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103 lines
3.6 KiB
103 lines
3.6 KiB
<HTML>
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<HEAD>
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#include "header.inc"
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#include "debug_js.inc"
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<TITLE id="idTitle" name="idTitle">REMOTE_ASSISTANCE</TITLE>
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
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<meta http-equiv="MSThemeCompatible" content="Yes">
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<LINK id="UI_StyleSheet1" REL="stylesheet" TYPE="text/css" HREF="../Css/rcbuddy.css">
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<LINK id="UI_StyleSheet2" REL="stylesheet" TYPE="text/css" HREF="hcp://system/css/shared.css">
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</Head>
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<BODY scroll="auto" id="idBody" name="idBody" class="margin" tabindex="-1">
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<Table id="idTableframe" name="idTableFrame" cellspacing="0" cellpadding="16px" border="0">
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<TR>
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<TD>
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<Table border="0" id="MoreInfoTable" name="MoreInfoTable" cellspacing="0" cellpadding="0">
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<TR>
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<TD id="idTd1" name="idTd1">
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<Span id="idMainTitle" name="idMainTitle" class="sys-font-heading3 sys-rhp-color-title">Troubleshooting connection issues</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd2" name="idTd2">
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<Span id="idSubTitle" name="idSubTitle" class="sys-font-body-bold sys-color-body">What issue do you need help resolving?</span>
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</TD>
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</TR>
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<TR>
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<TD class="Height5">
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</TD>
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</TR>
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<TR>
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<TD id="idTd3" name="idTd3">
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<Span id="idSubHeader1" name="idSubHeader1" class="sys-font-body-bold sys-color-body">
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On the Invitation Status page, the invitation has a "Resend Required" status.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd4" name="idTd4">
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<span id="idText1" name="idText1" class="sys-font-body sys-color-body">
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<B>Possible Cause:</B> If you use a dial-up Internet service provider (ISP) to connect to the Internet, the ISP might assign your computer an Internet Protocol (IP) address from a pool of IP addresses each time you log on to your ISP's network. If you disconnect from the Internet after sending your Remote Assistance request, you could receive a new IP address when you reconnect and your assistant's computer will be unable to recognize it.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd5" name="idTd5">
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<Span id="idText2" name="idText2" class="sys-font-body sys-color-body">
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<B>Possible Resolution:</B> On the <b>Invitation Status</b> page, click the invitation you want to resend, and then click <b>Resend</b>. Then follow the instructions to send a Remote Assistance request.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height5">
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</TD>
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</TR>
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<TR>
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<TD id="idTd9" name="idTd9">
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<Span id="idSubHeader3" name="idSubHeader3" class="sys-font-body-bold sys-color-body">
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I cannot establish a connection with the assistant.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd10" name="idTd10">
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<Span id="idText5" name="idText5" class="sys-font-body sys-color-body">
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<B>Possible Cause:</B> You or the person assisting you might be on a local area network (LAN) that uses a firewall.
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</Span>
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</TD>
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</TR>
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<TR>
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<TD class="Height9">
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</TD>
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</TR>
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<TR>
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<TD id="idTd11" name="idTd11">
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<span id="idText6" name="idText6" class="sys-font-body sys-color-body">
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<B>Possible Resolution:</B> If you have not sent your request by using Windows Messenger, try that. If that doesn't work, ask the person helping you or network administrator, to add port 3389 for you.
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</Span>
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</TD>
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</TR>
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</Table>
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</TD>
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</TR>
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</Table>
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</Body>
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</HTML>
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