You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
434 lines
22 KiB
434 lines
22 KiB
<HTML XMLNS:helpcenter>
|
|
<head>
|
|
#include "header.inc"
|
|
#include "debug_js.inc"
|
|
|
|
<TITLE id="idTitle" name="idTitle">REMOTE_ASSISTANCE_INVITE</TITLE>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
|
|
<meta http-equiv="MSThemeCompatible" content="Yes">
|
|
<LINK id="UI_StyleSheet1" REL="STYLESHEET" TYPE="text/css" HREF="../../Css/rcBuddy.css">
|
|
<LINK id="UI_StyleSheet2" REL="stylesheet" TYPE="text/css" HREF="hcp://system/css/shared.css">
|
|
<LINK ID=Stylesheet_Ref1 href="hcp://system/css/Behaviors.css" rel=STYLESHEET type=text/css>
|
|
<Script id="idScript1" name="idScript1" language="javascript">
|
|
/*
|
|
* Localizable constants, text and messages
|
|
*/
|
|
var L_ERRACCESSDENIED_Text = "Directly launching this page is not allowed. ";
|
|
|
|
function onLoad()
|
|
{
|
|
TraceFunctEnter("onLoad");
|
|
try
|
|
{
|
|
if( null == parent.OnLoad || parent.g_bRAStart == null )
|
|
{
|
|
idBody.style.visibility = "hidden";
|
|
window.navigate( "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Common/rcscreen1.htm" );
|
|
return;
|
|
}
|
|
if(null != parent.oRCSession)
|
|
parent.oRCSession = null;
|
|
|
|
try
|
|
{
|
|
var count=0;
|
|
var chan = parent.pchealth.CreateObject_Channel(parent.sVendorID,parent.sProductID );
|
|
var e = new Enumerator(chan.Incidents(2));
|
|
for (;!e.atEnd();e.moveNext())
|
|
{
|
|
count++;
|
|
}
|
|
}
|
|
catch(error)
|
|
{
|
|
alert(parent.L_RCCTL_Text);
|
|
return;
|
|
}
|
|
|
|
var i = document.URL.indexOf("?", 1);
|
|
var ret = document.URL.slice(i+1);
|
|
|
|
switch(ret)
|
|
{
|
|
case "screen5":
|
|
RA_Table.deleteRow(0);
|
|
RA_Table.deleteRow(0);
|
|
RA_Table.deleteRow(4);
|
|
idEmailSucc.className="Display";
|
|
idFileSucc.className="DisplayNone";
|
|
idSpanViewEmail.className="Display";
|
|
idSpanViewFile.className="DisplayNone";
|
|
document.all("idSpanViewEmail").all("idstatus1").all("idCount").innerText=" ("+count+")";
|
|
break;
|
|
case "screen9":
|
|
idEmailSucc.className="DisplayNone";
|
|
idFileSucc.className="Display";
|
|
idFileLoc.innerText=parent.sFileLoc;
|
|
idSpanViewEmail.className="DisplayNone";
|
|
idSpanViewFile.className="Display";
|
|
idConnIssue.insertAdjacentHTML("beforeBegin"," ");
|
|
document.all("idSpanViewFile").all("idstatus2").all("idCount").innerText=" ("+count+")";
|
|
break;
|
|
default:
|
|
break;
|
|
}
|
|
|
|
idInvite.focus();
|
|
}
|
|
catch(error)
|
|
{
|
|
alert(parent.L_RCCTL_Text);
|
|
return;
|
|
}
|
|
TraceFunctLeave();
|
|
}
|
|
function DoInvite()
|
|
{
|
|
TraceFunctEnter("DoInvite");
|
|
try
|
|
{
|
|
parent.ResendFlag = false;
|
|
navigate("../common/rcscreen3.htm");
|
|
}
|
|
catch(error)
|
|
{
|
|
alert(parent.L_RCCTL_Text);
|
|
return;
|
|
}
|
|
TraceFunctLeave();
|
|
}
|
|
function ViewStatus()
|
|
{
|
|
TraceFunctEnter("ViewStatus");
|
|
try
|
|
{
|
|
navigate("../../rcstatus.htm");
|
|
}
|
|
catch(error)
|
|
{
|
|
alert(parent.L_RCCTL_Text);
|
|
return;
|
|
}
|
|
TraceFunctLeave();
|
|
}
|
|
function ConnIssue()
|
|
{
|
|
TraceFunctEnter("ConnIssue");
|
|
try
|
|
{
|
|
var szURL = "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Common/ConnIssue.htm";
|
|
window.showModalDialog( szURL,parent.GetWinDir(), "dialogHeight:440px;dialogWidth:385px;status:no;resizable:no;help:no" );
|
|
}
|
|
catch(error)
|
|
{
|
|
alert(parent.L_RCCTL_Text);
|
|
return;
|
|
}
|
|
TraceFunctLeave();
|
|
}
|
|
</Script>
|
|
<Style>
|
|
.width6
|
|
{
|
|
width:4%;
|
|
}
|
|
.imgpadding
|
|
{
|
|
padding-top:3px;
|
|
}
|
|
.bordertype
|
|
{
|
|
border:1px solid black;
|
|
}
|
|
.logo
|
|
{
|
|
width:30px;
|
|
height:30px;
|
|
}
|
|
</Style>
|
|
</head>
|
|
|
|
<BODY id="idBody" name="idBody" scroll="auto" onload="onLoad();" class="margin sys-rhp-bgcolor">
|
|
<table class="MaxLayout" id="idtableframe" name="idtableframe" cellpadding="16px" border="0">
|
|
<tr>
|
|
<td class="valignTop">
|
|
<TABLE id="RA_Table" name="RA_Table" class="MaxWidth" border="0" cellspacing="0" cellpadding="0">
|
|
<TR>
|
|
<TD id="idTd1" name="idTd1">
|
|
<Span id="idMainTitle" name="idMainTitle" class="sys-font-heading3 sys-rhp-color-title">Remote Assistance</Span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height7">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD>
|
|
<Div id="idEmailSucc" name="idEmailSucc" class="DisplayNone">
|
|
<Table id="idContainer" name="idContainer" cellspacing="0" cellpadding="15px" border=1 class="Maxwidth sys-inlineform-bgcolor2 bordertype">
|
|
<TR>
|
|
<TD>
|
|
<Table id="idDiv1Table" name="idDiv1Table" cellspacing="0" cellpadding="0" border="0" class="MaxWidth">
|
|
<TR>
|
|
<TD id="idTd2" name="idTd2" class="width6">
|
|
<helpcenter:bitmap id=idLogo class="logo" AutoRTL="true" SRCNORMAL="../common/alert.bmp"></helpcenter:bitmap>
|
|
</TD>
|
|
<TD class="width6"></TD>
|
|
<TD id="idTd3" name="idTd3">
|
|
<Span id="idSubTitle" name="idSubTitle" class="sys-rhp-color-title sys-font-heading3 valignmiddle">
|
|
Was the e-mail invitation successfully sent?
|
|
</Span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height9" colspan="3">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD></TD>
|
|
<TD class="width6"></TD>
|
|
<TD id="idTd4" name="idTd4">
|
|
<Table id="idTableList" name="idTableList" class="Maxwidth" cellspacing="0" cellpadding="0" border="0">
|
|
<TR>
|
|
<TD id="idList111" name="idList111" class="valignTop">
|
|
<Span id="idSpan1" name="idSpan1" class="sys-font-body-bold sys-color-body valignTop">Yes</span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idList11" name="idList11" class="valignTop" nowrap>
|
|
<Span id="idSpan1" name="idSpan1" class="sys-font-body sys-color-body valignTop">A message appeared including the invitation and instructions for my assistant, and I sent it.</span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height8" colspan="2">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idList112" name="idList112" class="valignTop">
|
|
<Span id="idSpan1" name="idSpan1" class="sys-font-body-bold sys-color-body valignTop">No</span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idList44" name="idList44" class="valignTop" nowrap>
|
|
<Span id="idSpan4" name="idSpan4" class="sys-font-body sys-color-body valignTop">No message appeared, one appeared but was blank, or I accidentally closed it.</span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idList5" name="idList5" class="valigntop" colspan="3" nowrap>
|
|
<Img id="idimage55"
|
|
name="idimage55"
|
|
onclick="navigate('rcScreen10.htm');return false;"
|
|
class="valignbottom borderNone"
|
|
ondragstart="return false;"
|
|
src="../common/blue_rest_16x.bmp"
|
|
onmouseover="this.style.cursor='hand';document.getElementById('idLinkMethod55').style.textDecorationUnderline=true"
|
|
onmouseout="document.getElementById('idLinkMethod55').style.textDecorationUnderline=false">
|
|
</Img>
|
|
|
|
<A href="" id="idLinkMethod55"
|
|
name="idLinkMethod55"
|
|
ondragstart="return false;"
|
|
class="valignmiddle sys-font-body sys-link-normal"
|
|
onclick="navigate('rcScreen10.htm');return false;">
|
|
I want to manually create an e-mail message.
|
|
</A>
|
|
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height8" colspan="2">
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD>
|
|
<Table id="idDiv3Table" name="idDiv3Table" cellspacing="0" cellpadding="0" border="0" class="MaxWidth">
|
|
<TR>
|
|
<TD id="idListNotes" name="idListNotes" class="valignTop">
|
|
<Span id="idSpan1" name="idSpan1" class="sys-font-body-bold sys-color-body valignTop">Notes</span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD>
|
|
<Table id="idTableNotes" name="idTableNotes" class="Maxwidth" cellspacing="0" cellpadding="0" border="0">
|
|
<TR>
|
|
<TD id="idList2" name="idList2" class="width7 valignTop imgpadding">
|
|
<img id="idimgBullet2" name="idimgBullet2" src="../common/square_bullet.gif" class="valignmiddle"> </img>
|
|
</TD>
|
|
<TD id="idList22" name="idList22" class="valignTop">
|
|
<span id="idSpan2" name="idSpan2" class="sys-font-body sys-color-body">If you are connected to the Internet and your invitation is accepted, you will be notified that the recipient is ready to connect to your computer.</Span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height8" colspan="2">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idList3" name="idList3" class="width7 valignTop imgpadding">
|
|
<img id="idimgBullet3" name="idimgBullet3" src="../common/square_bullet.gif" class="valignmiddle"> </img>
|
|
</TD>
|
|
<TD id="idList33" name="idList33" class="valignTop">
|
|
<Span id="idSpan3" name="idSpan3" class="sys-font-body sys-color-body">E-mail invitations you create are saved in the invitation status list.</span>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</Div>
|
|
<Div id="idFileSucc" name="idFileSucc" class="DisplayNone">
|
|
<Table id="idDiv2Table" name="idDiv2Table" cellspacing="0" cellpadding="0" border="0" class="MaxWidth">
|
|
<TR>
|
|
<TD id="idTd5" name="idTd5" class="Width6">
|
|
<img id="idimg1" name="idimg1" src="../common/info.gif"> </img>
|
|
</TD>
|
|
<TD id="idTd6" name="idTd6">
|
|
<span id="idSubTitle" name="idSubTitle" class="sys-font-body-bold sys-color-body valignTop">
|
|
Your invitation has been saved successfully to:<BR>
|
|
<Span id="idFileLoc" name="idFileLoc" class="sys-font-body-bold sys-color-body">
|
|
</Span>
|
|
</Span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height7" colspan="2">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD colspan="2">
|
|
<table id="idTable" name="idTable" class="Maxwidth" cellspacing="0" cellpadding="0" border="0">
|
|
<TR>
|
|
<TD id="idTd7" name="idTd7" class="width7 valignTop imgpadding">
|
|
<img id="idimg2" name="idimg2" src="../common/square_bullet.gif" class="valignTop"> </img>
|
|
|
|
</TD>
|
|
<TD id="idTd8" name="idTd8" class="valignTop">
|
|
<span id="idText1" name="idText1" class="sys-font-body sys-color-body valignTop">Use your preferred method to send it to your assistant (for example, attach it to an e-mail message or place it in a shared folder). You should also tell your assistant to open the invitation in order to start the Remote Assistance session.</span>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height8" colspan="2">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idTd9" name="idTd9" class="width7 valignTop imgpadding">
|
|
<img id="idimg6" name="idimg6" src="../common/square_bullet.gif" class="valignTop"> </img>
|
|
|
|
</TD>
|
|
<TD id="idTd10" name="idTd10" class="valignTop">
|
|
<span id="idText1" name="idText1" class="sys-font-body sys-color-body valignTop">If you are connected to the Internet and your invitation is accepted, you will be notified that the recipient is ready to connect to your computer.</span>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</Div>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height9">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idTd11" name="idTd11">
|
|
<A id="idConnIssue" name="idConnIssue" href="" ondragstart='return false;' onclick="ConnIssue();return false;" class="sys-font-body sys-link-normal" tabindex="3">Tell me about connection issues</A>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height9">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD>
|
|
<HR id="idHr" name="idHr" class="bordertype1 sys-toppane-color-border">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height9">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idTd12" name="idTd12">
|
|
<Img id="idimg3"
|
|
name="idimg3"
|
|
onclick="parent.window.navigate('rcScreen8.htm');return false;"
|
|
class="valignbottom borderNone"
|
|
ondragstart="return false;"
|
|
src="../common/green_rest_16x.bmp"
|
|
onmouseover="this.style.cursor='hand';document.getElementById('idInvite').style.textDecorationUnderline=true"
|
|
onmouseout="document.getElementById('idInvite').style.textDecorationUnderline=false">
|
|
</Img>
|
|
|
|
<A href="" id="idInvite"
|
|
name="idInvite"
|
|
ondragstart="return false;"
|
|
tabindex="1"
|
|
class="sys-font-body sys-link-normal valignmiddle"
|
|
onclick="DoInvite();return false;">
|
|
Send a new invitation
|
|
</A>
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD class="Height7">
|
|
</TD>
|
|
</TR>
|
|
<TR>
|
|
<TD id="idTd13" name="idTd13">
|
|
<span id="idSpanViewEmail" name="idSpanViewEmail" class="DisplayNone">
|
|
<Img id="idimg4"
|
|
name="idimg4"
|
|
onclick="ViewStatus();return false;"
|
|
class="valignbottom borderNone"
|
|
ondragstart="return false;"
|
|
src="../common/blue_rest_16x.bmp"
|
|
onmouseover="this.style.cursor='hand';document.getElementById('idstatus1').style.textDecorationUnderline=true"
|
|
onmouseout="document.getElementById('idstatus1').style.textDecorationUnderline=false">
|
|
</Img>
|
|
|
|
<A href="" id="idstatus1"
|
|
name="idstatus1"
|
|
ondragstart="return false;"
|
|
tabindex="2"
|
|
class="sys-font-body sys-link-normal valignmiddle"
|
|
onclick="ViewStatus();return false;">
|
|
View invitation status<span id="idCount" name="idCount"></span>
|
|
</A>
|
|
</span>
|
|
<Span id="idSpanViewFile" name="idSpanViewFile" class="DisplayNone">
|
|
<Img id="idimg5"
|
|
name="idimg5"
|
|
onclick="ViewStatus();return false;"
|
|
class="valignbottom borderNone"
|
|
ondragstart="return false;"
|
|
src="../common/blue_rest_16x.bmp"
|
|
onmouseover="this.style.cursor='hand';document.getElementById('idstatus2').style.textDecorationUnderline=true"
|
|
onmouseout="document.getElementById('idstatus2').style.textDecorationUnderline=false">
|
|
</Img>
|
|
|
|
<A href="" id="idstatus2"
|
|
name="idstatus2"
|
|
ondragstart="return false;"
|
|
tabindex="2"
|
|
class="sys-font-body sys-link-normal valignmiddle"
|
|
onclick="ViewStatus();return false;">
|
|
View the status of all my invitations<span id="idCount" name="idCount"></span></span>
|
|
</A>
|
|
</Span>
|
|
</TD>
|
|
</TR>
|
|
</Table>
|
|
</td>
|
|
</tr>
|
|
</Table>
|
|
</Body>
|
|
</html>
|