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<HTML> <HEAD> <TITLE> Vis�o geral do Windows XP Professional </TITLE> <META content="Microsoft, Windows XP, WindowsXP, WinXP, Whistler, Professional, evaluation, overview, business, reliability, performance, productivity, digital media, communication, collaboration, mobility, voice, videoconferencing, application sharing, remote desktop, help, support, Messenger, .NET, secure, easy to use" name=KEYWORDS> <META content="Learn how Windows XP Professional delivers the new standard in reliability and performance." name=DESCRIPTION> <META content=PT-BR name=MS.LOCALE> <META http-equiv=Content-Type content=text/html;charset=iso-8859-1> <META content=TEMPLATE=navpage name=DTC_TEMPLATE> <META http-equiv=PICS-Label content='(PICS-1.1 "http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server" by "[email protected]" r (n 0 s 0 v 0 l 0))'> <SCRIPT src="http://www.microsoft.com/products/shared/global.js" type=text/javascript> </SCRIPT> <LINK href="/library/flyoutmenu/default.css" type=text/css rel=stylesheet> <LINK href="http://www.microsoft.com/windows/css.asp?template=HP" type=text/css rel=stylesheet> <!--<LINK href="css.htm" type=text/css rel=stylesheet>
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//--> </SCRIPT> <!-- End: ToolBar V2.0--> </SPAN> <A name=top></A> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD bgColor=#ffffff height=1> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD vAlign=top> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD width="100%"> <TABLE cellSpacing=0 cellPadding=20 border=0> <TBODY> <TR> <TD id="idTDToolbar2" style="PADDING-RIGHT: 20px; PADDING-LEFT: 20px; PADDING-BOTTOM: 20px; PADDING-TOP: 11px"> <!-- --> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> </TD> </TR> <TR> <TD> <SPAN id=donotprint> <IMG height=3 src="/products/shared/images/ts.gif" width=1> </SPAN> </TD> </TR> <TR> <TD> <H1 id="idH1RA" class=navpages>Assist�ncia remota</H1></TD> </TR> <TR> <TD> <P id="idPRA1"> <b>Fornecer ajuda com a Assist�ncia remota</b></P> <P id="idPRA2"> �s vezes, a melhor maneira de resolver um problema � mostrar a solu��o. A 'Assist�ncia remota' � uma maneira conveniente de se conectar ao computador de um amigo (ambos devem estar executando o Microsoft Windows XP) para obter uma solu��o juntos. </P> <P id="idPRA3"> As informa��es a seguir se aplicam a usu�rios que receberam um convite da 'Assist�ncia remota'. </P> <P id="idPRA4"> Ap�s se conectar, voc� ver� a tela do computador do seu amigo e voc�s poder�o bater-papo on-line em tempo real sobre o que est�o vendo. Com a permiss�o do seu amigo, voc� pode at� usar seu mouse e seu teclado para trabalhar com seu amigo no computador dele(a). Responda antes do tempo de vencimento listado no convite. </P> <P id="idPRA5"> <b>Aten��o</b> S� aceite convites de pessoas que voc� conhece e nas quais confia. Mensagens de email podem conter v�rus ou outros anexos prejudiciais. <br> </P> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD width="100%" bgColor=#cccccc> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD> <IMG height=8 alt="" src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDAcceptRequest" vAlign=top align=left> <!-- --> <!-- Main Content Area START --> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td id="idTDARrahandGif" width="100" valign="top" height="30" align="center"> <img src="/services/remoteassistance/rahand.gif" width="54" height="50"> </td> <td height="30"> <p id="idPAcceptRequest"> <b> Para aceitar este convite</b></p> </td> </tr> <tr> <td width="100" valign="top"> </td> <td> <ol> <li id="idL1"> Abra o arquivo anexo � mensagem de email. Verifique se ele � do tipo MsRCincident. Se voc� for solicitado a abrir ou salvar o arquivo, opte por abrir. </li> <li id="idL2"> Clique em 'Sim' para aceitar o convite. </li> <li id="idL3"> Quando for solicitado a se conectar ao computador do remetente, digite uma senha, se necess�rio. Caso n�o saiba a senha, contate o remetente para obt�-la. </li> </ol> </td> </tr> </table> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD width="100%" bgColor=#cccccc> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <p id="idPRA6"> Se o remetente estiver on-line e aceitar a sua conex�o, voc� poder� bater papo on-line e ver a �rea de trabalho do computador do remetente. A pessoa que voc� est� ajudando n�o pode ver nem controlar seu computador em momento algum. </p> <p id="idPRA7"> <b>Observa��es</b></p> <ul> <li id="idLNote1"> Voc� e a pessoa a quem est� ajudando devem estar conectados � Internet ao usar a 'Assist�ncia remota'. </li> <li id="idLNote2"> Se voc� estiver trabalhando em uma rede local, firewalls podem impedi-lo de usar a 'Assist�ncia remota'. Nesse caso, consulte o administrador de rede para obter mais informa��es. </li> <li id="idLNote3"> Para obter mais informa��es sobre a 'Assist�ncia remota', clique em 'Iniciar' no Windows XP, clique em 'Ajuda e suporte' e digite 'Assist�ncia remota' na caixa 'Pesquisar'. </li> </ul> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD> </TR> <TR vAlign=top> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD width="100%"> <SPAN id=donotprint> <SPAN id=pgFooter> <TABLE class=FooterBranding height=20 cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDCopyright" align=left> <TABLE height="100%" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR class=MNPFooterRow1> <TD width=10> </TD> <TD id="idTDFooter0" noWrap> <A href="http://www.microsoft.com/brasil/fale_ms.htm" target=_top>Entre em contato conosco</A></TD> <TD id="idTDFooter1" width=10> </TD> <SCRIPT language=javascript type=text/javascript> var L_Subject_Text = "Um link da Microsoft"; var L_Body_Text = "Este link pertence ao site do Microsoft Windows XP"; var L_Email_Text = "Envie esta p�gina por email"; var sItemURL = "mailto:?subject=" + L_Subject_Text + "&body=" + L_Body_Text + " " + top.parent.location.href document.write('<td nowrap><a href="' + sItemURL + '" target=>' + L_Email_Text + '</a></td>') document.write ('<td> </td>') </SCRIPT> <TD id="idTDFooter2" noWrap> <A href="http://www.microsoft.com/windowsxp/newsletters.asp" target=_top>Boletins gratuitos</A></TD> <TD width=10> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> <TABLE class=FooterBranding height=30 cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDCopyright1" align=left> <TABLE height="100%" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR class=MNPFooterRow2> <TD width=10> </TD> <TD id="idTDFooter3" noWrap> <A href="http://www.microsoft.com/info/cpyright.htm" target=_top>� 2001 Microsoft Corporation. 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