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<HTML> <HEAD> <TITLE> Descri��o geral do Windows XP Professional </TITLE> <META content="Microsoft, Windows XP, WindowsXP, WinXP, Whistler, Professional, evaluation, overview, business, reliability, performance, productivity, digital media, communication, collaboration, mobility, voice, videoconferencing, application sharing, remote desktop, help, support, Messenger, .NET, secure, easy to use" name=KEYWORDS> <META content="Learn how Windows XP Professional delivers the new standard in reliability and performance." name=DESCRIPTION> <META content=PT name=MS.LOCALE> <META http-equiv=Content-Type content=text/html;charset=iso-8859-1> <META content=TEMPLATE=navpage name=DTC_TEMPLATE> <META http-equiv=PICS-Label content='(PICS-1.1 "http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server" by "[email protected]" r (n 0 s 0 v 0 l 0))'> <SCRIPT src="http://www.microsoft.com/products/shared/global.js" type=text/javascript> </SCRIPT> <LINK href="/library/flyoutmenu/default.css" type=text/css rel=stylesheet> <LINK href="http://www.microsoft.com/windows/css.asp?template=HP" type=text/css rel=stylesheet> <!--<LINK href="css.htm" type=text/css rel=stylesheet>
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//--> </SCRIPT> <!-- End: ToolBar V2.0--> </SPAN> <A name=top></A> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD bgColor=#ffffff height=1> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD vAlign=top> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR vAlign=top> <TD width="100%"> <TABLE cellSpacing=0 cellPadding=20 border=0> <TBODY> <TR> <TD id="idTDToolbar2" style="PADDING-RIGHT: 20px; PADDING-LEFT: 20px; PADDING-BOTTOM: 20px; PADDING-TOP: 11px"> <!-- --> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> </TD> </TR> <TR> <TD> <SPAN id=donotprint> <IMG height=3 src="/products/shared/images/ts.gif" width=1> </SPAN> </TD> </TR> <TR> <TD> <H1 id="idH1RA" class=navpages>Assist�ncia remota</H1></TD> </TR> <TR> <TD> <P id="idPRA1"> <b>Fornecer ajuda utilizando a 'Assist�ncia remota'</b></P> <P id="idPRA2"> Por vezes, a melhor forma de ajudar algu�m a corrigir um problema � demonstrar uma solu��o. A 'Assist�ncia remota' � uma forma c�moda para algu�m se ligar ao computador de um amigo (tem de estar a executar o Microsoft Windows XP) para juntos encontrarem uma solu��o. </P> <P id="idPRA3"> As informa��es que se seguem aplicam-se aos utilizadores que receberam um convite da 'Assist�ncia remota. </P> <P id="idPRA4"> Depois de se ligar, poder� ver o ecr� do computador do seu amigo e poder�o conversar juntos online em tempo real sobre o que ambos est�o a ver. Com a permiss�o do seu amigo, pode inclusivamente utilizar o rato e o teclado para trabalhar com ele no respectivo computador. Responda antes do tempo de expira��o listado no convite. </P> <P id="idPRA5"> <b>Aten��o</b> S� aceite convites de pessoas que conhecidas e de sua confian�a. As mensagens de correio electr�nico podem conter v�rus ou outros anexos perigosos. <br> </P> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD width="100%" bgColor=#cccccc> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD> <IMG height=8 alt="" src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDAcceptRequest" vAlign=top align=left> <!-- --> <!-- Main Content Area START --> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td id="idTDARrahandGif" width="100" valign="top" height="30" align="center"> <img src="/services/remoteassistance/rahand.gif" width="54" height="50"> </td> <td height="30"> <p id="idPAcceptRequest"> <b> Para aceitar este pedido</b></p> </td> </tr> <tr> <td width="100" valign="top"> </td> <td> <ol> <li id="idL1"> Abra o ficheiro anexo � mensagem de correio electr�nico. Certifique-se de que tem o tipo MsRCincident. Se lhe for pedido para abrir ou guardar o ficheiro, para abrir-o. </li> <li id="idL2"> Clique em 'Sim' para aceitar o convite. </li> <li id="idL3"> Quando lhe for pedido para se ligar ao computador do emissor, escreva uma palavra-passe, se necess�rio. Se n�o souber a palavra-passe, contacte o emissor para a obter. </li> </ol> </td> </tr> </table> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD width="100%" bgColor=#cccccc> <IMG height=1 src="/products/shared/images/ts.gif" width=1> </TD> </TR> <TR> <TD> <IMG height=8 src="/products/shared/images/ts.gif" width=1> </TD> </TR> </TBODY> </TABLE> <p id="idPRA6"> Se o emissor estiver online e aceitar a liga��o, poder� conversar online e ver o respectivo ambiente de trabalho. A pessoa que est� a ser ajudada n�o poder�, em nenhum momento, ver nem controlar o computador da pessoa que o est� a ajudar. </p> <p id="idPRA7"> <b>Notas</b></p> <ul> <li id="idLNote1"> Tanto o utilizador como a pessoa que est� a ser ajudada t�m de estar ligados � Internet enquanto estiverem a utilizar a 'Assist�ncia remota'. </li> <li id="idLNote2"> Se estiver a trabalhar numa rede local, os firewalls podem impedir a utiliza��o da 'Assist�ncia remota. Neste caso, contacte o administrador de rede para obter mais informa��es. </li> <li id="idLNote3"> Para obter mais informa��es sobre a 'Assist�ncia remota', clique em 'Iniciar' no Windows XP, clique em 'Ajuda e suporte' e, em seguida, escreva assist�ncia remota na caixa 'Procurar'. </li> </ul> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> </TD> </TR> <TR vAlign=top> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD width="100%"> <SPAN id=donotprint> <SPAN id=pgFooter> <TABLE class=FooterBranding height=20 cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDCopyright" align=left> <TABLE height="100%" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR class=MNPFooterRow1> <TD width=10> </TD> <TD id="idTDFooter0" noWrap> <A href="http://register.microsoft.com/contactus30/contactus.asp?domain=windows&lcid=1033&cu=http://register.microsoft.com/contactus30/contactus.asp?domain=windows" target=_top>Contacte-nos</A></TD> <TD id="idTDFooter1" width=10> </TD> <SCRIPT language=javascript type=text/javascript> var L_Subject_Text = "Uma hiperliga��o da Microsoft"; var L_Body_Text = "Esta hiperliga��o pertence ao Web site do Microsoft Windows XP"; var L_Email_Text = "Enviar esta p�gina por correio electr�nico"; var sItemURL = "mailto:?subject=" + L_Subject_Text + "&body=" + L_Body_Text + " " + top.parent.location.href document.write('<td nowrap><a href="' + sItemURL + '" target=>' + L_Email_Text + '</a></td>') document.write ('<td> </td>') </SCRIPT> <TD id="idTDFooter2" noWrap> <A href="http://www.microsoft.com/portugal/windowsxp/" target=_top>Newsletters gr�tis</A></TD> <TD width=10> </TD> </TR> </TBODY> </TABLE> </TD> </TR> </TBODY> </TABLE> <TABLE class=FooterBranding height=30 cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD id="idTDCopyright1" align=left> <TABLE height="100%" cellSpacing=0 cellPadding=0 border=0> <TBODY> <TR class=MNPFooterRow2> <TD width=10> </TD> <TD id="idTDFooter3" noWrap> <A href="http://www.microsoft.com/portugal/misc/cpyright.htm" target=_top>� 2001 Microsoft Corporation. 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