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<HTML> <HEAD> <TITLE> Panoramica di Windows XP Professional </TITLE> <META content="Microsoft, Windows XP, WindowsXP, WinXP, Whistler, Professional, evaluation, overview, business, reliability, performance, productivity, digital media, communication, collaboration, mobility, voice, videoconferencing, application sharing, remote desktop, help, support, Messenger, .NET, secure, easy to use" name=KEYWORDS> <META content="Learn how Windows XP Professional delivers the new standard in reliability and performance." name=DESCRIPTION> <META content=IT name=MS.LOCALE> <META http-equiv=Content-Type content=text/html;charset=iso-8859-1> <META content=TEMPLATE=navpage name=DTC_TEMPLATE> <META http-equiv=PICS-Label content='(PICS-1.1 "http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server" by "[email protected]" r (n 0 s 0 v 0 l 0))'> <SCRIPT src="http://www.microsoft.com/products/shared/global.js" type=text/javascript> </SCRIPT> <LINK href="/library/flyoutmenu/default.css" type=text/css rel=stylesheet> <LINK href="http://www.microsoft.com/windows/css.asp?template=HP" type=text/css rel=stylesheet> <!--<LINK href="css.htm" type=text/css rel=stylesheet>
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//--> </SCRIPT> <!-- End: ToolBar V2.0--> </SPAN> <A name=top></A> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD bgColor=#ffffff height=1> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD vAlign=top> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD width="100%"> <TABLE cellSpacing=0 cellPadding=20 border=0> <TBODY> <TR> <TD id="idTDToolbar2" style="PADDING-RIGHT: 20px; PADDING-LEFT: 20px; PADDING-BOTTOM: 20px; PADDING-TOP: 11px"> <!-- --> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> </TD> </TR> <TR> <TD> <SPAN id=donotprint> <IMG height=3 src="/products/shared/images/ts.gif" width=1> </SPAN> </TD> </TR> <TR> <TD> <H1 id="idH1RA" class=navpages>Assistenza remota</H1></TD> </TR> <TR> <TD> <P id="idPRA1"> <b>Fornire assistenza utilizzando Assistenza remota</b></P> <P id="idPRA2"> A volte il modo migliore di aiutare qualcuno a risolvere un problema � dimostrare la soluzione. Assistenza remota consente di collegarsi al computer di un amico (entrambi i computer dovranno eseguire Microsoft Windows XP) per mostrare la soluzione al problema. </P> <P id="idPRA3"> La seguenti informazioni si applicano a utenti che hanno ricevuto un invito di Assistenza remota. </P> <P id="idPRA4"> Una volta stabilita la connessione, sar� possibile visualizzare lo schermo del computer del proprio amico e comunicare con lui via chat in tempo reale, analizzando il problema da risolvere. Con le necessarie autorizzazioni, sar� possibile utilizzare il proprio mouse e la propria tastiera per risolvere direttamente il problema. Rispondere entro l'orario di scadenza indicato nell'invito. </P> <P id="idPRA5"> <b>Attenzione</b> Si consiglia di accettare inviti solo da utenti conosciuti e fidati. I messaggi di posta elettronica possono contenere virus o altri allegati dannosi. <br> </P> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD width="100%" bgColor=#cccccc> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD> <IMG height=8 alt="" src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDAcceptRequest" vAlign=top align=left> <!-- --> <!-- Main Content Area START --> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td id="idTDARrahandGif" width="100" valign="top" height="30" align="center"> <img src="/services/remoteassistance/rahand.gif" width="54" height="50"> </td> <td height="30"> <p id="idPAcceptRequest"> <b> Per accettare la richiesta</b></p> </td> </tr> <tr> <td width="100" valign="top"> </td> <td> <ol> <li id="idL1"> Aprire il file allegato al messaggio di posta elettronica. Assicurarsi che sia del tipo MsRCincident. Su richiesta di aprirlo o salvarlo, assicurarsi di aprirlo. </li> <li id="idL2"> Scegliere S� per accettare l'invito. </li> <li id="idL3"> Immettere la password, se necessaria, al momento della richiesta di connettersi al computer del mittente. Se non si conosce la password, contattare il mittente per ottenerla. </li> </ol> </td> </tr> </table> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD width="100%" bgColor=#cccccc> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <p id="idPRA6"> Se il mittente � in linea e accetta la connessione, sar� possibile comunicare via chat e visualizare il desktop del suo computer. La persona che riceve assistenza non potr� visualizzare o controllare l'altro computer in alcun momento. </p> <p id="idPRA7"> <b>Note</b></p> <ul> <li id="idLNote1"> � necessario che l'esperto e la la persona che riceve assistenza siano connesse a Internet durante l'utilizzo di Assistenza remota. </li> <li id="idLNote2"> Se si � connessi a una rete locale, eventuali firewall potrebbero impedire l'utilizzo di Assistenza remota. In tale caso, contattare l'amministratore di rete per ulteriori informazioni. </li> <li id="idLNote3"> Per ulteriori informazioni su Assistenza remota, fare clic su Start in Windows XP, scegliere Guida in linea e supporto tecnico, quindi digitare Assistenza remota nella casella Cerca. </li> </ul> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD> </TR> <TR vAlign=top> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD width="100%"> <SPAN id=donotprint> <SPAN id=pgFooter> <TABLE class=FooterBranding height=20 cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDCopyright" align=left> <TABLE height="100%" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR class=MNPFooterRow1> <TD width=10> </TD> <TD id="idTDFooter0" noWrap> <A href="http://www.microsoft.com/italy/info/" target=_top>Contattaci</A></TD> <TD id="idTDFooter1" width=10> </TD> <SCRIPT language=javascript type=text/javascript> var L_Subject_Text = "Collegamento proveniente da Microsoft"; var L_Body_Text = "Collegamento proveniente dal sito Web di Microsoft Windows XP"; var L_Email_Text = "Invia la pagina per posta elettronica"; var sItemURL = "mailto:?subject=" + L_Subject_Text + "&body=" + L_Body_Text + " " + top.parent.location.href document.write('<td nowrap><a href="' + sItemURL + '" target=>' + L_Email_Text + '</a></td>') document.write ('<td> </td>') </SCRIPT> <TD id="idTDFooter2" noWrap> <A href="http://www.microsoft.com/italy/newsletter/?MSCOMTB=MS_Microsoft|Newsletter" target=_top>Microsoft Newsletter</A></TD> <TD width=10> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> <TABLE class=FooterBranding height=30 cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDCopyright1" align=left> <TABLE height="100%" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR class=MNPFooterRow2> <TD width=10> </TD> <TD id="idTDFooter3" noWrap> <A href="http://www.microsoft.com/italy/misc/cpyright.htm" target=_top>� 2001 Microsoft Corporation. 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