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<TITLE>Microsoft Windows XP Support Tools</TITLE>
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   Customer&nbsp;Support Diagnostics
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            <BR><BR>
			<B>Contents</B>

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	<A HREF="dbg.htm#intro">Introduction</A>
	<BR><BR>
	<A HREF="dbg.htm#whatsin">What is included?</A>
	<BR><BR>
	<A HREF="dbg.htm#installsymbols">Install symbols</A>
	<BR><BR>
	<A HREF="dbg.htm#installtools">Install debugging tools</A>



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<A NAME="intro"></A>
<BR><BR>
<B>Introduction</B>

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The Customer Support Diagnostics package for Microsoft Windows&nbsp;XP consists of important tools and data to help you diagnose any system problems that arise with Windows&nbsp;XP. When you contact Microsoft customer support for help, they will direct you to use these tools. 

<BR><BR><BR>
				

<A NAME="whatsin"></A>

<B>What is included?</B>

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Windows&nbsp;XP Customer Support Diagnostics contains the following: 
<UL>
    <LI><B>Symbols.</B> Symbols are names that software developers assign to various pieces of code. The package includes both retail and debug versions of the symbols. For more information about symbols, see <A HREF="dbg.htm#installsymbols">Install symbols</A>. </LI>
<BR><BR>

    <LI><B>Debugging tools.</B> Debugging tools analyze failures and other problems that occur in the operating system and its applications. The package contains debuggers (KD, WinDbg, CDB), debugger extensions for Windows NT&nbsp;4.0, Windows&nbsp;2000 and Windows&nbsp;XP, and other related debugging tools. For more information about debugging tools, see <A HREF="dbg.htm#installtools">Install debugging tools</A>.</LI>
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<A NAME="installsymbols"></A>

<B>Install symbols</B>

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The 32-bit symbols package requires approximately 675 megabytes (MB) of hard disk space, and the 64-bit package requires approximately 550 megabytes (MB). To install symbols that match the version of Windows&nbsp;XP, click one of the following:
<UL>
<LI><A HREF="./Symbols/i386/Retail/symbols.exe">
    Install 32-bit retail symbols</A></LI>
<LI><A HREF="./Symbols/ia64/Retail/symbols.exe">
    Install 64-bit retail symbols</A></LI>
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<A NAME="installtools"></A>

<B>Install debugging tools</B>

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You can install either a 32-bit or 64-bit version of Debugging Tools for Windows. The 32-bit version is appropriate for most users, however, if you are planning on debugging an application on a IA-64 based processor, you should select the 64-bit version. The 32-bit version contains debugger extensions for Windows&nbsp;NT&nbsp;4.0, Windows&nbsp;2000, and Windows&nbsp;XP. You can install the 32-bit tools on either a 32-bit or 64-bit version of Windows&nbsp;XP. The 64-bit version contains debugger extensions for Windows&nbsp;XP, and can be installed only on the 64-bit version of Windows&nbsp;XP.

<BR><BR>

Debugging tools require approximately 16 MB of hard disk space. To install the debugging tools package, click one of the following: 

<UL> 
<LI><A HREF="./Tools/setup_x86.exe">
    Install 32-bit Debugging Tools for Windows</A> (required for most customers)</LI>
<LI><A HREF="./Tools/setup_ia64.exe">
    Install 64-bit Debugging Tools for Windows</A></LI>
</UL>

To obtain the most current version of the Debugging Tools for Windows, see&nbsp;<A HREF="http://www.microsoft.com/ddk/debugging">Microsoft Debugging Tools</A>.

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&#169; 2001 Microsoft Corporation. 
All rights reserved.
<BR> 
Other product and company names mentioned herein may be the
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