center id="idCenter" name="idCenter"><DIV id="idWin64Msg" name="idWin64Msg" CLASS="sys-font-heading4" height10> Remote Assistance is not supported in the 64-bit versions of Windows XP or the Windows Server 2003 family operating systems. </DIV></center></BODY>#else<!-- The SAF class factory object --><OBJECT classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7 height=0 id=oSAFClassFactory width=0></OBJECT>
<script LANGUAGE="Javascript">
//// Localizable constants, text and messages//var L_ERRNOUSERS_Text = "No Users are currently logged on.";var L_ERRMSG1_Text = "Please specify a valid IP address or computer name.";var L_ERRMSG2_Text = c_szError3;var L_ERRMSG3_Text = "The remote computer does not exist or is unavailable. Please make sure the computer name or IP address is correct.";var L_ERRMSG4_Text = c_szError3;var L_ERRMSG5_Text = c_szError3;var L_ERRMSG6_Text = c_szError2;
var L_ERRACCESSDENIED_Text = "Directly launching this page is not allowed. ";
//// Globals//var g_szRCTicket = null;var g_szUserName = null;var g_szDomainName = null;var g_szSessionId = null;var g_iExpiry = 5;
var g_oSAFRemoteDesktopConnection = null;var g_oSAFRemoteConnectionData = null;
var g_oUsersCollection = null;var g_nUsersLen = null;var g_oSessionsCollection = null;var g_nSessionsLen = null;
//// Enable debugging//g_bDebug = false;
#ifdef _BVTvar L_ConflictingCredentials_Text = "The credentials supplied for the novice user do not match any user currently logged on at the novice computer. Please choose the right user account to use.";
var gBVT = false;#endif
//// onLoad: Executed on load of the page//function onLoad(){ InitTrace(); TraceFunctEnter("onLoad"); try {#ifdef _BVT var szURL = document.URL; var i = szURL.indexOf("?", 1);
if( i > 0 ) { var szMode = szURL.slice(i+1); var j = szMode.indexOf("BVT"); if (j == 0) { gBVT = true; InitBVT(); idComputerName.value = g_szNoviceComputer; } else { gBVT = false; } } else { gBVT = false; }#endif
// // Set focus on idComputerName //#ifdef _BVT if( false == gBVT ) { setTimeout("idComputerName.focus()",250); }#else setTimeout("idComputerName.focus()",250);#endif // // Instantiate the RemoteDesktopConnection object // g_oSAFRemoteDesktopConnection = oSAFClassFactory.CreateObject_RemoteDesktopConnection();#ifdef _BVT if( true == gBVT ) { onConnect(); }#endif
} catch(error) { FatalError( L_RCCTL_Text, error ); }
TraceFunctLeave(); return;}
function onEnter(){ TraceFunctEnter("onEnter")
try { DebugTrace("window.event.keyCode: " + window.event.keyCode); if (window.event.keyCode == 13) { // // Send chat data to user // onConnect(); window.event.returnValue = false; } } catch(error) { FatalError( L_RCCTL_Text, error ); }}
//// onConnect: Establishes Connection with remote computer//function onConnect(){ var oUserObj = null; var oOption = null;
TraceFunctEnter("onConnect");
try { // // Valid computer name should be entered // if (idComputerName.value=="") { FatalError( L_ERRMSG1_Text, error ); } else {
if (g_oSAFRemoteDesktopConnection != null) { // // Connect to the remote computer and obtain SAFRemoteConnectionData // try { g_oSAFRemoteConnectionData = g_oSAFRemoteDesktopConnection.ConnectRemoteDesktop(idComputerName.value); } catch (error) { FatalError( error.description , error ); return; }
// // Enumerate the users on the remote computer // try { g_oUsersCollection = g_oSAFRemoteConnectionData.Users();
// // Obtain the number of current users on remote computer // g_nUsersLen = g_oUsersCollection.Count;
if( 0 == g_nUsersLen ) { FatalError( L_ERRNOUSERS_Text ); return; }
Layer2.className="Display"; Layer1.className="DisplayNone"; txtAddDisplay.value=idComputerName.value; spAddress1.innerText=idComputerName.value; btnStart.disabled=false; btnChange.focus();
for(i=1; i<= g_nUsersLen; i++) { // // Get a user from the collection // oUserObj = g_oUsersCollection.item(i); // // Create an OPTION for the drop down list to be SELECTED // oOption = document.createElement("OPTION"); oOption.text = oUserObj.DomainName + "\\" + oUserObj.UserName; oOption.value = oOption.text; document.all.optUser.add(oOption); } } catch (error) { FatalError( L_ERRMSG4_Text, error ); return; }
// // Enumerate the number of active TS sessions on remote computer // try { g_oSessionsCollection = g_oSAFRemoteConnectionData.Sessions();
// // Obtain the number of Active TS Sessions // g_nSessionsLen = g_oSessionsCollection.Count; } catch (error) { FatalError( L_ERRMSG5_Text, error); return; } } else { FatalError( L_ERRMSG2_Text ); return; }
#ifdef _BVT if( true == gBVT ) { onStart(); }#endif } } catch(error) { FatalError( L_RCCTL_Text, error ); } TraceFunctLeave(); return; }
//// onChange: Change computer name//function onChange(){ TraceFunctEnter("onChange");
try { window.navigate("Unsolicitedrcui.htm"); } catch(error) { FatalError( L_RCCTL_Text, error ); }
TraceFunctLeave(); return;}
//// onStart: Start Remote Assistance connection //function onStart(){ TraceFunctEnter("onStart"); var i = 0; var oSessionObj = null; var szAcct = null; var oOption = null; var iTimesLoggedOn = 0; var iSessionId = 0;
try {#ifdef _BVT if( true == gBVT ) { if( optUser.value.toUpperCase() != g_szNoviceCredentials.toUpperCase()) { alert( L_ConflictingCredentials_Text ); g_szNoviceCredentials = optUser.value; return; } }#endif // // Determine if the selected user is logged onto the machine multiple times // for(i=1; i<= g_nSessionsLen; i++) { oSessionObj = g_oSessionsCollection.item(i); // // Obtain domain\username // szAcct = oSessionObj.DomainName + "\\" + oSessionObj.UserName; // // Check if session belongs to user selected // if( szAcct == optUser.value ) { oOption = document.createElement("OPTION"); oOption.text = "login session " + oSessionObj.SessionID; oOption.value = oSessionObj.SessionID; document.all.optLoginSession.add(oOption); iSessionId = oSessionObj.SessionID; iTimesLoggedOn++; } }
#ifdef _ALLOWMULTIPLESESSIONS if( iTimesLoggedOn > 1 ) { Layer2.className = "DisplayNone"; btnStart.className = "DisplayNone"; username.innerText = szAcct; computername.innerText = idComputerName.value; btnContinue.style.display = ""; btnCancel.style.display = ""; Layer3.className = "Display"; spUser.innerText = optUser.value; rdOpt1.focus(); } else { optLoginSession.value = iSessionId; onContinue(); }#else optLoginSession.value = iSessionId; onContinue();#endif } catch(error) { FatalError( L_ERRMSG6_Text ); } TraceFunctLeave(); return;}
//// onCancel: Aborts UI//function onCancel(){ try { window.navigate("UnsolicitedRCUI.htm"); } catch(error) { FatalError( L_RCCTL_Text, error ); }}
//// onContinue: Invokes the helper UI//function onContinue(){ TraceFunctEnter("onContinue"); var szIncidentFile = null; var fso = null; var tempDir = null; var oInc = null;
try { // // Get the Username and domainname // var i = optUser.value.indexOf("\\"); g_szDomainName = optUser.value.slice(0, i); g_szUserName = optUser.value.slice(i+1);
// // Get Session Id //#ifdef _ALLOWMULTIPLESESSIONS g_szSessionId = optLoginSession.value;#else g_szSessionId = -1;#endif DebugTrace("g_szSessionId: " + g_szSessionId);
// // Create the Incident // oInc = oSAFClassFactory.CreateObject_Incident(); // // Set the username // oInc.UserName = g_szUserName;
// // Ticket is not encrypted // oInc.RCTicketEncrypted = false;
// // Get the ticket // DebugTrace("Calling oSAFRemoteConnectionData.ConnectionParms with arguments=" + idComputerName.value + ", " + g_szUserName + ", " + g_szDomainName + ", " + g_szSessionId); oInc.RcTicket = g_oSAFRemoteConnectionData.ConnectionParms( idComputerName.value, g_szUserName, g_szDomainName, g_szSessionId, "");
// // Create Dictionary items // var oDict = oInc.Misc; try { var d = new Date(); var iNow = Math.round(Date.parse(d)/1000); // // Expiry time // oDict.add("DtStart", iNow); oDict.add("DtLength", g_iExpiry);
// // IP Address // oDict.add("IP", idComputerName.value); oDict.add("Status", "Active");
// // Helper UI configuration // oDict.add("URA", 1);#ifdef _HELPCNT oDict.add("HelpCnt", 0);#endif
// // See if the Novice is connected over a Modem. //
try { var fModemConnected; fModemConnected = g_oSAFRemoteConnectionData.ModemConnected(idComputerName.value); if(fModemConnected) { // Add the info. that the novice is connected over slow link to the dictionary. // "L" represents "Link". If L=1 its a Slow Link a.k.a. Modem oDict.add("L",1); } } catch(e) { // Ignore the failure. By default the ModemConnected is FALSE. }
} catch (e) { FatalError(e.description); }
fso = new ActiveXObject("Scripting.FileSystemObject"); tempDir = fso.GetSpecialFolder( 2 ); szIncidentFile = tempDir + "\\UnsolicitedRA" + fso.GetTempName();
// // Save incident OFF to an XML file // oInc.GetXML(szIncidentFile); // // Launch the Helper UI // idCtx.minimized = true; var oShell = new ActiveXObject("WScript.Shell");#ifdef _PERF_OPTIMIZATIONS var szRAURL = GetWinDir() + '\\pchealth\\helpctr\\binaries\\helpctr.exe -Mode "hcp://system/Remote Assistance/raura.xml" -url "hcp://system/Remote Assistance/Interaction/Client/RcToolscreen1.htm"' + ' -ExtraArgument "IncidentFile=' + szIncidentFile + '"';#else var szRAURL = GetWinDir() + '\\pchealth\\helpctr\\binaries\\helpctr.exe -Mode "hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/raura.xml" -url "hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Interaction/Client/RcToolscreen1.htm?IncidentFile=' + szIncidentFile + '"';#endif oShell.Run( szRAURL, 1, true );
fso.DeleteFile( szIncidentFile );
#ifdef _BVT if( true == gBVT ) { oSAFClassFactory.close(); } else { // // Go back to start page // window.navigate("Unsolicitedrcui.htm"); }#else // // Go back to start page // window.navigate("Unsolicitedrcui.htm");#endif
} catch(error) { FatalError( L_ERRMSG6_Text, error ); }
TraceFunctLeave(); return;}</script>
</HEAD>
<BODY onload="onLoad();" id="idBody" name="idBody" tabindex=-1><Table id="T0" name="T0" border=0 class="MaxLayout" cellspacing=16 cellpadding=0> <TR id="TR0T0" name="TR0T0" >
<TD id="TD0TR0T0" name="TD0TR0T0" valign=top> <!-- Layer 1 --> <DIV id="Layer1" name="Layer1" class="MaxLayout"> <Table id="T0TD0TR0T0" name="T0TD0TR0T0" border=0 cellspacing=8 cellpadding=0 class="MaxWidth"> <TR id="TR0T0TD0TR0T0" name="TR0T0TD0TR0T0"> <TD id="TD0TR0T0TD0TR0T0" name="TD0TR0T0TD0TR0T0" class="sys-font-heading3 sys-rhp-color-title" colspan=2> Offer Remote Assistance </TD> </TR>
<TR id="TR1T0TD0TR0T0" name="TR1T0TD0TR0T0"> <TD id="TD0TR1T0TD0TR0T0" name="TD0TR1T0TD0TR0T0" class="sys-font-body sys-color-body" colspan=2> With Remote Assistance, you can offer help to a local area network user if you have administrative privileges and know the computer name or IP address. When you start Remote Assistance, you can view the user's screen, chat in real time, and work from a remote location on the user's computer. <P id="p0" name="p0"> Type or paste the computer name or IP address: </TD> </TR>
<TR id="TR2T0TD0TR0T0" name="TR2T0TD0TR0T0"> <TD id="TD0TR2T0TD0TR0T0" name="TD0TR2T0TD0TR0T0"> <INPUT type=text class="sys-font-body sys-color-body MaxWidth" name="idComputerName" id="idComputerName" onkeypress="onEnter()" title="Type or paste the computer name or IP address" size=47 tabindex=1> </TD> <TD id="TD1TR2T0TD0TR0T0" name="TD1TR2T0TD0TR0T0" align="left" style="width:20%"> <BUTTON class="styBtnWidth sys-font-body sys-color-body" name="btnConnect" id="btnConnect" onClick="onConnect();" title="Connect" tabindex=2 accesskey="C"><u>C</u>onnect </BUTTON> </TD> </TR> </Table> </Div>
<!-- End of Layer 1 --> <!-- Layer 2 --> <DIV id="Layer2" name="Layer2" class="DisplayNone"> <Table id="T1TD0TR0T0" name="T1TD0TR0T0" border=0 cellspacing=8 cellpadding=0 class="Maxwidth"> <TR id="TR0T1TD0TR0T0" name="TR0T1TD0TR0T0"> <TD id="TD0TR0T1TD0TR0T0" name="TD0TR0T1TD0TR0T0" class="sys-font-heading3 sys-rhp-color-title" colspan=2> Offer Remote Assistance </TD> </TR>
<TR id="TR1T1TD0TR0T0" name="TR1T1TD0TR0T0"> <TD id="TD0TR1T1TD0TR0T0" name="TD0TR1T1TD0TR0T0" class="sys-font-body sys-color-body" colspan=2> With Remote Assistance, you can offer help to a local area network user if you have administrative privileges and know the computer name or IP address. When you start Remote Assistance, you can view the user's screen, chat in real time, and work from a remote location on the user's computer. <P id="p1" name="p1"> You are connected to: </TD> </TR>
<TR id="TR2T1TD0TR0T0" name="TR2T1TD0TR0T0"> <TD id="TD0TR2T1TD0TR0T0" name="TD0TR2T1TD0TR0T0"> <INPUT type="text" class="sys-font-body sys-color-body MaxWidth" name="txtAddDisplay" readonly id="txtAddDisplay" tabindex=-1> </TD> <TD id="TD1TR2T1TD0TR0T0" name="TD1TR2T1TD0TR0T0" align="left" style="width:20%"> <BUTTON class="styBtnWidth sys-font-body sys-color-body" name="btnChange" id="btnChange" onClick="onChange();" tabindex=3 accesskey="h">C<u>h</u>ange </BUTTON> </TD> </TR>
<TR id="TR3T1TD0TR0T0" name="TR3T1TD0TR0T0"> <TD id="TD0TR3T1TD0TR0T0" name="TD0TR3T1TD0TR0T0" colspan=2> </TD> </TR>
<TR id="TR4T1TD0TR0T0" name="TR4T1TD0TR0T0"> <TD id="TD0TR4T1TD0TR0T0" name="TD0TR4T1TD0TR0T0" colspan=2 class="sys-font-body sys-color-body" > Several users are logged onto "<SPAN id="spAddress1" name="spAddress1"> </SPAN>". Select the user you want to assist: </TD> </TR>
<TR id="TR5T1TD0TR0T0" name="TR5T1TD0TR0T0"> <TD id="TD0TR5T1TD0TR0T0" name="TD0TR5T1TD0TR0T0" colspan=2> <SELECT name="optUser" id="optUser" class="sys-font-body sys-color-body" style="width:80%" tabindex=4> <!-- Options dynamically created --> </SELECT> </TD> </TR> </Table> </DIV> <!-- End of Layer 2 --> <!-- Layer 3 --> <DIV id="Layer3" name="Layer3" class="DisplayNone" > <table id="T2TD0TR0T0" name="T2TD0TR0T0" border=0 class="MaxWidth" cellspacing=6 cellpadding=0> <tr id="TR0T2TD0TR0T0" name="TR0TR0T2TD0TR0T0"> <td id="TD0TR0T2TD0TR0T0" name="TD0TR0T2TD0TR0T0" style="width:5%"> <IMG id="I0TD0TR0T2TD0TR0T0" name="I0TD0TR0T2TD0TR0T0" src="../../Common/icon_warning_32x.gif"></IMG> </td>
<td id="TD1TR0T2TD0TR0T0" name="TD1TR0T2TD0TR0T0" class="sys-font-body sys-color-body" > <SPAN id="S1TD1TR0T2TD0TR0T0" name="S1TD1TR0T2TD0TR0T0" class="sys-font-body sys-color-body"> "<SPAN id="spUser" name="spUser"> </SPAN>" is logged onto more than once </SPAN> </td> </tr>
<tr id="TR1T2TD0TR0T0" name="TR1T2TD0TR0T0"> <TD id="TD0TR1T2TD0TR0T0" name="TD0TR1T2TD0TR0T0" class="sys-font-body sys-color-body" > <Span id="s3" name="s3" style="width:5px"> </Span> <INPUT type="radio" name="rdOption" id="rdOpt1" value="rdOpt1" checked tabindex=5> </TD> <TD id="TD1TR1T2TD0TR0T0" name="TD1TR1TR0T2TD0TR0T0" class="sys-font-body sys-color-body" > <Label id="l0" name="l0" class="sys-font-body sys-color-body" For="rdOpt1" >Start Remote Assistance for each instance that <Span id="username" name="username"> </Span> is logged on to <Span id="computername" name="computername"> </Span></Label> </td> </tr>
<tr id="TR2T2TD0TR0T0" name="TR2T2TD0TR0T0"> <td id="TD0TR2T2TD0TR0T0" name="TD0TR2T2TD0TR0T0" class="sys-font-body sys-color-body" > <Span id="s2" name="s0" style="width:5px"> </Span> <INPUT type="radio" name="rdOption" id="rdOpt2" value="rdOpt2" tabindex=6> </TD> <TD id="TD1TR2T2TD0TR0T0" name="TD1TR2T2TD0TR0T0" class="sys-font-body sys-color-body" > <Label id="l1" name="l1" class="sys-font-body sys-color-body" For="rdOpt2">Select a logon number</Label> </td> </tr> <tr id="TR3T2TD0TR0T0" name="TR3T2TD0TR0T0"> <td id="TD0TR3T2TD0TR0T0" name="TD0TR3T2TD0TR0T0"> </td> <td id="TD1TR3T2TD0TR0T0" name="TD1TR3T2TD0TR0T0"> <SELECT name="optLoginSession" id="optLoginSession" class="sys-font-body sys-color-body" style="WIDTH: 90%;" tabindex=7> <!-- Options dynamically created --> </SELECT> </td> </tr> </table> </DIV> <!-- End of Layer 3 --> </TD> </TR> <TR id="TR1T0" name="TR1T0"> <TD id="TD0TR1T0" name="TD0TR1T0" colspan=3 style="padding-left:7px;padding-right:7px;"> <HR id="TD0TR1T0" name="TD0TR1T0" style="visibility:visible"> </TD> </TR>
<TR> <TD id="t0" name="t0" align="right" valign="top"> <!-- Ctrl Layer --> <BUTTON name="btnStart" id="btnStart" class="sys-font-body sys-color-body" onClick="onStart();" Disabled tabindex=8 accesskey="S"> <u>S</u>tart Remote Assistance </BUTTON> <Span id="s0" name="s0" style="width:5px;display:none"> </Span> <BUTTON style="display:none" name="btnContinue" id="btnContinue" class="sys-font-body sys-color-body" onClick="onContinue();" tabindex=9 accesskey="N"> Co<u>n</u>tinue </BUTTON><Span id="s1" name="s1" style="width:5px"> </Span> <BUTTON name="btnCancel" id="btnCancel" onClick="onCancel();" tabindex=10 class="sys-font-body sys-color-body" accesskey="L" style="display:none" > Cance<u>l</u> </BUTTON> <!-- End of Ctrl Layer --> </TD> </TR> </Table> </BODY>#endif // _WIN64</HTML>
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