Leaked source code of windows server 2003
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103 lines
3.6 KiB

  1. <HTML>
  2. <HEAD>
  3. #include "header.inc"
  4. #include "debug_js.inc"
  5. <TITLE id="idTitle" name="idTitle">REMOTE_ASSISTANCE</TITLE>
  6. <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
  7. <meta http-equiv="MSThemeCompatible" content="Yes">
  8. <LINK id="UI_StyleSheet1" REL="stylesheet" TYPE="text/css" HREF="../Css/rcbuddy.css">
  9. <LINK id="UI_StyleSheet2" REL="stylesheet" TYPE="text/css" HREF="hcp://system/css/shared.css">
  10. </Head>
  11. <BODY scroll="auto" id="idBody" name="idBody" class="margin" tabindex="-1">
  12. <Table id="idTableframe" name="idTableFrame" cellspacing="0" cellpadding="16px" border="0">
  13. <TR>
  14. <TD>
  15. <Table border="0" id="MoreInfoTable" name="MoreInfoTable" cellspacing="0" cellpadding="0">
  16. <TR>
  17. <TD id="idTd1" name="idTd1">
  18. <Span id="idMainTitle" name="idMainTitle" class="sys-font-heading3 sys-rhp-color-title">Troubleshooting connection issues</Span>
  19. </TD>
  20. </TR>
  21. <TR>
  22. <TD class="Height9">
  23. </TD>
  24. </TR>
  25. <TR>
  26. <TD id="idTd2" name="idTd2">
  27. <Span id="idSubTitle" name="idSubTitle" class="sys-font-body-bold sys-color-body">What issue do you need help resolving?</span>
  28. </TD>
  29. </TR>
  30. <TR>
  31. <TD class="Height5">
  32. </TD>
  33. </TR>
  34. <TR>
  35. <TD id="idTd3" name="idTd3">
  36. <Span id="idSubHeader1" name="idSubHeader1" class="sys-font-body-bold sys-color-body">
  37. On the Invitation Status page, the invitation has a "Resend Required" status.
  38. </Span>
  39. </TD>
  40. </TR>
  41. <TR>
  42. <TD class="Height9">
  43. </TD>
  44. </TR>
  45. <TR>
  46. <TD id="idTd4" name="idTd4">
  47. <span id="idText1" name="idText1" class="sys-font-body sys-color-body">
  48. <B>Possible Cause:</B> If you use a dial-up Internet service provider (ISP) to connect to the Internet, the ISP might assign your computer an Internet Protocol (IP) address from a pool of IP addresses each time you log on to your ISP's network. If you disconnect from the Internet after sending your Remote Assistance request, you could receive a new IP address when you reconnect and your assistant's computer will be unable to recognize it.
  49. </Span>
  50. </TD>
  51. </TR>
  52. <TR>
  53. <TD class="Height9">
  54. </TD>
  55. </TR>
  56. <TR>
  57. <TD id="idTd5" name="idTd5">
  58. <Span id="idText2" name="idText2" class="sys-font-body sys-color-body">
  59. <B>Possible Resolution:</B> On the <b>Invitation Status</b> page, click the invitation you want to resend, and then click <b>Resend</b>. Then follow the instructions to send a Remote Assistance request.
  60. </Span>
  61. </TD>
  62. </TR>
  63. <TR>
  64. <TD class="Height5">
  65. </TD>
  66. </TR>
  67. <TR>
  68. <TD id="idTd9" name="idTd9">
  69. <Span id="idSubHeader3" name="idSubHeader3" class="sys-font-body-bold sys-color-body">
  70. I cannot establish a connection with the assistant.
  71. </Span>
  72. </TD>
  73. </TR>
  74. <TR>
  75. <TD class="Height9">
  76. </TD>
  77. </TR>
  78. <TR>
  79. <TD id="idTd10" name="idTd10">
  80. <Span id="idText5" name="idText5" class="sys-font-body sys-color-body">
  81. <B>Possible Cause:</B> You or the person assisting you might be on a local area network (LAN) that uses a firewall.
  82. </Span>
  83. </TD>
  84. </TR>
  85. <TR>
  86. <TD class="Height9">
  87. </TD>
  88. </TR>
  89. <TR>
  90. <TD id="idTd11" name="idTd11">
  91. <span id="idText6" name="idText6" class="sys-font-body sys-color-body">
  92. <B>Possible Resolution:</B> If you have not sent your request by using Windows Messenger, try that. If that doesn't work, ask the person helping you or network administrator, to add port 3389 for you.
  93. </Span>
  94. </TD>
  95. </TR>
  96. </Table>
  97. </TD>
  98. </TR>
  99. </Table>
  100. </Body>
  101. </HTML>