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<html><head><title>Untitled Document</title><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"><script language="JavaScript"><!--
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<body bgcolor="#FFFFFF"><div id=idStep4><table width="450" border="0" cellspacing="0" cellpadding="0" height="450"> <tr valign="top"> <td height="354"> <font face="Arial, Helvetica, sans-serif" size="+1" color="#666666">Remote Control</font><font face="Arial, Helvetica, sans-serif" color="#000000" size="2"> </font> <font face="Arial, Helvetica, sans-serif" size="+1" color="#666666"> - </font><font face="Arial, Helvetica, sans-serif" color="#666666">Asking for PSS Help </font><font face="Arial, Helvetica, sans-serif" color="#000000" size="2"><font color="#666666"></font></font>
<table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr valign="top"> <td height="39"> <!--
<table width="100%" border="0" cellspacing="0" cellpadding="10"> <tr> <td> <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Your helper will be sent an email explaining </font><font face="Arial, Helvetica, sans-serif" color="#000000" size="2"><font face="Verdana, Arial, Helvetica, sans-serif">Remote Control </font></font><font face="Verdana, Arial, Helvetica, sans-serif" size="2"> and instructing them how to start the help session. Please fill out the invitation below.</font></p> </td> </tr> </table> --> </td> </tr> <tr valign="top"> <td height="43"> <br> <table width="90%" border="1" cellspacing="0" cellpadding="0" bordercolorlight="#000000" bordercolordark="#FFFFFF" align="center"> <tr bgcolor="#99CCFF"> <td nowrap height="5"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="65%"> <div align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Problem Description</font></div> </td> <td width="35%"> <div align="right"><font size="1"><img src="Help.gif" width="45" height="16" align="absmiddle"> </font></div> </td> </tr> </table> </td> </tr> <tr> <td height="147"> <table width="100%" border="0" cellspacing="8" cellpadding="0"> <tr> <td width="68%" height="18"><font size="1" face="Verdana, Arial, Helvetica, sans-serif">FROM<b> <font face="Arial, Helvetica, sans-serif" color="#666666">(YOUR NAME)</font></b> <input type="text" id="idFrom" name="textfield222" size="60" maxlength="30"> </font> </td> </tr> <tr> <td width="68%"> <font size="1" face="Verdana, Arial, Helvetica, sans-serif">MESSAGE TO PSS Support Engineer <font face="Arial, Helvetica, sans-serif" color="#666666"></font><br> </font><font face="Arial, Helvetica, sans-serif"> <textarea id="idMsg" name="textarea" wrap="VIRTUAL" cols="45" rows="8">
</textarea> </font><font size="1" face="Verdana, Arial, Helvetica, sans-serif"> </font> </td> </tr> </table> <table width="100%" border="0" cellspacing="10" cellpadding="0"> <tr> <td width="60%" valign="middle" bgcolor="E0E0E0"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1">MAKE HELP INVITATION EXPIRE</font></div> </td> <td width="35%" valign="top" nowrap><font face="Verdana, Arial, Helvetica, sans-serif" size="1"> <select name="select2"> <option>in 5 minutes</option> <option>in 30 minutes</option> <option>in 1 hour</option> <option>in 3 hours</option> <option>in 6 hours</option> <option selected>in 1 day</option> </select> </font></td> </tr> <!--
<tr> <td width="60%" valign="middle" bgcolor="E0E0E0"> <div align="center"><font size="1" face="Verdana, Arial, Helvetica, sans-serif">MAKE HELPER ENTER A PASSWORD <font face="Arial, Helvetica, sans-serif" color="#666666">(OPTIONAL)</font> </font></div> </td> <td width="35%" valign="top" nowrap><font size="1" face="Verdana, Arial, Helvetica, sans-serif"> PASSWORD<br> <input type="password" id="idPass1" name="textfield2" size="18" maxlength="18"> <br> CONFIRM PASSWORD<br> <input type="password" id="idPass2" name="textfield23" size="18" maxlength="18"> </font></td> </tr> <tr> <td colspan="2" valign="top"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><font color="#000000">NOTE: If you use a password you will need to <a href="PassHelp.htm">give it to your helper</a>.</font></font></div> </td> </tr> --> </table> </td> </tr> </table> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><b> <font color="#0033CC"> </font></b></font></div> </td> </tr> </table> </td> </tr> <tr valign="bottom"> <td height="2"> <table width="350" border="0" cellspacing="0" cellpadding="0" align="center"> <tr> <td width="135"> <div align="center"><font face="Arial, Helvetica, sans-serif"> <input type="submit" name="Submit222" value="< Back" onClick="MM_goToURL('RCscreen1.htm');return document.MM_returnValue"> </font></div> </td> <td width="80"> <div align="left"> </div> </td> <td width="135"> <div align="center"><font face="Arial, Helvetica, sans-serif"> <input type="submit" name="Submit23" value="Send Help Request" OnClick="DoSend()"> </font></div> </td> </tr> </table> </td> </tr></table></div>
</body><Script Language=JavaScript>var oChannel = null;var oRCSession = null;var L_RCCHANNEL_MSG = "Please double click the attached file to launch Remote Control expert session.";var L_DESCRIPTION_MSG = "Problem description: ";var L_SUBJECT_MSG = "Remote Control Help Request from: ";
function DoSend() { // if (parent.Init() == false) return false;
var oRCSession = parent.oRCSession; var oChannel = parent.oChannel;
sSalemID = oRCSession.ConnectParms; oRCSession.OnConnected = parent.onCallBackConnect; // save ticket locally oChannel.RecordIncident(parent.sEmail, sSalemID); // // Now set the attributes of the incident // Timeout = "undefined"; var IncidentFile = oChannel.VendorDirectory + "\\rcPSS.MsRcIncident";
oInc = parent.pchealth.CreateObject_Incident(); oInc.UserName = idFrom.value; oInc.ProblemDescription = idMsg.value;
oInc.RcTicket = sSalemID;
// // TODO: only timeout is left to be added to Incident // // // Save incident OFF to an XML file // oInc.GetXML(IncidentFile); // // Upload the incident to the PSS Web. // try { obj = new ActiveXObject("UploadManager.MPCUpload"); job = obj.CreateJob(); //job.onStatusChange = job_onStatusChange; //job.onProgressChange = job_onProgressChange; job.Server = "http://steveshi04/pssDemo/UploadServer.dll"; job.ProviderID = "RCHANDLER"; job.GetDataFromFile( IncidentFile ); job.Mode = 1; // foreground mode job.PersistToDisk = false; job.History = 0; //No history log job.Sig = ""; job.ActivateAsync(); // Open the last step: step4 and wait for connection from buddy PopupThanks(); } catch (e) { alert("Upload failed: " + e.Description); }}
function PopupThanks() { navigate("rcScreen4.htm");}
</Script></html>
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