Microsoft Index Server Guide

Copyright
Microsoft AnswerPoint
Microsoft Service Advantage
Accessibility for People with Disabilities

Copyright

Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Microsoft Corporation. Permission to print one copy for personal use is hereby granted if your only means of access is electronic.

Microsoft Corporation may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Microsoft Corporation.

© 1996 Microsoft Corporation. All rights reserved.

Microsoft, MS, MS-DOS, PowerPoint, Windows NT, Windows, Visual C++, ActiveX, FrontPage, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation.

Novell and UNIX are registered trademarks of Novell, Inc.

Other product and company names herein may be the trademarks of their respective owners.

Microsoft AnswerPoint

In the event you cannot install Microsoft® Index Server, please refer to the support offerings below. Microsoft’s support offerings range from no-cost and low-cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Technical Support section in online Help for detailed information.

Microsoft support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice.

Information Services

AnswerPoint Information Services provides you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low and no cost Information Services 24 hours a day, 365 days a year.

Internet services (World Wide Web and FTP sites): Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to-customer newsgroups, and other technical information on our Internet sites.

• The World Wide Web site is located at http://www.microsoft.com
• The FTP site is located at ftp.microsoft.com

The Microsoft Network (MSN) and other online services: Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to-customer Bulletin Board Services, and other technical information on MSN and other online services. To access Microsoft services on MSN, choose Go To Other Location from the Edit menu and type MSSUPPORT.

Microsoft TechNet: CD-ROM based Microsoft TechNet is the front-line resource for fast complete answers to technical questions on Microsoft desktop and systems products. For more information or to subscribe to Microsoft TechNet, call (800) 344-2121.

Microsoft Developer Network Library (MSDN): CD-ROM based MSDN is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. For more information or to subscribe, call (800) 759-5474.

Microsoft Download Service (MSDL): Direct modem access to a variety of technical information is available on MSDL by dialing (206) 936-6735. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips: This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the following FastTips numbers:

• Desktop applications: (800) 936-4100
• Development products: (800) 936-4300
• Personal Systems products: (800) 936-4200
• Business Systems: (800) 936-4400

Priority Support

Microsoft AnswerPoint offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, excluding holidays.

• In the United States, call (900) 555-2100; $195 per incident. Charges appear on your telephone bill.
• In the United States, call (800) 936-5900, at $195 (U.S.) per incident, billed to your VISA, MasterCard, or American Express card.
• In Canada, call (800) 668-7975 for more information.

For more information on Priority support offerings, including annual contracts, call Microsoft AnswerPoint Sales at (800) 936-3500.

Text Telephone

Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948. In Canada, using a TT/TDD modem, dial (905) 568-9641.

Microsoft Service Advantage

Microsoft Service Advantage provides large organizations with the services and support they need to successfully plan, build, and manage mission-critical systems based on Microsoft products. Microsoft Service Advantage combines direct services from Microsoft with those from established enterprise service partners, providing a total solution that delivers real business advantage.

Direct Services

Microsoft offers the following direct services for global enterprise organizations: Enterprise Program Manager, Premier, Premier Global, Custom Consulting, Technology Consulting Blueprints, and the Microsoft Solutions Framework. All can be purchased with a single Microsoft Master Service Agreement.

An Enterprise Program Manager is an on-site, senior-level consultant who combines high-level architectural expertise with a long-term commitment and in-depth knowledge of your organization, tailoring specific guidance to the way your organization uses technology.

Premier support services help you achieve smooth, stable systems deployments with maximum uptime. Premier includes a designated support team who gets to know your technical environment and works with you to provide proactive services to help avoid problems before they occur. You also get reactive support—24-hours-a-day, 7-days-a-week direct access to senior support engineers—to minimize unplanned downtime.

Premier Global extends Premier support for multinational organizations. Premier Global to helps you with worldwide systems deployment by coordinating both proactive and reactive Premier support services across country boundaries.

Custom Consulting, delivered by Microsoft Consulting Services, helps you plan, build, and manage distributed computing environments, with a strong emphasis on knowledge transfer—empowering you to become proficient with Microsoft technology. Highly skilled in client-server architecture and design, Microsoft consultants frequently serve in a project-management capacity, helping to ensure a quality implementation by working closely with both you and your third-party partners.

Technology Consulting Blueprints are predefined consulting projects around specific technology topics, such as Windows 95 and Office 95 migration planning, Microsoft Exchange planning, and Internet/Intranet application planning. These represent Microsoft Consulting Services’ best practices in areas critical to large organizations. As a result, the general requirements, deliverables, approach, and expectations are well defined in advance, with the implementation specifics tailored to each organization.

Microsoft Solutions Framework (MSF), developed from years of product development and customer experience, is a process guide for planning, building, and managing technology projects. MSF delivers a suite of concepts and reference models that help you identify effective team structures, a dynamic development and life cycle model, and flexible application architecture. It is available in facilitated training from Microsoft Solution Provider ATECs and Microsoft, and includes a CD-ROM knowledge base.

For more information on Microsoft Service Advantage, please contact your Microsoft Sales Representative or your local Microsoft Sales Office.

Product Support Worldwide

The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. For additional subsidiary information, check the Product Support Services Worldwide section in online Help.

When you call, you should be at your computer and have the appropriate product documentation at hand. Please follow the guidelines listed above under Priority Support.

Accessibility for People with Disabilities

Microsoft is committed to making its products and services easier for everyone to use. This page provides information about the following features, products and services, which make Microsoft® Windows®, Microsoft® Windows NT®, and Microsoft® Index Server more accessible for people with disabilities:

• Microsoft services for people who are deaf or hard-of-hearing.

• Hints for customizing Microsoft Windows or Microsoft Windows NT.

• Access Packs for either Microsoft Windows or Microsoft Windows NT, a software utility that makes using Windows or Windows NT easier for people with motion or hearing disabilities.

• Keyboard layouts designed for people who type with one hand or a wand.

• Microsoft software documentation on audio cassette, floppy disk, or compact disc (CD).

• Third-party utilities to enhance accessibility.

• Other products and services for people with disabilities.

Note   The information in this section applies only to users who purchased Microsoft products in the United States. If you purchased Windows or Windows NT outside the United States, your package contains a subsidiary information card listing Microsoft support services telephone numbers and addresses. You can contact your subsidiary to find out whether the type of products and services described in this appendix are available in your area.

Microsoft Services for People Who Are Deaf or Hard-of-Hearing

If you are deaf or hard-of-hearing, complete access to Microsoft product and customer services is available through a text telephone (TT/TDD) service.

Sales Information

You can contact Microsoft Sales Information Center on a text telephone by dialing (800) 892-5234 between 6:30 A.M. and 5:30 P.M. Pacific time.

Technical Assistance

For technical assistance in the United States, you can contact Microsoft Support Network on a text telephone at (206) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Microsoft support services are subject to Microsoft prices, terms, and conditions in place at the time the service is used.

Customizing Windows or Windows NT

There are many ways you can customize Windows or Windows NT to make your computer more accessible.

• Beginning with Windows 95, accessibility features are built in to Windows. These features are useful for individuals who have difficulty typing or using a mouse, have moderately impaired vision, or who are deaf or hard-of-hearing. The features can be installed during setup, or you can add them later from your Windows 95 installation disks. Look up “accessibility” in the Windows Help Index for information about installing and using these features.

• Many of the features which make Windows 95 more accessible can be added to Windows NT, earlier versions of Microsoft Windows, and MS-DOS through Access Packs. You can download these files by modem, or you can order them on disks from Microsoft.

• You can also use Control Panel and other built-in features to adjust the appearance and behavior of Windows or Windows NT to suit varying vision and motor abilities. These include adjusting colors and sizes, sound volume, and the behavior of the mouse and keyboard.

• Dvorak keyboard layouts make the most frequently typed characters on a keyboard more accessible if you have difficulty using the standard “QWERTY” layout. There are three Dvorak layouts: one if you are a two-handed user, one if you type with your left hand only, and one if you type with your right hand only. You do not need to purchase any special equipment to use these features.

The specific features available, and whether they are built-in or must be obtained separately, depend on which operating system you are using.

For full documentation on the accessibility features available in the operating system you are using, obtain the appropriate application notes listed below. Accessibility features are also documented in the Microsoft Windows 95 Resource Kit and the Microsoft Windows NT Resource Kit.

Which Files to Download or Order

You can obtain these files by downloading them with your modem, or you can order them on disks by phone. Specific information about downloading or ordering these files immediately follows this list of files.

These files include:

• Application notes providing more complete documentation on ways to customize Windows and Windows NT.
• Access Packs and Dvorak keyboard layouts providing additional features for versions of Windows or Windows NT in which they are not already included.

To Download the Access Packs, Application Notes, and Alternative Keyboard Layouts by Modem

If you have a modem, you can download these files from the following network services:

• Microsoft’s World Wide Web Site on the Internet. On the www.microsoft.com home page, choose the Support icon, choose Knowledge Base, and select MS-DOS as the product. Enter KBFILE followed by the appropriate filename from the list above, and choose GO! Open the article, and choose the button to download the file.

• Microsoft’s Internet servers, ftp.microsoft.com and gopher.microsoft.com, in /softlib/mslfiles.

• MSN™, the Microsoft Network online service.

• CompuServe®: type GO MSL.

• GEnie™.

• Microsoft Download Service (MSDL), which you can reach by calling (206) 936-6735 any time except between 1:00 A.M. and 2:30 A.M. Pacific time.

• MSDL supports 1200, 2400, 9600, or 14400 baud rates (V.22bis, V.32, V.32bis and V.42), with 8 data bits, no parity, and 1 stop bit.

• Various user-group bulletin boards (such as the bulletin-board services on the Association of PC User Groups network).

To Order the Access Packs, Application Notes, and Alternative Keyboard Layouts on Disks by Phone

If you do not have a modem, within the United States you can order the Access Packs, Application Notes, and Alternative Layouts on disks by calling Microsoft Sales Information Center at (800) 426-9400 (voice) or (800) 892-5234 (text telephone).

In Canada, you can call (905) 568-3503 (voice) or (905) 568-9641 (text telephone).

Microsoft Documentation in Alternative Formats

In addition to the standard forms of documentation, many Microsoft products are also available in other formats to make them more accessible.

If you have difficulty reading or handling printed documentation, you can obtain many Microsoft publications from Recording for the Blind & Dyslexic, Inc. Recording for the Blind & Dyslexic distributes these documents to registered, eligible members of their distribution service, either on audio cassettes or on floppy disks. The Recording for the Blind & Dyslexic collection contains more than 80,000 titles, including Microsoft product documentation and books from Microsoft Press. You can contact Recording for the Blind & Dyslexic at the following address or phone numbers for information about eligibility and availability of Microsoft product documentation and books from Microsoft Press:

Recording for the Blind & Dyslexic, Inc.
20 Roszel Road
Princeton, NJ 08540

Phone: (609) 452-0606
Fax: (609) 987-8116
World Wide Web: http://www.rfbd.org/

Third-Party Utilities to Enhance Accessibility

A wide variety of third-party hardware and software products are available to make it easier to use personal computers. Among the different types of products available for the MS-DOS®, Windows, and Windows NT operating systems are:

• Programs that enlarge or alter the color of information on the screen for people with visual impairments.
• Programs that describe information on the screen in Braille or synthesized speech for people who are blind or have difficulty reading.
• Hardware and software utilities that modify the behavior of the mouse and keyboard.
• Programs that enable people to “type” using a mouse or their voice.
• Word or phrase prediction software that enables people to type more quickly and with fewer keystrokes.
• Alternate input devices, such as single switch or puff-and-sip devices, for people who cannot use a mouse or a keyboard.

To learn more about these products, see “Getting More Accessibility Information” below.

Getting More Accessibility Information

In addition to the features and resources already described in this section, other products, services, and resources are available from Microsoft and other organizations.

Additional Microsoft Products and Services for People with Disabilities

For more information, contact:

Microsoft Sales Information Center
One Microsoft Way
Redmond, WA 98052-6393

World Wide Web: http://www.microsoft.com/
Voice telephone: (800) 426-9400
Text telephone: (800) 892-5234

Directories of Computer Products that Help People with Disabilities

The Trace R&D Center at the University of Wisconsin–Madison produces a book and a compact disc that describe products that help people with disabilities use computers. The book, titled Trace ResourceBook, provides descriptions and photographs of about 2,000 products. The compact disc, titled CO-NET CD, provides a database of more than 18,000 products and other information for people with disabilities. It is issued twice a year.

To obtain these directories, contact:

Trace R&D Center
University of Wisconsin
S-151 Waisman Center
1500 Highland Avenue
Madison, WI 53705-2280

World Wide Web: http://trace.wisc.edu/
Fax: (608) 262-8848

Assistive Technology Programs for People with Disabilities

For general information and recommendations on how computers can help specific needs, you should consult a trained evaluator. An assistive technology program in your area will provide referrals to programs and services that are available to you.

To locate the assistive technology program nearest you, contact:

National Information System
Center for Developmental Disabilities
University of South Carolina
Columbia, SC 29208

Voice/text telephone: (803) 922-9234 outside South Carolina or (803) 922-1107 inside South Carolina
Fax: (803) 935-5250

© 1996 by Microsoft Corporation. All rights reserved.